Rotech Oxygen & Medical Equip

Pros

• Harry was exceptional - polite, respectful and professional.
• He was very informative and detailed on how to use and store the equipment.
• Harry was awesome with great mannerisms and professionalism.
• He is a credit to Rotech and an asset to the company.
• Harry explained everything clearly and concisely; he was patient.
• He provided thorough, knowledgeable assistance and went above and beyond.
• Harry was compassionate and caring, especially during difficult times.
• The delivery and setup by Harry were efficient and well done.
• Harry picked up equipment after a family member's passing and showed great compassion.
• Your delivery technician, Harry, was a pleasure to work with - knowledgeable, efficient and personable.
• Harry was very helpful and ensured everything was working perfectly.

Cons

• Cathy at customer service is rude, unfriendly, and unable to explain things clearly.
• She definitely sounds like she hates her job.
• The other technicians treat customers poorly.
• The Coco, FL staff are demons and don't know how to talk to people.
• The company is one of the worst to deal with, with long hold times and missed communications (emails not arriving, no return calls).

Review

Across the many notes left about Rotech, one name stands out repeatedly for the difference a single, dedicated technician can make: Harry Lampkin. Time and again, customers describe him as courteous, thorough, and endlessly patient - someone who not only delivers the equipment but also takes the time to explain, demonstrate, and check that everything is understood and working. The sentiment runs strong: a respectful, professional demeanor paired with detailed information about how to use and store equipment, and a genuine interest in making sure the customer feels confident and cared for. In several messages, people emphasize that Harry's way with people - his kindness, calm tone, and readiness to answer questions - sets him apart as an exceptional representative of the company.

Several reviewers highlight the practical strength Harry brings to the job. One customer recalls him explaining all the steps for using oxygen equipment and hygiene with care, never making them feel foolish for asking questions. Another notes his ability to walk through complex instructions in a way that is easy to follow, with clear, concise explanations that leave little room for confusion. He is thanked for taking extra time to tailor the guidance to each situation, whether it's setting up a Hoyer lift or configuring a new bipap machine. The consistency of these experiences paints a picture of a technician who combines technical know-how with a respectful, patient approach, elevating the entire service encounter.

The positive impressions extend beyond initial setup and demonstrations to meaningful, personal touches. In several visits to homes, Harry's presence is described as both professional and genuinely reassuring. One reviewer describes him as patient and thorough in explaining how to use the equipment, while another praises his ability to spend the necessary time to ensure the user understood everything, without making them feel rushed or overwhelmed. There are also heartfelt moments where the delivery of critical devices - the Drive Silver Sport manual wheelchair, for instance - was handled with speed and care, arriving at the doorstep promptly after a doctor's visit or referral, and with clear guidance on how to operate and maintain the new equipment.

Compassion and empathy appear as a recurring theme in stories about other staff members as well. Emmanuel S. is singled out for bringing warmth and quiet dignity during a particularly difficult time: after a loved one's passing, Emmanuel's kindness, respectful words, and unhurried demeanor provided comfort during a painful moment. The same sense of thoughtful care is echoed in accounts of Emmanuel's and others' help with pickup and return of equipment, underscoring that, for some customers, these interactions are about more than just a transaction - they are about support, dignity, and human connection when it matters most.

Candace and additional technicians are mentioned with gratitude for their roles in hospital visits and device adjustments. One reviewer notes Candace visiting the hospital to fine-tune a bipap machine and adjust settings to satisfy both the patient and the doctor, while another mentions both Nefta and Candace as patient and capable, delivering assistance that makes a difference in everyday lives. These references show a broader culture of service within the company, where a team of skilled professionals collaborates to ensure devices work correctly and patients understand their use, often extending help beyond the home to hospital settings.

Not every message is uniformly glowing, and the collection also contains pointed critiques that reveal opportunities for improvement. A customer flags Cathy in customer service as unhelpful and unfriendly, indicating that interactions with some staff can be off-putting and create unnecessary friction. There are recurring concerns about communication and scheduling efficiency as well. A lengthy note recounts delays and inconsistent messages about scooter pickup for repair, culminating in a late-arriving technician and a lack of timely updates. The writer expresses significant frustration with hold times and the absence of proactive communication, describing the overall experience as unprofessional and disrespectful of a customer's time. The sentiment is clear: while many customers have had outstanding experiences with Harry and other caring staff, there are real gaps in customer service and operations that can undermine the overall impression of the company.

Taken as a whole, the feedback paints a company with extraordinary potential when its staff - most notably Harry, along with Emmanuel, Candace, Nefta, and others - offer warmth, expertise, and careful, patient instruction. These interactions demonstrate what excellent home healthcare service looks like: skilled technicians who take time to educate, a compassionate approach to difficult moments, and a commitment to doing what's right for the patient. At the same time, the negative experiences remind leadership that customer service training, consistent communication, and reliable scheduling are essential to sustain the level of trust customers have come to expect. The prevailing tone is one of gratitude for the people who go above and beyond, paired with a clear call for improvements where the system falls short.

Overall, the majority of feedback centers on the human element - the people who make Rotech's equipment a practical, accessible part of daily life. Harry Lampkin emerges as the most frequently celebrated professional, lauded for his patience, expertise, and genuine care. Emmanuel S. earns praise for comforting, family-like support during a time of loss, while Candace and other technicians are recognized for their hands-on competence and willingness to ensure devices are set up correctly and working well. The collection also serves as a reminder that excellent service is a team effort, built on individual acts of kindness and professional excellence, but that it also requires steady communication, empathy in customer interactions, and reliable scheduling to keep every customer moving forward with confidence.

This part of Orlando, Florida, offers a convenient location with a variety of amenities within a short driving distance. The area is home to several pharmacies, including Walgreens and CVS Pharmacy, ensuring easy access to medications and healthcare needs. There are also a range of dining options from fast-food chains like Chick-Fil-A and McDonald's to more upscale restaurants like Rock & Brews and Kabsah. Additionally, there are reputable physicians' offices nearby such as Southside health clinic and Growing Together Pediatrics for quality medical care. For entertainment, residents can enjoy movies at EPIC Theatres at Lee Vista or explore the beautiful parks like Meadow Creek Park and Lake Eola Park. Overall, this part of Orlando provides a well-rounded living environment that would be conducive to senior living.

Pharmacies

• Walgreens (2.4 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.3 miles)
• Walgreens (4.4 miles)
• Walgreens (4.5 miles)

Restaurants

• Chick-Fil-A (2.5 miles)
• Kabsah (2.9 miles)
• Rock & Brews (3.4 miles)
• Chick-Fil-A (3.5 miles)
• McDonald's (4.3 miles)
• Shake Shack (4.8 miles)
• Crazy Buffet (4.9 miles)

Physicians

• Southside health clinic (2.8 miles)
• Growing Together Pediatrics (2.9 miles)
• Primary Care Specialists (3.7 miles)
• Bliss Healthcare Services (5.3 miles)
• Colon & Rectal Clinic of Orlando (5.5 miles)
• Orlando Health Heart Institute (5.5 miles)

Transportation

• Lyft Parking Lot (2.9 miles)
• Airside 1 (3.1 miles)
• The Club at MCO (3.1 miles)
• American Airlines Admirals Club Orlando (3.2 miles)
• United Club (3.3 miles)
• Airside 3 (3.3 miles)
• Spirit Airlines Ticket Counter (3.4 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (5.2 miles)
• Starbucks (6.1 miles)
• Starbucks (6.3 miles)
• Panera Bread (6.3 miles)
• Voodoo Doughnut (6.5 miles)
• Panera Bread (6.7 miles)

Theaters

• EPIC Theatres at Lee Vista (3.6 miles)
• Regal Pointe Orlando (6.6 miles)

Hospitals

• Orlando Regional Medical Center (5.4 miles)
• Orlando Health Medical Pavilon (5.8 miles)

Parks

• Meadow Creek Park (5.7 miles)
• Lake Eola Park (6.7 miles)