Orlando Health, ORMC

Pros

• The staff at the reception desk and on the 5th-floor cancer center area were great.
• Staff in every department were excellent, professional, caring, and proficient in every way.
• The first word that comes to mind for ORMC is fantastic, and the experience was top-notch.
• The patient was in the Cancer center and felt grateful for the staff.
• Everyone - from doctors and nurses to assistants, the dietician, and the cleaning crew - was awesome.
• The staff focused on the patient's health and well-being.
• The patient was very well taken care of.
• The ER room was great and the personnel were professional.
• The service was great, the nurses were amazing, and the team was fantastic.
• The staff took great care of the patient's mom.
• Dr. Jacob's did a great job on the leg, and the hospital staff were great.
• The staff were very attentive and the food was good, aiding the recovery.
• The neuro department was excellent; Jason and the staff were kind, friendly, and professional.
• The staff appreciated the time and attention they gave to the patient.
• The professional and caring staff provided consistently high-quality care.

Cons

• They suffered yet another awful experience, noting the staff were rude and entitled and that they waited over 12 hours to see a doctor.
• The Room 645A bathroom was full of mold and unsafe for patients to use.
• They would rate it zero; the mouth thermometer cover was not used, and a staff member stepped on their injured foot three times.
• There was poop covering the walls and floor in the bathroom, and they were placed in a room with a vomiting patient with the vomit bucket left on the floor.
• There was little to zero communication between the admitting doctor and the rest of the hospital.
• The St. Cloud location had gone downhill, with floor nurses often standing in the hall laughing and giggling instead of being professional.
• They stated they would not be returning.

Review

Orlando Regional Medical Center (ORMC) comes through in many voices as a hospital that can feel like a true ally in health care. Across the board, people describe the atmosphere as welcoming and attentive, with reception staff and the team on the cancer center's 5th floor earning repeated praise for their warmth, professionalism, and genuine focus on the patient's well-being. When people think back on their experience, the first words many reach for are "fantastic," underscoring a consistent impression of top-tier care offered by people who treat patients like people, not numbers.

The praise is loudest when it comes to the staff who interact most directly with patients. From doctors and nurses to assistants, dieticians, and even the cleaning crew, reviewers repeatedly note competence paired with kindness. The cancer center is singled out for something rarer than technical skill - an overarching priority placed on the patient's health and comfort. Several accounts emphasize not only the medical expertise they encountered but also the sensitivity and respect shown by the team, which transformed what could be a difficult period into a more reassuring and dignified experience. The Orlando location appears as a beacon of consistent service, with many describing the care as thorough, personable, and attentive from the moment of check-in through discharge.

Positive experiences extend beyond the cancer center. Reviewers celebrate a broad spectrum of departments, from the emergency room to surgical recovery, radiology, and cardiac care. ER staff are praised for professionalism and efficiency in several accounts, with notes about careful, compassionate treatment. One patient recounts a successful leg surgery with a care team that remained conscientious and supportive throughout the process. Others describe the MRI technicians as highly skilled and the nursing staff on the cardiac intervention unit as comforting and reassuring, helping to ease anxiety during challenging times. The total thyroid removal surgery, the follow-up checks, and the patient-centric approach of the surgeons and nurses collectively reinforce a sense that Orlando Health can deliver not only excellent outcomes but also a humane and comforting patient journey.

Yet, as with any large hospital, there are a few negative threads that appear in the tapestry of reviews. Several entries describe frustrating experiences in the emergency department, including an instance of a long wait and a sense that the patient's wife was not receiving timely attention during a difficult health episode. A patient reported a room experience that felt cramped and less than ideal after initial comfort, and another account notes a bathroom with mold that raised safety concerns. Some reviews describe communication gaps between admitting physicians and other hospital teams, leading to confusion about follow-up care and post-hospitalization arrangements. Pain management after surgery also drew criticism in one account, with reports that the initial pain regimen was insufficient and that a pain pump and dosing adjustments did not work as hoped until a stronger intervention was used. While these points are painful to read, they nonetheless reflect real patient experiences and provide a counterpoint that helps describe a more complete picture of care at the center.

Despite the rough patches, there are standout individuals repeatedly highlighted for going above and beyond. McKenzie, who was described as a gold standard for patient comfort, is singled out for exceptional care that made both patients and their spouses feel cared for. Yolanda helped with a neuro cable removal process and adjusted medications to better support the patient's needs, underscoring how even relatively small acts can have meaningful impact. The neuro team, the cardiac team (including Dr. Garcia and Dr. Gay), and the MRI technicians are all recalled with appreciation for their skill and their ability to communicate clearly under pressure. Across departments, reviewers repeatedly acknowledge the people who make a hospital stay less daunting: the staff who listen, who explain, and who take steps to ensure a patient's dignity remains intact during treatment.

Looking at the bigger picture, many reviewers describe Orlando Health as a place where the experience from check-in to discharge can feel efficient, respectful, and almost hotel-like in its level of service. Patrons laude the organization for its courteous staff, clean facilities, and a belief that every individual encountered is there to help. Comments about the Orlando location emphasize kindness, thoroughness, and a shared commitment to patient welfare, while references to other locations in the system sometimes reflect differences in experience, with Orlando described as the more consistently positive option. There is a strong sense of trust and loyalty in many voices, with several patients promising to return or to recommend the hospital to others, and some explicitly noting they would travel farther to receive care from this team again.

In the end, the narrative that emerges is a nuanced portrait of a hospital system that offers exceptional, compassionate care across many encounters, tempered by real-world challenges that can arise in a busy, high-demand setting. The overwhelming thread is trust: staff who listen, clinicians who act with competence, and a system that most often makes the patient feel seen, supported, and valued. For many, Orlando Regional Medical Center represents not just a place to receive treatment but a reliable partner in health - a place where dedicated professionals, thoughtful caregivers, and a broad network of services work together to help people heal, recover, and return home with confidence.

This part of Orlando, Florida, offers a convenient and well-equipped environment for senior living. With multiple hospitals including Orlando Regional Medical Center and Florida Hospital within a short distance, residents have easy access to medical care. There are several physicians offices nearby such as the Orlando Health Heart Institute and the Colon & Rectal Clinic of Orlando, ensuring comprehensive healthcare options. In terms of amenities, there are pharmacies like Walgreens and CVS Pharmacy close by for medication needs, as well as restaurants like Gringos Locos and Shake Shack for dining out. Parks like Lake Eola Park provide opportunities for outdoor recreation and relaxation. Additionally, transportation options such as Lynx Central Station make it easy to get around the area. Overall, this part of Orlando offers a diverse range of services and facilities that cater to the needs of seniors looking for a comfortable and convenient living environment.

Hospitals

• Orlando Regional Medical Center (0 miles)
• Orlando Health Medical Pavilon (0.4 miles)
• Florida Hospital Ginsburg Tower (3.4 miles)
• Florida Hospital Womens Center (3.5 miles)
• Florida Hospital- South Campus (3.5 miles)
• Florida Hospital (3.5 miles)
• FH Engineering Services (3.6 miles)

Physicians

• Orlando Health Heart Institute (0.1 miles)
• Colon & Rectal Clinic of Orlando (0.2 miles)
• Primary Care Specialists (1.6 miles)
• Bliss Healthcare Services (1.9 miles)
• Orlando Immunology Center (3 miles)
• Diabetes and Endocrine Center of Orlando (3.2 miles)
• Florida Hospital Medical Plaza (3.4 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.1 miles)
• Winn-Dixie (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)

Restaurants

• Gringos Locos (1.3 miles)
• McDonald's (2.6 miles)
• Chipotle Mexican Grill (2.7 miles)
• The Thirsty Topher (2.7 miles)
• Florida Hospital Welch Cafeteria (3.5 miles)
• McDonald's (3.5 miles)
• Shake Shack (4.1 miles)

Parks

• Lake Eola Park (1.3 miles)
• Blue Jacket Park (4.1 miles)

Transportation

• Lynx Central Station (1.6 miles)
• Fox Rent A Car Orlando (5.2 miles)
• Lyft Parking Lot (6.5 miles)

Cafes

• Lineage Coffee Roasting (2.1 miles)
• Starbucks (3.9 miles)
• The Glass Knife (4.9 miles)
• Voodoo Doughnut (6.4 miles)
• Backlot Bistro (6.6 miles)
• Thunder Falls Terrace (7 miles)

Theaters

• Regal Winter Park Village & RPX (5.4 miles)
• EPIC Theatres at Lee Vista (6 miles)

Places of Worship

• ISCF Masjid Al Rahman (6.1 miles)