Hampton Cay

Pros

• The staff were excellent.
• The room was clean and very comfortable.
• Breakfast was varied and delicious every morning.
• The property offered free wifi, free parking, and free hot breakfast.
• The location was awesome and quiet, with a great front desk staff.
• The back garden and pool area were nice and relaxing.
• Guests said they would stay again.
• The front desk staff were wonderful, friendly, and efficient.
• The bed was super cozy.
• Alexandria and Alex at the front desk were exceptional, going above and beyond.

Cons

• The manager Richard was described as very rude and snobby, with bad energy.
• The shower head was rusted and gross, barely functioning and hard to rinse soap off.
• The pool was absolutely disgusting with a white film on top and hair and bugs present.
• The sheets were dirty when guests asked for replacements.
• The property is old and dated and could use a fresh coat of paint; not upscale.
• The AC rattled all night and the room was noisy due to trains and a loud neighbor; first-floor rooms are not recommended.
• The pool area was poorly maintained, with leaves and debris in the water.
• The hotel would not approve a refund for unused nights during a hurricane evacuation, described as unsympathetic.
• A guest paid nearly $1000 for four nights during evacuation and faced loss of food due to the policy.

Review

Across a broad set of guest comments, the property consistently comes across as a solid, comfortable place to stay with a strong emphasis on friendly service, clean rooms, and good value. Many reviewers describe the atmosphere as welcoming and the rooms as clean, comfortable, and well decorated for a mid-range hotel experience. The staff is frequently singled out for their attentiveness and courtesy, with several guests noting that they would gladly return. A recurring sentiment is that the hotel delivers what travelers need for a convenient business trip or a relaxing weekend away, especially given the reliable breakfast, free wifi, and convenient parking.

Location plays a central role in many guests' positive evaluations. Several reviews highlight the hotel's proximity to major routes like I-95 and its ease of access to Palm Beach Gardens, shopping venues, and restaurants. Guests describe the setting as quiet and well-suited for a weekend escape, including mentions of a pleasant back garden and courtyard area with a fountain and a small, manageable pool. Some travelers also point out that the hotel sits close enough to attractions and necessities - such as Palm Beach Mall and Bascom Palmer eye hospital - without being overwhelmed by city noise, making it an attractive hub for exploring the Palm Beaches.

When it comes to amenities and value, guests consistently appreciate the basics that keep a stay comfortable and relaxed. Free hot breakfast, free wifi, and free parking are commonly cited as strong perks that help offset the rate. In-room conveniences such as fridges, microwaves, and coffee makers are noted positively, as are on-site features like a small gym, a pool, and a tucked-away shop for essentials. The breakfast is described as varied and generous, with some reviewers praising specific hot options and waffles. A few guests request more vegan options, but the overall sentiment is that the hotel offers a practical, value-driven experience with enough variety to satisfy most travelers on short visits.

Staff members are the standout element for many guests, and several names surface repeatedly in praise. Front desk staff receive frequent commendations for their warmth, efficiency, and helpfulness. Guests recount moments where team members went above and beyond, such as recovering a wallet that was left behind, offering local restaurant recommendations, or providing personalized assistance that brightened a difficult day. Individuals like Alex, Anaya, Sencly, Matthew, and Jamie are specifically recognized for making guests feel welcome and supported, while some reviewers mention that the general management and front-desk culture contribute significantly to their willingness to return. In contrast, there is at least one negative note about a manager's conduct during a stressful situation, illustrating that experiences with leadership can vary.

As with many reviews centered on mid-range chain properties, a mix of room condition and noise factors appears across stays. Several guests report clean, well-kept rooms with comfortable beds and reliable housekeeping on schedule, reinforcing the sense that the property is well maintained on a routine basis. However, other guests describe issues that disrupt comfort, such as complaints about uncomfortable pillows, rusty or ineffective shower heads, and cleanliness problems such as dirty sheets. Noise is occasionally mentioned, including rattling AC units, loud neighboring rooms, or distant train sounds at night, which can make certain rooms feel less tranquil than others. A few comments reflect the hotel's age and dated feel in some areas, suggesting room for renovation or updates in certain parts of the property.

There are a few standout incidents that temper the otherwise positive tone. Some guests recount frustrating experiences with maintenance or facility conditions, such as pool cleanliness concerns and visible debris, a white film on pool surfaces, and the impression that the pool may not be as inviting as expected for a resort-like experience. One guest recounts a problematic experience during an evacuation period, criticizing a manager's decision not to issue a refund for unused nights despite circumstances beyond the guest's control, which left a lasting negative impression. Taken together, these moments illustrate that while many guests are pleased with their stay, a subset encounter issues that affect overall satisfaction and color their impressions of the property's responsiveness and management.

In summary, the property tends to deliver on cleanliness, comfort, and value, with the strongest endorsements directed at the staff's genuine warmth and willingness to help. Guests frequently highlight the convenience of the location, the reliability of the free breakfast, and the ease of parking and Wi-Fi as core strengths. While there are meaningful and constructive criticisms about pillows, some room conditions, and occasional noise or maintenance concerns, the overall tone remains favorable, with many guests expressing a clear intention to return. For travelers prioritizing friendly service and solid everyday comfort near Palm Beach Gardens, this hotel appears to be a dependable choice - especially for those who value a welcoming front desk and a convenient, affordable base for exploring the Palm Beaches.

This area of Palm Beach, Florida offers a convenient and diverse range of amenities for seniors looking to settle in the community. With multiple physicians' offices nearby, including the University of Miami Miller School of Medicine and Gardens Cosmetic Center, residents have easy access to medical care. There are also various restaurants like Christopher's Kitchen and Paddy Mac's Legendary Irish Food within close proximity, providing dining options for every taste. Pharmacies such as Walgreens and CVS Pharmacy are readily available for prescription needs. Places of worship like Christ Fellowship and St Paul of the Cross Catholic Church offer spiritual support, while nearby hospitals like Palm Beach Gardens Medical Center provide peace of mind in case of emergencies. Cafes such as Starbucks and Panera Bread are perfect spots for socializing with friends or enjoying a cup of coffee. The area also features parks like Juno Beach Ocean Park for outdoor recreation opportunities. Overall, this part of Palm Beach, Florida presents a well-rounded community ideal for senior living.

Physicians

• Friedman, Robert Robert J. Friedman, MD (0.1 miles)
• University of Miami Miller School of Medicine (0.7 miles)
• Gardens Cosmetic Center (1.4 miles)
• Primary Care Associates of North Palm Beach (1.4 miles)
• Gardens Dermatology (1.6 miles)
• Palm Beach Internal Medicine (2 miles)
• Sari Center (2 miles)

Restaurants

• Christopher's Kitchen (0.7 miles)
• Paddy Mac's Legendary Irish Food (1 miles)
• Honeybelle (1.4 miles)
• Voodoo Bayou (1.8 miles)
• Yard House (1.8 miles)
• Jimmy John's (1.9 miles)
• Joseph's Classic Market (2.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• Gardens Drugs (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Winn-Dixie (2.4 miles)
• Allmed Rx Specialty Pharmacy (2.6 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.1 miles)

Places of Worship

• Christ Fellowship (1.9 miles)
• First Presbyterian Church (3.2 miles)
• St Paul of the Cross Catholic Church (4.5 miles)
• St Peter Catholic Church (5.1 miles)

Hospitals

• Surgery Waiting Room Gardens Hospital (2.2 miles)
• Palm Beach Gardens Medical Center (2.3 miles)
• West Palm Beach Va Medical Center (3.8 miles)

Cafes

• Starbucks (2.6 miles)
• Panera Bread (3 miles)
• Starbucks (3 miles)
• Papa Kwans (5 miles)

Parks

• Juno Beach Ocean Park (5.4 miles)
• Osprey Isles Play Ground (5.8 miles)