Encore at Avalon Park

Pros

• The facility provides excellent care and has a supportive staff that makes residents feel loved and valued.
• Residents have a full calendar of engaging activities, allowing for plenty of social interaction and fun outings.
• The quality of food is highly praised, with meals tailored to individual preferences.
• The cleanliness and organization of the rooms contribute to a pleasant living environment.
• Family members appreciate the close proximity of the facility to local amenities, making visits convenient.
• Many families feel they share a strong bond with the staff, considering them as extended family members.
• Overall, residents and their families express satisfaction with the facilities, services offered, and the caring nature of the staff.

Cons

• The reviewer felt that they failed their loved one due to a decline in care quality and staff turnover at Encore at Avalon Park.
• A family member experienced a lack of supervision when visiting, as no staff was present to assist residents in the dining area.
• The reviewer expressed dissatisfaction with the facility's handling of specific care requests for their father, indicating inadequate support for fall risk concerns.
• The communication regarding billing issues was poor, leaving the reviewer confused about unexpected charges.
• Promises made by the facility during the admission process were not fulfilled, leading to frustration for the family regarding care services and communication.
• The reviewer noted that their parents experienced significant weight loss and were not adequately encouraged to participate in activities, which contributed to their unhappiness at the facility.
• Staff morale was reportedly low, negatively impacting resident care and overall atmosphere within Encore at Avalon Park.
• Another family member described a distressing experience where promises about pet policies were broken without prior notice during a transition to memory care.
• An individual reported that despite being assured of personalized care plans, there was a lack of attention to specific health and nutritional needs for their loved ones.

Review

Encore at Avalon Park is a facility that has garnered a wide range of opinions from families seeking care for their loved ones. There are several positive reviews praising the supportive environment and quality of care, alongside some deeply concerning accounts that highlight significant issues with staffing, communication, and overall service.

Many reviewers commend Encore for its dedicated staff and the loving atmosphere they create. One family expressed their gratitude for the exceptional care provided to their brother over six months, particularly during the holiday season when the facility went out of its way to ensure residents felt loved and connected. The quality of food was noted as excellent and tailored to individual dietary needs, while cleanliness and organization in resident rooms were also emphasized. Many residents enjoy a full calendar of daily activities, which not only enriches their lives but also facilitates interaction with the broader community through outings and events held on-site.

Conversely, not all experiences at Encore have been positive. A family member shared their disappointment regarding memory care services for their father. They recounted an incident where no staff members were present in the dining area despite expectations that oversight would be consistent. The reviewer’s concerns grew after receiving unclear financial communications regarding unexpected charges that necessitated urgent clarification on a weekend when management was unavailable. These incidents highlight potential failures in communication and accountability within the staff.

Physical accommodations at Encore have received mixed feedback; while some appreciate the newness of the facilities and overall pleasant aesthetics, such as living spaces and dining areas, others raised concerns about shared rooms potentially compromising privacy or comfort level for residents. One review highlighted that despite a generally well-maintained environment, sharing accommodations could lead to discomfort among residents who may prefer more personal space.

A recurring theme across multiple reviews is dissatisfaction with care continuity and responsiveness from management. In one particularly distressing account, a family described multiple promises made by staff that ultimately were unfulfilled after moving in. This included inadequate communication regarding medical transitions—a situation exacerbated when differing expectations between healthcare providers led to critical lapses in care coordination. Furthermore, there were alarming reports of weight loss among residents due to insufficient monitoring during mealtimes; this points to systemic deficiencies in nutritional support within memory care units.

Another poignant review discussed how high turnover rates among staff contributed negatively to morale within Encore, suggesting that inconsistent caregiving could affect both resident satisfaction and quality of life. Families reported feeling let down by earlier experiences which had started positively but devolved into disappointment as time progressed—particularly as regards activity engagement for memory care patients who were often left isolated rather than participating in group activities designed specifically for them.

Ultimately, while many families have found joy in knowing that their loved ones are cared for with respect and kindness at Encore at Avalon Park, contrasting narratives reveal serious shortcomings that warrant consideration by prospective clients. As such experiences illustrate varying degrees of satisfaction—from heartfelt appreciation to harrowing disappointments—it's evident that there remain critical areas where improvements are necessary if Encore intends to maintain its reputation as a premium assisted living option while ensuring all residents receive consistent and compassionate care throughout their stay.

This part of Orlando, Florida offers convenient access to essential amenities such as pharmacies, restaurants, cafes, physicians, places of worship, parks, transportation options, and hospitals. With multiple Walgreens and CVS Pharmacy locations nearby, easy access to healthcare services is readily available. The area also features a variety of dining options including fast food chains like McDonald's and Chick-Fil-A as well as sit-down restaurants like Olive Garden and Chipotle Mexican Grill. In addition, there are several Starbucks locations for coffee lovers. For recreational activities, residents can visit nearby theaters or parks such as Moss Park Ridge Community Park. The proximity to medical facilities like Orlando VA Medical Center and Winter Park Memorial Hospital ensures quality healthcare services are easily accessible. Overall, this area offers a convenient and well-rounded lifestyle for seniors looking to settle down in a vibrant community.

Pharmacies

• Walgreens (2.4 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.7 miles)
• Winn-Dixie (3.8 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (3.9 miles)

Restaurants

• McDonald's (3.6 miles)
• Chick-Fil-A (4.2 miles)
• McDonald's (4.3 miles)
• Olive Garden (4.6 miles)
• Chipotle Mexican Grill (5.2 miles)
• Del Taco (6.7 miles)
• McDonald's (6.7 miles)

Theaters

• Regal Waterford Lakes 4Dx & Imax (3.9 miles)
• EPIC Theatres at Lee Vista (9.7 miles)

Cafes

• Starbucks (3.9 miles)
• Starbucks (4.2 miles)
• Starbucks (4.9 miles)
• Panera Bread (8.5 miles)
• Starbucks (10.3 miles)
• Starbucks (10.8 miles)

Physicians

• Legacy Family Medicine (4.2 miles)
• Central Florida Pulmonary Group Pa (4.6 miles)
• East Orlando Medical Group (7.6 miles)
• Physician Associates (7.9 miles)
• First Choice Pediatrics (10 miles)
• Growing Together Pediatrics (10.8 miles)
• Oviedo Family Medicine (10.9 miles)

Places of Worship

• Masjid Al-Malik (5.8 miles)
• ISCF Masjid Al Rahman (8.3 miles)
• St Luke's Lutheran Church (10.1 miles)

Parks

• Moss Park Ridge Community Park (6.8 miles)
• Shane Kelly Park (11.4 miles)

Transportation

• Fox Rent A Car Orlando (9.6 miles)
• Airside 2 (10.3 miles)
• Lyft Parking Lot (10.5 miles)
• Delta Sky Club, MCO (10.6 miles)
• Airside 4 (Gates 70-99) (10.6 miles)
• APM to Gates 70-99 (10.7 miles)
• Southwest Airlines Curb Side (10.7 miles)

Hospitals

• Orlando VA Medical Center (11 miles)
• Winter Park Memorial Hospital (11.8 miles)