A Great Life Services, Inc

Pros

• Jonathan Rodriguez is highly recommended by clients.
• Rosa Palma is amazing.
• Rosa Palma is an excellent, professional, and responsible counselor.
• Ivonne Gutierrez connected with the daughters from day one and offered patient, caring guidance with effective ideas.
• The staff at A Great Life Services are attentive and courteous from the moment you arrive.
• Jessmary Echeverria is very kind, compassionate, and has helped people manage through life's downs and lows.
• Yalitza is wonderful.
• Latasha is kind and sweet and works well with children.

Cons

• The new counselor was not communicated to the family after the father's death, leaving them without support for weeks.
• The process was seen as treating children's mental health as a money-making enterprise rather than a genuine care effort.
• There was no transition plan when a therapist left the company.
• The receptionist and scheduling staff were described as having poor customer service.
• Families reported misdiagnoses for their children and multiple therapists, leading to inconsistent care.
• The facility was labeled unorganized with zero communication skills.
• There were accusations of favoritism toward clients based on religion or language.
• The office manager allegedly threatened harassment charges for asking questions or seeking information.

Review

The collection of voices about A Great Life Services is a tapestry of experiences that runs from deeply supportive and effective to frustratingly disjointed. Several families describe a year-plus of meaningful connections with therapists who engaged their children, offered practical strategies, and fostered a sense of trust during some of the hardest moments imaginable. In particular, therapists like Rosa Palma, Jonathan Rodriguez, Ivonne Gutierrez, Jessmary Echeverria, Latasha, and Yalitza are repeatedly praised for their warmth, patience, and professional approach. These accounts consistently emphasize how important a steady, empathetic counselor can be for a family navigating grief, anxiety, or behavioral concerns in children and teens. When the treatment atmosphere is characterized by continuity and responsiveness, families feel seen, heard, and significantly helped.

Conversely, a recurrent thread in the reviews concerns problems with communication, transitions, and organizational logistics that disrupt the therapeutic process. A common grievance is the abrupt replacement or reassignment of counselors without clear notification, followed by months of silence or delayed updates. One reviewer describes losing contact with their initial counselor after a family death: the father's passing brought grief and a need for continuity, but the parent learned only after the fact that a new counselor had been assigned, without being informed. Four weeks later, there has been no outreach or explanation regarding who is now overseeing their care, and the sense of being abandoned during a fragile time is palpable. This lack of timely communication strikes at the heart of the therapeutic relationship when families are most vulnerable.

Another family recounts a broader pattern: a trusted therapist for their daughters who canceled services three times due to uncontrollable life events, which is noted as part of the contract. Yet the family argues that minors with mental health needs deserve a smoother transition and more professional handling when a therapist leaves. The abrupt instruction to "continue with the first therapist" while asking them to cancel others, coupled with a feeling that services may be treated as a business transaction, intensifies the sense that financial considerations sometimes trump patient welfare. In this vein, the tone across several reviews suggests a frustration with "transition planning" and with the sense that families are left to navigate the disruption without a clear path forward.

Despite the organizational hiccups, many specific therapists emerge as bright spots in these narratives. Jonathan Rodriguez earns repeated praise for his impact on a grandchild coping with the death of his mother, characterized as "a great help." The testimonials frequently celebrate Rosa Palma for her skill with children and her ability to involve parents in the therapeutic process. Families describe Rosa as "excellent," "super friendly," and a professional who is "very responsible" and able to connect with children from the very first session. One parent highlights the value of parent sessions in which they could participate actively and receive guidance on how to support their children outside of therapy. In several statements, Rosa Palma and her colleagues are invoked as the reason families remain hopeful about continuing with AGLS.

Still, not all experiences with Rosa Palma are uniformly positive. One teen who is a client himself reports a breakdown in the scheduling and punctuality chain: the teen arrived early for a third meeting, only to be told that Rosa Palma had not shown up and was unavailable, and the family did not receive a timely reminder or notice. The mom, who waited about 20 minutes, felt misled and ultimately stopped pursuing services. This particular incident underscores a critical fault line in the overall system: even excellent clinicians can be undermined by lapses in scheduling, communication, and accountability at the administrative level.

Other reviews illuminate further areas of concern. Several families accuse the front office of poor customer service and a lack of empathy in how appointments are scheduled and handled. One reviewer explicitly cautions potential clients: "Don't waste your time, money, or energy" unless they share a particular religious or language background. Accusations of favoritism, especially around language and cultural background, surface as well, including a claim that the office manager threatened harassment charges in response to frequent information requests. While such statements are strong and indicate a singular experience, they point to real anxieties about fairness, respect, and the practice's culture of communication.

Beyond scheduling and management issues, concerns about clinical judgment surface in a few reviews. Parents describe situations where children were misdiagnosed, and the turnover of therapists - sometimes multiple times for the same child - left families feeling unsettled and inadequately supported. The sentiment is that the focus should be on the well-being and stability of the child, not on personnel changes that disrupt progress or erase continuity of care. Several families express a desire to seek help elsewhere because they worry that the environment does not consistently honor the needs of vulnerable children and families, especially when life pressures mount.

Amid these mixed experiences there are consistently strong endorsements of several individual clinicians. Ivonne Gutierrez is celebrated for building a connection with the daughters from day one, offering a repertoire of ideas, games, and techniques that helped the child express emotions and learn coping strategies. The gratitude extends beyond the children to the parents, who appreciate being included in the process and invited to participate in sessions to learn how to support their families at home. Jessmary Echeverria appears in multiple testimonials as a source of comfort and tangible guidance, described as "kind, compassionate," and "a true blessing" who helps people navigate life's lows. Parents and even a teen alike note the difference Jessmary has made for mood, behavior, and the sense of hope in difficult moments. Latasha and Yalitza are also praised for their warmth and effectiveness, with families highlighting the positive impact on their children's engagement with therapy and the overall feeling of safety within sessions.

In sum, the body of reviews about A Great Life Services reflects a dual narrative: the profound difference that dedicated, skilled therapists can make for children and families facing grief, anxiety, or behavioral challenges, and the equally real frustration that can arise from communication gaps, abrupt counselor changes, and perceived administrative mismanagement. The stories converge on a hopeful note when families connect with clinicians who listen deeply, adapt to families' needs, and involve caregivers in a collaborative process. They also warn of the real emotional cost when transitions are mishandled or when families feel their children's care is treated as a transactional service rather than a compassionate mission. The voices that speak most clearly are those of families who have found relief and growth through therapists like Rosa Palma, Jonathan Rodriguez, Ivonne Gutierrez, Jessmary Echeverria, Latasha, and Yalitza, whose patients describe connections that feel personal, attentive, and genuinely transformative.

This area of Orlando, Florida offers a convenient location with various amenities nearby. You will find multiple pharmacies, cafes, restaurants, theaters, physicians' offices, places of worship, parks, and hospitals within a few miles. This neighborhood provides easy access to essential services and entertainment options. Additionally, transportation options are available for travel needs. The presence of healthcare facilities and places of worship caters to the well-being and spiritual needs of seniors. Overall, this area is bustling with activity and provides a comfortable living environment for older individuals looking for convenience and accessibility in their daily lives.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Winn-Dixie (1.3 miles)
• Walgreens (2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (2.7 miles)
• Starbucks (5.6 miles)
• Panera Bread (10.6 miles)
• Lineage Coffee Roasting (12.3 miles)
• Starbucks (12.4 miles)

Restaurants

• McDonald's (2.2 miles)
• McDonald's (2.5 miles)
• Olive Garden (2.6 miles)
• Chick-Fil-A (2.6 miles)
• Chipotle Mexican Grill (3.3 miles)
• McDonald's (4 miles)
• Del Taco (4 miles)

Theaters

• Regal Waterford Lakes 4Dx & Imax (2.3 miles)
• EPIC Theatres at Lee Vista (10.8 miles)

Physicians

• Legacy Family Medicine (3.4 miles)
• Central Florida Pulmonary Group Pa (4.1 miles)
• Physician Associates (5.7 miles)
• East Orlando Medical Group (7.1 miles)
• Oviedo Family Medicine (8.2 miles)
• First Choice Pediatrics (9 miles)
• Central Florida Breast Center, PA (10.2 miles)

Places of Worship

• Masjid Al-Malik (3.9 miles)
• ISCF Masjid Al Rahman (7.3 miles)
• St Luke's Lutheran Church (7.3 miles)

Parks

• Shane Kelly Park (8.3 miles)
• Moss Park Ridge Community Park (9.6 miles)
• Blue Jacket Park (10.8 miles)

Hospitals

• Orlando VA Medical Center (9.8 miles)
• Winter Park Memorial Hospital (10.3 miles)

Transportation

• Fox Rent A Car Orlando (10.4 miles)
• Lyft Parking Lot (11.8 miles)
• Airside 2 (11.9 miles)
• Delta Sky Club, MCO (12.3 miles)
• Southwest Airlines Curb Side (12.3 miles)
• Airside 4 (Gates 70-99) (12.3 miles)
• APM to Gates 70-99 (12.3 miles)