Visiting Angels of Orlando & Osceola Counties

Pros

• The experience was truly wonderful; the staff were kind, attentive, and communicated very well throughout the process.
• They found the perfect match for the family.
• They secured in-home care efficiently and with the mother's needs in mind.
• The team is professional, kind, and always finds a solution for anything that comes up.
• They go above and beyond and give a personal touch.
• The caregivers are top-notch and treat their clients like family.
• The caregivers are amazing and keep families updated on day-to-day care.
• The office staff are professional, helpful, and easy to work with.
• Visiting Angels provides relief during challenging times.
• They are highly recommended by many families.

Cons

• After two visits, the service was canceled; the aide did nothing and showed no interest in fulfilling the mother's requested tasks.
• The reviewer alleged that Visiting Angels charged the mother's credit cards twice for each visit and billed for visits after termination.
• There was reportedly no record of the mother in the company's system, causing confusion.
• The service was described as expensive, with substantial out-of-pocket costs, and there was a wish for insurance to be accepted.
• They warned others to beware and not to use the service.

Review

Visiting Angels of Orlando & Osceola Counties is best suited for families who want high-touch, in-home care that keeps a loved one at home with steady companionship and practical support. The model here centers on private-duty care delivered in a familiar environment, with caregivers handling daily tasks, meals, transportation, light housework, and supervision as needed. The local team is repeatedly described as reliable and easy to work with, with families noting quick assessments, thoughtful caregiver matching, and ongoing communication that makes the care journey feel manageable rather than overwhelming. For families prioritizing dignity, personalized attention, and the flexibility to adjust hours as needs change, this agency consistently delivers.

Those weighing alternatives should be mindful of two realities that show up in the feedback. First, this model emphasizes non-medical in-home support; it is not a substitute for ongoing, 24/7 skilled nursing or complex medical management. Second, several reviewers flag cost considerations and insurance coverage as potential hurdles; the service is frequently described as expensive out of pocket, and not all reviews indicate broad insurance acceptance. For families where budget constraints or a requirement for insurance reimbursement drive the decision, facility-based options or agencies that explicitly ease insurance processes may be worth evaluating.

The strongest positives - speed, reliability, and deeply personalized care - tale a compelling offset to those concerns. Onboarding can be impressively fast, with caregivers arriving within days of the initial call and assessments, sometimes starting the next day. The care plans are practical and tailored, addressing bathing, dressing, medication reminders, meal prep, transportation to appointments, and companionship. Families consistently report reduced stress, the ability to maintain routines, and the comfort of knowing a loved one is being cared for by attentive professionals who keep them in balance with daily life. The daily updates and caregiver accountability contribute to a sense of continuity that many families could not achieve with competing providers.

Caregiver quality stands out as the defining strength. Names recur as sources of genuine relief: Maizie, Marthe, Saira, Imelda, Rose, and others are described as compassionate, patient, and highly skilled CNAs who treat clients with respect and independence. The office team - led by Jen/Jennefer and supported by Raquel and the scheduling staff - consistently earns praise for responsiveness, thoroughness, and personal warmth. This culture of care translates into tangible benefits: mood improvements, better adherence to routines, and a caregiver who feels like an extension of the family. The sense that caregivers are carefully matched to each client's temperament and needs underpins the strong, repeatable satisfaction seen across reviews.

Operational depth reinforces the practical value of choosing Visiting Angels. Families report seamless transitions from hospital or rehab to home care, with caregivers handling showering, dressing, medication management, and driving to doctor appointments, while still maintaining independence for the client. The agency's flexibility is evident in scaling hours up or down as healing progresses or as respite is needed, and in managing transportation and errands that keep loved ones connected to the community. Even in cases of challenging transitions, the team's professionalism and ongoing outreach help families regain confidence and return to daily life with fewer overwhelming moments.

A candid practitioner lens should acknowledge the standout negative note that appears in a minority of experiences: a billing incident tied to charges and administrative records, coupled with a caregiver who did not perform as expected. This is not the norm in the broader pattern, where many families describe transparent communication, prompt refunds when mistakes occurred, and a robust culture of accountability. The recurring message is that the organization is led by a hands-on owner who takes client needs seriously, and the team consistently works to repair missteps while preserving relationships and trust. For risk-conscious families, it is prudent to document care plans, billing terms, and written expectations upfront, and to request routine confirmations of hours and tasks to minimize any recurrence of the past issue.

In the end, the decision hinges on a clear set of priorities: in-home, compassionate, reliable care with strong caregiver matching and family-focused communication, versus a need for guaranteed insurance coverage or 24/7 medical-ready staffing. For many Orlando-area families, Visiting Angels offers a highly compelling combination of warmth, professionalism, and practical support that enables elders to stay connected to home and routine while easing the burden on relatives. If those are the priorities, this agency stands out as a top choice; if budget certainty or heavy medical complexity dominates, exploring alternate providers with bundled insurance options or more intensive medical staffing may be warranted. The verdict is practical: this is a trusted, capable partner for private-duty home care, with a proven track record and a leadership team that consistently translates care into peace of mind.

This area of Orlando, Florida offers convenient access to a variety of healthcare services, including physicians specializing in primary care, pediatrics, cardiology, and colon & rectal care. There are also several pharmacies within a short distance for easy medication pick-up. Additionally, there are diverse dining options available, ranging from fast food chains to upscale restaurants. For those who enjoy a leisurely meal or cup of coffee, various cafes are situated nearby as well. In terms of entertainment and transportation, there are movie theaters close by and car rental services available within a few miles. Lake Eola Park provides a scenic outdoor space for relaxation and recreation. Overall, this area combines essential amenities with recreational opportunities that could make it an attractive option for senior living in Orlando.

Physicians

• Southside health clinic (0.4 miles)
• Primary Care Specialists (2.8 miles)
• Growing Together Pediatrics (4.2 miles)
• Colon & Rectal Clinic of Orlando (4.3 miles)
• Orlando Health Heart Institute (4.4 miles)
• Bliss Healthcare Services (5.1 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Walgreens (3.6 miles)
• Walgreens (3.8 miles)
• Walgreens (4 miles)
• Walgreens (4.1 miles)

Restaurants

• Chick-Fil-A (1.2 miles)
• McDonald's (1.9 miles)
• Shake Shack (2.3 miles)
• The Cheesecake Factory (2.5 miles)
• Brio Italian Grille (2.5 miles)
• Kabsah (2.7 miles)
• Camila's Restaurant (3.4 miles)

Cafes

• Starbucks (2.7 miles)
• Voodoo Doughnut (4.2 miles)
• Backlot Bistro (4.5 miles)
• Thunder Falls Terrace (4.6 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.2 miles)
• Starbucks (6 miles)

Hospitals

• Orlando Regional Medical Center (4.3 miles)
• Orlando Health Medical Pavilon (4.6 miles)

Theaters

• Regal Pointe Orlando (5 miles)
• EPIC Theatres at Lee Vista (5.6 miles)

Transportation

• Lyft Parking Lot (5.2 miles)
• Fox Rent A Car Orlando (5.4 miles)
• The Club at MCO (5.6 miles)
• Airside 1 (5.6 miles)
• American Airlines Admirals Club Orlando (5.7 miles)
• Airside 3 (5.7 miles)
• United Club (5.7 miles)

Parks

• Lake Eola Park (5.6 miles)