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4.5 from 119 reviews
5 stars
105
4 stars
0
3 stars
0
2 stars
1
1 stars
13
Overall Review of Rotech Oxygen & Medical Equip
differentiator60 reviews mention this
Technicians and training stand out
Residents describe technicians who explain equipment clearly and show up ready to help.
Many reviews focus on individual technicians providing patient, step-by-step instruction on using and maintaining oxygen and related medical equipment. Several people also mention thorough demonstrations, answering questions without making them feel foolish, and making sure they can operate the device before leaving. In higher-rated reviews, specific names like Harry, Candice, Maria, Wanda, and Emmanuel S. come up repeatedly as examples of knowledgeable, compassionate support.
caveat35 reviews mention this
Communication can be difficult
Multiple reviewers say phone lines, callbacks, and scheduling updates are unreliable.
A recurring criticism is that people have trouble reaching the company, including long holds, calls being disconnected, and voicemail callbacks taking days. Reviewers also describe missed or poorly communicated appointment timing, with some saying technicians arrived without proper notice. A separate thread is that other providers (including hospice) had to step in sooner when responses from Rotech lagged behind urgent needs.
common20 reviews mention this
Service speed varies by situation
Reviews describe both quick turnaround for deliveries and delays when problems arise.
Some reviewers say equipment arrived quickly—such as rollators, wheelchairs, oxygen equipment, and CPAP—sometimes even by the next day or within a short window after a request. Others report waiting weeks for orders or repair-related follow-up, despite repeated calls. Overall, the experience appears to depend on what is being requested and whether the order or repair is already moving smoothly.
caveat18 reviews mention this
Customer service reputation is mixed
Reviewers differ widely on how supportive customer service feels.
While many reviews praise staff as courteous and attentive—especially in the field—others express frustration with customer service representatives. Negative reviews include claims of rudeness on the phone or in person and difficulty getting issues resolved without repeating information. This split shows up as a contrast between people who describe respectful, helpful guidance and people who describe unresponsive support during urgent or complicated requests.
common2 reviews mention this
Delivery help near hospitals
Reviews include examples of getting equipment as part of a hospital-to-home transition.
Some reviewers describe help coordinating equipment delivery around medical discharge and emergencies, with technicians setting up devices after a hospital visit. That theme aligns with the way the service is discussed—showing equipment, explaining use, and helping families manage the transition at home. Nearby options like pharmacies and clinics are close enough that additional support is available in the surrounding area, though reviews focus mainly on the equipment provider experience itself.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Orlando International (3 miles away)
Nearby Places of Interest
This part of Orlando, Florida, offers a convenient location with a variety of amenities within a short driving distance. The area is home to several pharmacies, including Walgreens and CVS Pharmacy, ensuring easy access to medications and healthcare needs. There are also a range of dining options from fast-food chains like Chick-Fil-A and McDonald's to more upscale restaurants like Rock & Brews and Kabsah. Additionally, there are reputable physicians' offices nearby such as Southside health clinic and Growing Together Pediatrics for quality medical care. For entertainment, residents can enjoy movies at EPIC Theatres at Lee Vista or explore the beautiful parks like Meadow Creek Park and Lake Eola Park. Overall, this part of Orlando provides a well-rounded living environment that would be conducive to senior living.
Pharmacies
Walgreens (2.4 miles)
CVS Pharmacy (2.9 miles)
Walgreens (3.5 miles)
CVS Pharmacy (4.3 miles)
Walgreens (4.3 miles)
Walgreens (4.4 miles)
Walgreens (4.5 miles)
Restaurants
Chick-Fil-A (2.5 miles)
Kabsah (2.9 miles)
Rock & Brews (3.4 miles)
Chick-Fil-A (3.5 miles)
McDonald's (4.3 miles)
Shake Shack (4.8 miles)
Crazy Buffet (4.9 miles)
Physicians
Southside health clinic (2.8 miles)
Growing Together Pediatrics (2.9 miles)
Primary Care Specialists (3.7 miles)
Bliss Healthcare Services (5.3 miles)
Colon & Rectal Clinic of Orlando (5.5 miles)
Orlando Health Heart Institute (5.5 miles)
Transportation
Lyft Parking Lot (2.9 miles)
Airside 1 (3.1 miles)
The Club at MCO (3.1 miles)
American Airlines Admirals Club Orlando (3.2 miles)
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Orlando International (3 miles away)
Prime location with easy access to dining, parks, pharmacies, healthcare, transportation, and entertainment.
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