Orlando Cloisters
Save757 S Orange Ave, Orlando, FL 32801
For more information about senior living options: (844) 490-3973
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The staff were courteous and provided excellent service. It is described as the best place for seniors living.
The building's conditions are a health hazard due to humidity and mold. The humidity and mold odor are depressing. It's hard to stay in the building for more than an hour. There was a death on floor 10, and bodily fluids have remained in the carpet for days, creating an unbearable smell. There is only one dehumidifier that appears never to have been drained or checked. Residents have filed multiple complaints about the carpet affecting health. The front desk staff member is extremely rude, barely speaks English, and yells at visitors.From the outset, the reviews sketch a paradoxical impression of the property. On one hand, several readers describe a welcoming environment where staff greet visitors with courtesy and provide service that many would call excellent. One note even casts the place as "the best for seniors living," suggesting a level of warmth and attentiveness at the front end that could make a difference in daily life for residents and their families. This positive tone stands in contrast to a much darker account of ongoing safety and health concerns that, for some, overwhelm any sense of hospitality.
Beneath the initial cordiality, the conditions inside the building are described as a health hazard by multiple observers. Humidity levels are said to be high, and a pervasive smell of mold is described as depressing and oppressive. The reviewer emphasizes that the environment is not merely uncomfortable but physically taxing, noting that being in the space for longer than an hour becomes difficult. The complaint paints a picture of a building whose air quality and moisture control are failing, creating a sense of risk rather than refuge for residents and visitors alike.
A particularly troubling detail concerns an incident occurring on a specific floor, with the reviewer initially indicating floor 7 but later editing to say it was floor 10. The account asserts that a death occurred and that bodily fluids from the individual remained visible in the carpet for days afterward. Neighbors are said to have witnessed the event, and the fluids allegedly persisted for more than a week. The description is graphic and stark, underscoring a perception that basic cleanliness and sanitation were not being addressed promptly, compounding the sense of an unsafe environment.
Compounding these concerns is the claim that there is only a single dehumidifier, one that appears unmaintained and unsafely managed. The reviewer casts doubt on whether the unit has ever been drained or checked, which would be essential for controlling humidity and preventing mold growth. The image of a lone, neglected device trying to combat pervasive moisture adds to the impression of insufficient maintenance resources and prioritization, raising alarm about what else might be slipping through the cracks.
In terms of responsiveness, the narrative reveals a troubling disconnect between residents' families and management. Despite repeated complaints - centered on health risks posed by the carpet and the mold - the claim is that management has told a different story: that there were no complaints. Family members living in the building assert that they, along with several neighbors, had raised concerns about health impacts. One specific instance is cited where staff allegedly promised to replace the carpet in the hallway, only for more than two weeks to pass without any visible action. The continuing presence of the stained carpet, as described with photos, highlights a sense of inaction and broken promises that frustrates families who fear for their loved ones' health.
The critique extends to the staff at the front desk, where one reviewer describes the receptionist as extremely rude, with limited English and a tendency to raise her voice at visitors. The portrayal suggests not only a breakdown in customer service but also a deeper cultural and communication barrier that makes it harder for residents and families to receive supportive, respectful treatment. The reviewer calls for someone to address the behavior, labeling it as "out of control" and implying that this dynamic undermines trust and safety within the facility.
Taken together, the narratives paint a multifaceted picture: moments of courteous service and potential comfort for seniors on the one hand, and a persistent, unresolved crisis on the other. The health and sanitation concerns - persistent humidity, mold odors, a troubling lack of timely carpet replacement, and insufficient maintenance - are presented as overriding factors that compromise the safety and livability of the building. The recurring complaints, coupled with perceived management deflection and problematic front-desk interactions, contribute to a sense of frustration and urgency among families who want a safe, clean, and properly maintained living environment for their loved ones.
Ultimately, the collection of experiences underscores a stark dichotomy. While staff kindness and service quality may shine in some moments, the overarching narrative centers on alarming conditions that jeopardize residents' health and well-being. The calls for concrete remedial actions - replacing failing carpet, improving moisture control, ensuring effective maintenance, and addressing customer-service issues - are presented as essential steps to restore safety and trust. Without visible progress on these fronts, the reviews suggest that the site risks sustaining a reputation for quality on the surface but faltering in the essential, everyday realities of health, safety, and respectful care.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Orlando International (8 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.The Orlando Cloisters is an assisted living community located in the vibrant city of Orlando, FL. Our community offers a peaceful and serene environment for seniors seeking assistance with daily activities, while still maintaining their independence.
At the Orlando Cloisters, we prioritize the well-being of our residents by providing various amenities to enhance their quality of life. For those seeking spiritual fulfillment, we offer devotional services off-site to cater to different religious needs. Additionally, our indoor common areas provide a cozy setting for residents to socialize and engage in recreational activities.
We understand the unique needs of individuals with diabetes, which is why our care services include specialized diabetic care. Our trained staff members are equipped to support and assist residents in managing their condition effectively.
We also encourage an active lifestyle among our residents through various activities. Devotional activities offsite give residents the opportunity to connect with their faith communities outside of our premises.
Convenience is key at the Orlando Cloisters, as we are surrounded by numerous amenities just a stone's throw away. With three cafes nearby, residents can enjoy a cup of coffee or grab a bite to eat without traveling far. Nearby parks provide green spaces for leisurely walks or picnics. Having 17 pharmacies in close proximity ensures quick access to medications and healthcare supplies.
We also prioritize access to healthcare professionals for our residents' peace of mind. With 10 physicians nearby, medical consultations and check-ups are easily within reach. Additionally, there are eight hospitals in close proximity should any medical emergencies arise.
In terms of entertainment options, our community boasts 15 restaurants where residents can indulge in delicious meals or enjoy dining out with loved ones. There is also easy access to transportation options for those who wish to explore beyond our community's vicinity. Furthermore, theater enthusiasts will appreciate having a nearby theater venue for enjoying live performances.
Overall, the Orlando Cloisters offers an inviting and convenient assisted living option for seniors looking for a supportive community in Orlando, FL.
This part of Orlando, Florida offers a convenient and bustling environment with easy access to top-notch medical facilities such as Orlando Health Medical Pavilion, Orlando Regional Medical Center, and multiple Florida Hospital locations. The area also features a variety of dining options ranging from fast-food chains like McDonald's to local favorites like Gringos Locos. Additionally, there are several pharmacies nearby for easy access to medications. Nearby parks like Lake Eola Park provide opportunities for outdoor recreation and relaxation. Transportation options include Lynx Central Station for easy access to public transit. Overall, this neighborhood offers a mix of amenities and services that may be appealing to those considering senior living in the area.
Orlando Cloisters is located at 757 S Orange Ave, Orlando, FL 32801 in Orange County, Florida
Orlando Cloisters on seniors.fyi includes 5 photos including images showing interior, artwork, decor, building, palm trees, urban, architecture, lobby, and more.
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