Rotech Oxygen & Medical Equip in Orlando, FL

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Rotech Oxygen & Medical Equip

Rotech Oxygen & Medical Equip in Orlando, FL

Information last verified:

8350 Parkline Blvd., Suite 9, Orlando, FL 32809

For more information about senior living options: (844) 490-3973

4.8 from 110 reviews
5 stars
103
4 stars
0
3 stars
0
2 stars
1
1 stars
6

Overall Review of Rotech Oxygen & Medical Equip

Pros

  • pro Harry is a huge asset to the company, very knowledgeable, professional, and kind.
  • pro Candice provides amazing customer service and explains how to operate the equipment clearly.
  • pro Wanda at the regional office is amazing, delivering cheerful and dedicated support.
  • pro Emmanuel S. is incredibly kind, respectful, and warm, bringing comfort during difficult times.
  • pro The delivery technicians are patient, thorough, and go above and beyond to help customers understand and use the equipment.
  • pro Candice and Maria are knowledgeable and patient, answering questions and guiding customers with care.
  • pro The company is caring with pleasant service providers and fast service, making the process smooth.

Cons

  • pro The reviewer says the place is the worst and that obtaining equipment has been a month-long struggle, with phones never answered and callbacks from out-of-state offices that offer no real assistance.
  • pro They describe the company as a complete ripoff for persons with disabilities.
  • pro They claim the company is disorganized and negligent, with unexplained charges and multiple communication failures.
  • pro They warn others to stay away and to buy equipment from Amazon or elsewhere.
  • pro They criticize Cathy in customer service as rude and unfriendly.
  • pro They report chronic delivery and scheduling problems, including missed deliveries and lengthy hold times.

Review

Rotech Oxygen & Medical Equip in Orlando is best suited for families that prioritize expert, at-home support for oxygen therapy and assistive devices, with caregivers who value practical instruction and a comforting, hands-on approach. The strongest fit is for seniors and disabled individuals who rely on oxygen concentrators, CPAP therapy, manual wheelchairs, and related supplies, and who want a local team that can diagnose issues, teach safe usage, and troubleshoot in real time. When technicians arrive, the experience can be transformative: clear demonstrations, thorough equipment checks, and confidence-building coaching that ease transitions from hospital to home. The people-centered, in-home service is the core strength, and it yields tangible safety and independence gains for patients who benefit from meticulous, patient-focused care.

Yet this community demands a tolerance for administrative rough edges. Several reviews document inconsistent phone access, delayed responses, and scheduling glitches that can stall critical setups or replacements. The front-end experience, calls, messages, and billing, does not consistently match the high quality of in-field service. For families that prize flawless communication, predictable timelines, and fully transparent, hassle-free billing, alternatives with more centralized administration and guaranteed follow-through may be worth exploring. In short, operational reliability at the desk can lag behind the live care, which matters when urgent needs or complex benefits are involved.

The practical counterweight to those drawbacks is the standout field service. The most enduring impression comes from technicians, especially Harry Lampkin, whose care, expertise, and communication are repeatedly singled out as exceptional. Harry’s visits are described as patient, thorough, and deeply respectful, with careful explanations of how to operate and maintain equipment. He is credited with real-time problem solving, timely responses to alarms, and a calming, empowering presence that makes families feel secure in managing equipment at home. Candice, Wanda, and Maria also earn praise for accuracy, kindness, and depth of knowledge, reinforcing a pattern: the in-person team frequently delivers the kind of reliable, competent assistance that reduces caregiver stress and enhances patient safety.

This is why the pros can offset many cons, particularly for those who value hands-on education and rapid, thoughtful intervention. When a device fails or needs replacement, the ability to mobilize a skilled technician who can diagnose, explain, and implement solutions quickly translates directly into better outcomes and less downtime. The positive anecdotes about hospital-to-home transitions, home demonstrations, and ongoing support underscore a dependable backbone that supports adherence to therapy and proper device maintenance. However, the friction in scheduling and communication, when it happens, can undermine trust if not actively managed, making it essential for families to establish clear expectations and a reliable primary contact early in the relationship.

To maximize the likelihood of a smooth experience, families should enter engagements with a proactive plan. Request assignments known for strong performance, verify track records for local staff with high ratings, and insist on written confirmations for delivery windows and service appointments. Establish a primary point of contact in the local office (often Wanda or Maria) and request proactive updates if delays appear likely. Document every interaction, keep a running timeline of holds and deliveries, and seek explicit clarity on copays versus deductibles before services begin. With after-hours support available, it pays to confirm these channels in advance and to align expectations on response times. A disciplined, outcomes-focused approach lets the exceptional field team shine while the administrative side stays reliable.

Overall, the provider’s value proposition is clear for households needing robust oxygen therapy management and a compassionate, capable in-home team. The strongest advocates describe not only technical competence but a human touch that can be transformative for patients and families facing medical stress. The standout performers, Harry, Candice, Wanda, Maria, and their colleagues, consistently convert complex equipment into workable, understandable systems, reducing fear and increasing independence. For those who can tolerate occasional administrative misfires in exchange for home-based, individualized care and emergency responsiveness, Rotech Oxygen & Medical Equip stands out as a practical, credible choice.

The bottom line is that this community earns a strong recommendation for families who want real-world, in-the-trenches support from knowledgeable technicians who explain, demonstrate, and stay with the family through a device’s long lifecycle. It remains a solid option for anyone who values highly personalized, trustworthy field care and is willing to work around occasional administrative hiccups. For families where flawless front-office performance and rigid scheduling are non-negotiable, consider alternatives with more uniform administrative efficiency. When the priority is dependable, compassionate, hands-on service delivered in the home, Rotech’s field team, especially Harry and the colleagues who support him, provides a compelling, practical path to safer, more manageable home therapy.

Features

Transportation

  • Orlando International (3 miles away) Orlando International (3 miles away)

Description

The Rotech Oxygen & Medical Equip is located in Orlando, FL and is surrounded by various amenities that cater to the needs of its residents. This assisted living community is conveniently situated near numerous cafes, allowing residents to enjoy a cup of coffee or tea while socializing with friends or family.

Furthermore, there are eight pharmacies nearby, ensuring easy access to medications and healthcare supplies. This provides peace of mind for residents and their loved ones, knowing that medical necessities are readily available.

Residents at Rotech Oxygen & Medical Equip also benefit from having three physicians nearby. This proximity allows for convenient medical consultations and check-ups, promoting overall health and well-being.

Additionally, the community is surrounded by nine restaurants, offering a diverse range of dining options for residents to explore. Whether craving local cuisine or international flavors, there is something to suit every palate.

Access to transportation is abundant as there are 20 transportation options in close proximity. This makes it simple for residents to travel around the city for various activities and appointments.

Lastly, having a theater nearby provides opportunities for entertainment and cultural experiences. Residents can easily enjoy movies, live performances, or other events without venturing far from home.

Overall, the Rotech Oxygen & Medical Equip assisted living community offers a convenient location with an array of neighboring amenities that enhance the comfort, convenience, and quality of life for its residents.

Nearby Places of Interest

This part of Orlando, Florida, offers a convenient location with a variety of amenities within a short driving distance. The area is home to several pharmacies, including Walgreens and CVS Pharmacy, ensuring easy access to medications and healthcare needs. There are also a range of dining options from fast-food chains like Chick-Fil-A and McDonald's to more upscale restaurants like Rock & Brews and Kabsah. Additionally, there are reputable physicians' offices nearby such as Southside health clinic and Growing Together Pediatrics for quality medical care. For entertainment, residents can enjoy movies at EPIC Theatres at Lee Vista or explore the beautiful parks like Meadow Creek Park and Lake Eola Park. Overall, this part of Orlando provides a well-rounded living environment that would be conducive to senior living.

Pharmacies

  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.9 miles)
  • Walgreens (3.5 miles)
  • CVS Pharmacy (4.3 miles)
  • Walgreens (4.3 miles)
  • Walgreens (4.4 miles)
  • Walgreens (4.5 miles)

Restaurants

  • Chick-Fil-A (2.5 miles)
  • Kabsah (2.9 miles)
  • Rock & Brews (3.4 miles)
  • Chick-Fil-A (3.5 miles)
  • McDonald's (4.3 miles)
  • Shake Shack (4.8 miles)
  • Crazy Buffet (4.9 miles)

Physicians

  • Southside health clinic (2.8 miles)
  • Growing Together Pediatrics (2.9 miles)
  • Primary Care Specialists (3.7 miles)
  • Bliss Healthcare Services (5.3 miles)
  • Colon & Rectal Clinic of Orlando (5.5 miles)
  • Orlando Health Heart Institute (5.5 miles)

Transportation

  • Lyft Parking Lot (2.9 miles)
  • Airside 1 (3.1 miles)
  • The Club at MCO (3.1 miles)
  • American Airlines Admirals Club Orlando (3.2 miles)
  • United Club (3.3 miles)
  • Airside 3 (3.3 miles)
  • Spirit Airlines Ticket Counter (3.4 miles)

Cafes

  • Starbucks (3.5 miles)
  • Starbucks (5.2 miles)
  • Starbucks (6.1 miles)
  • Starbucks (6.3 miles)
  • Panera Bread (6.3 miles)
  • Voodoo Doughnut (6.5 miles)
  • Panera Bread (6.7 miles)

Theaters

  • EPIC Theatres at Lee Vista (3.6 miles)
  • Regal Pointe Orlando (6.6 miles)

Hospitals

  • Orlando Regional Medical Center (5.4 miles)
  • Orlando Health Medical Pavilon (5.8 miles)

Parks

  • Meadow Creek Park (5.7 miles)
  • Lake Eola Park (6.7 miles)

Frequently Asked Questions

Where is Rotech Oxygen & Medical Equip?

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