Ability Homecare

Pros

• The reviewer feels blessed to have this agency as a home care provider.
• The owner is knowledgeable, does her work well, and is consistently on time for updates.
• The owner is caring and compassionate, which is what is needed for special needs.
• A caregiver provided by the agency delivered a good experience.

Cons

• Ms Jones is rude.
• She is money hungry and does not care about any client or their family.
• She will not honor respite hours at all.
• She was rude to her employee, saying care would be free if she went to the home.
• She would not allow the caregiver to work approved respite hours.
• This company is unprofessional and should not be in charge of patients.
• Ms Jones is unhinged and needs professional help.
• Ms Jones is a very toxic person.
• The company is the worst ever; she is a liar who steals caregiver time and underpays the hours worked.

Review

The collection of remarks about this home care agency paints a picture of highly polarized experiences. On one side, there is a chorus of strong dissatisfaction centered on the intake manager, MS Jones, who is repeatedly described in harsh terms. One reviewer questions whether the agency should be rated at all, signaling that "a 1 is way too much" for what they experienced. The same person accuses Jones of being "money hungry" and not caring about any client or their family, noting that she could appear pleasant only long enough to win someone over as a client. Once a relationship was secured, the reviewer says Jones became difficult, claiming that "all she makes is $2 per hour that the client works" and that she "will not honor any respite hours at all." Additional claims paint a troubling picture: Jones allegedly told a caregiver that caring for the reviewer's mother at the home would be done for free, and there were accounts of not permitting approved respite hours to be used, even during a family emergency when the client's mother fell and broke her hip. In this view, the agency's leadership and processes are described as unprofessional and capable of undermining patient safety and caregiver support.

Amid these grave concerns, another reviewer raises a similarly negative sentiment focused specifically on MS Jones. They state that "everything posted by these employees I do believe Ms. Jones is a very toxic person," signaling a belief that the communication and attitudes stemming from the intake process are inherently problematic. This perspective reinforces the sense that there is a persistent pattern of behavior tied to Jones that other staff and clients observe, contributing to distrust and caution about engaging fully with the agency's services.

Contrasting these criticisms, there is also a viewpoint that praises the organization and its leadership. One reviewer expresses genuine gratitude, saying, "I can't even express how much I'm blessed to have this agency as a provider for home care services," and goes on to describe the owner as someone who "knows her work and she does it right," with a track record of being "very caring and compassionate." This account highlights reliability - being "on time for the updates" and delivering the kind of compassionate care that is valued when caring for someone with special needs. Such praise suggests that, for some clients, the agency can indeed provide high-quality, attentive service when the correct conditions and staff are in place.

In addition to the positive endorsement of the owner and some caregivers, another brief note confirms a favorable experience: "We had a good experience with the caregiver who was provided." This statement complements the positive side of the spectrum, indicating that not all interactions with the agency are marred by the issues raised in other reviews. It implies that the quality of care can be solid when matched with the right caregiver and when administrative processes align with client needs.

Yet the negativity resurfaces in another strong statement, again centering on MS Jones. The message proclaims, "Everything posted by these employees I do believe Ms. Jones is a very toxic person," underscoring a persistent concern about the leadership and its public perception within the caregiving network. This reiteration suggests that even within the same organization, opinions about management can vary dramatically, with some feeling that the intake process itself is a major barrier to trust and effective care.

Overall, the comments reveal a divided experience with this agency. Some clients fault the intake process and leadership - especially MS Jones - for signaling a willingness to prioritize financial considerations over uninterrupted, compassionate care, and for alleged actions that undermine respite planning and caregiver compensation. Others, however, speak positively of the owner and certain caregivers, citing timely updates, professional conduct, and genuine care that contributes to meaningful client outcomes. The presence of both praise and sharp critique in the same ecosystem indicates that individual experiences may hinge on which staff members are engaged, how respite and payment policies are applied in specific cases, and how effectively communication is managed between the agency, clients, and caregivers.

For anyone considering this agency, the reviews suggest a need for careful due diligence. Some clients report highly satisfactory experiences when the right caregiver is matched and when administrative processes run smoothly, while others warn that interactions with MS Jones can be fraught with difficulty, perceived financial pressure, and ineffective use of respite hours. Since care quality and administrative support appear to vary significantly, prospective clients might benefit from seeking references about specific caregivers, requesting clear written policies on respite hours and pay, and confirming how issues are escalated and resolved before committing to the agency. The pattern of opinions makes it clear that experiences can differ greatly from one family to the next, and that recognizing and addressing the concerns raised by multiple voices could be crucial to achieving consistently positive outcomes.

Located in Orlando, Florida, this area is bustling with convenient amenities for seniors. With multiple physician offices nearby like Southside Health Clinic and Primary Care Specialists, medical care is easily accessible. Pharmacies such as Walgreens and CVS are within a short distance for medication needs. There are various dining options including Chick-fil-A and Brio Italian Grille, as well as cafes like Starbucks and Voodoo Doughnut for socializing with friends. Close proximity to hospitals like Orlando Regional Medical Center ensures quick medical attention in case of emergencies. Transportation options are abundant with Lyft Parking Lot and Fox Rent A Car for easy travel arrangements. For entertainment, theaters like EPIC Theatres at Lee Vista provide an enjoyable movie experience, while beautiful parks like Lake Eola Park offer serene outdoor spaces for relaxation. This area offers a well-rounded environment with everything needed for senior living.

Physicians

• Southside health clinic (0.8 miles)
• Primary Care Specialists (2.3 miles)
• Growing Together Pediatrics (3.6 miles)
• Colon & Rectal Clinic of Orlando (3.9 miles)
• Orlando Health Heart Institute (4 miles)
• Bliss Healthcare Services (4.5 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.2 miles)
• Winn-Dixie (4.5 miles)

Restaurants

• Chick-Fil-A (1.7 miles)
• McDonald's (2 miles)
• Shake Shack (2.6 miles)
• The Cheesecake Factory (2.7 miles)
• Brio Italian Grille (2.8 miles)
• Kabsah (3.1 miles)
• Camila's Restaurant (4 miles)

Cafes

• Starbucks (2.9 miles)
• Voodoo Doughnut (4.6 miles)
• Backlot Bistro (5 miles)
• Thunder Falls Terrace (5.1 miles)
• Starbucks (5.7 miles)
• Starbucks (5.8 miles)
• Panera Bread (5.8 miles)

Hospitals

• Orlando Regional Medical Center (3.8 miles)
• Orlando Health Medical Pavilon (4.2 miles)

Transportation

• Lyft Parking Lot (4.8 miles)
• Fox Rent A Car Orlando (4.9 miles)
• The Club at MCO (5.2 miles)
• Airside 1 (5.2 miles)
• Lynx Central Station (5.4 miles)
• American Airlines Admirals Club Orlando (5.4 miles)
• Airside 3 (5.5 miles)

Theaters

• EPIC Theatres at Lee Vista (5.1 miles)
• Regal Pointe Orlando (5.6 miles)

Parks

• Lake Eola Park (5.1 miles)