Center for Memory Disorders & Freedom Pharmac

Pros

• Bliss Health Care is described as amazing, inviting, and genuinely caring.
• The medical personnel are praised for their kindness, competence, and patient-centered care.
• The front desk staff are often warm, welcoming, and attentive.
• Dr. Ortiz and the Bliss team are recognized for professionalism and commitment to the community.
• Bliss is praised for its inclusive, compassionate environment where patients feel seen, supported, and respected.
• Individual staff members such as Eric Foster, Jeremith Cartagena, Wendy N??ez, Samuel Bravo, and Sean Marche are highlighted for their expertise and supportive approach.
• The clinic is described as professional, efficient, and well-run.
• Bliss Health Care is credited with making a life-changing impact, including saving lives.

Cons

• The front desk staff are rude and it's nearly impossible for insured patients to get an appointment.
• They refuse to dispense medication for a few days until patients can be seen by their PAs or doctors.
• The clinic's mission has changed and isn't focused on helping people anymore.
• Their response to scheduling testing was unprofessional and filled with assumptions about the patient's insurance.
• They did not assist a physically disabled patient, leaving him to struggle at the entrance.
• Since moving to Orlando, the atmosphere and friendliness have declined.
• The ongoing rescheduling and moving of appointments leads to neglect of care.

Review

Bliss Health Care appears to be a place that many patients still associate with genuine care and a welcoming, inclusive atmosphere, even as a subset of customers describe a troubling drift over the past couple of years. Several reviews note a real tension between the quality of medical attention and the experience of navigating the front desk and scheduling process. While some patients felt the overall mission and culture had shifted away from the core goal of helping people, others continued to emphasize that the clinicians and support staff deliver empathetic, patient-centered care. The gap between the warmth of medical teams and the friction at reception creates a mixed impression: skilled, compassionate medical providers paired with administrative hurdles that can make access to care frustrating.

In a recent update, one patient revises a previously low rating upward to four stars after finally being seen, underscoring an important pattern in these reviews: the front desk can be a pain point, but once patients are within the clinical space, the treatment quality is often strong. The patient who posted the update makes a clear distinction: Bliss's medical personnel are "amazing," but the front desk could benefit from substantial training to treat patients with more respect and understanding. This sentiment echoes across several accounts that praise the clinicians and their care while criticizing the administrative side of the practice. The tone shift from negative to more favorable highlights a recurring theme - care delivery is valued where it happens, but access and process can undermine the overall experience.

Within the medical team, several staff members receive standout praise for their impact on patients' sense of well-being and empowerment. Eric Foster is highlighted for his sensitivity to patients' sexual health and identity, creating a space where patients feel seen, supported, and empowered to take charge of their health while navigating intimate topics safely. His patient expresses gratitude for being reminded to make healthy choices while also enjoying intimacy with confidence. Jeremith Cartagena, described as a phlebotomist who puts patients at ease, earns high marks for his calm demeanor, clear explanations, and nonjudgmental approach. Wendy N??ez is commended for creating a safe space to discuss sexual health, with a patient noting her listening, encouragement, and ongoing empathy. Samuel Bravo receives praise for delivering substantial knowledge within a short appointment, giving a client the confidence to return to activity with improved form and mindset. Sean Marche is recognized for guiding mental health work as a lifelong process, helping patients identify anxiety and adopt nonjudgmental strategies to manage it.

Beyond individual clinicians, the broader team is frequently described as friendly and professional. One patient singles out Arlette at the front desk for a warm, welcoming arrival experience, reinforcing the sense that the clinic can feel like a community space where patients are greeted with genuine care. Dr. Ortiz and Dr. Luz Acosta earn multiple affirmations for their professionalism and commitment to patient well-being, with comments praising the clarity of explanations, the thoroughness of care, and the compassionate behavior shown before, during, and after procedures. Several reviews emphasize that Bliss feels like a place where staff members go "above and beyond" in their kindness, with mentions of supportive, patient-centered interactions that leave patients feeling heard and valued. The overall sentiment is that the medical team is capable, empathetic, and deeply invested in patients' health and dignity.

There are also practical and logistical notes that complicate the otherwise positive picture. A number of reviewers describe challenges with scheduling and access, including difficulty securing timely appointments even for insured patients, and frustrations when confidentiality and insurance details affect the flow of care. One reviewer recounts an interaction about testing for uninsured patients that felt unprofessional and based on assumptions, raising questions about how information is presented online and how staff communicate about services and costs. Another common thread is the experience of rescheduling, which some say leads to gaps in ongoing care or monitoring, especially when patients rely on consistency for chronic conditions or post-operative follow-ups. These anecdotes illustrate a broader wish for clearer information, fair policies, and a more patient-centered approach to access.

Accessibility and the environment also come up in reviews that describe real-world obstacles. A partner who uses a cane or walker recounts a lack of proactive assistance at the entrance and insufficient seating near front desks, which creates unnecessary strain and potential safety risks. The disappointment extends to changes following Bliss's relocation to Orlando, where some longtime staffers feel the atmosphere and friendliness have shifted, even as others emphasize that the clinic remains a place of care and community. The tension between a welcoming medical culture and a sometimes impersonal front-office experience underscores a need for improved training and procedures that preserve the clinic's core values while making access smoother for patients with mobility challenges or complex scheduling needs.

Overall, the collection of reviews paints a clinic with a strong core of medical expertise and a deep commitment to patient dignity and inclusion. The dedicated clinicians who treat sexuality, mental health, and physical health are repeatedly praised for their empathy, clarity, and professional excellence. Yet the administrative side - front desk service, scheduling reliability, insurance messaging, and accessibility - emerges as the critical area in need of attention. Some patients feel the mission remains fundamentally about caring for people; others sense a drift toward procedural hurdles that can overshadow even excellent medical care. The strongest takeaway is that Bliss Health Care has substantial, undeniable strengths in its medical staff, producing profoundly positive, life-affirming experiences for many patients, while simultaneously facing meaningful opportunities to improve front-desk interactions, scheduling processes, and accessibility to ensure that all patients can receive timely, respectful care.

This part of Orlando, Florida, offers a range of medical facilities including specialized centers for diabetes, endocrine health, immunology, and cancer treatment. There are also numerous pharmacies in close proximity for convenient access to medication. The area boasts a variety of dining options from fast food chains to upscale restaurants, as well as cafes for a leisurely cup of coffee. Several parks provide opportunities for outdoor recreation and relaxation. Nearby hospitals ensure residents have access to quality healthcare services. Public transportation options are available for easy travel around the city, and places of worship cater to diverse religious needs. Additionally, there are theaters for entertainment options within a reasonable distance. Overall, this area provides essential amenities and services that cater to the needs of seniors looking for a comfortable living environment in Orlando.

Physicians

• Diabetes and Endocrine Center of Orlando (0.6 miles)
• First Choice Pediatrics (1.8 miles)
• Orlando Immunology Center (1.9 miles)
• Bliss Healthcare Services (2.2 miles)
• Florida Hospital Medical Plaza (2.6 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (3.1 miles)
• Orlando Health Heart Institute (3.1 miles)

Restaurants

• Chipotle Mexican Grill (0.7 miles)
• McDonald's (0.8 miles)
• The Thirsty Topher (2.2 miles)
• Florida Hospital Welch Cafeteria (2.6 miles)
• Gringos Locos (2.7 miles)
• Prato (3.1 miles)
• Briarpatch Restaurant (3.2 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Winn-Dixie (2.2 miles)

Parks

• Blue Jacket Park (1.4 miles)
• Lake Eola Park (2.5 miles)

Cafes

• Lineage Coffee Roasting (1.8 miles)
• The Glass Knife (3.3 miles)
• Starbucks (6.7 miles)
• Starbucks (7.2 miles)

Hospitals

• Orlando VA Medical Center (1.9 miles)
• Florida Hospital Ginsburg Tower (2.5 miles)
• Florida Hospital- South Campus (2.5 miles)
• FH Engineering Services (2.5 miles)
• Florida Hospital Womens Center (2.5 miles)
• Florida Hospital (2.5 miles)
• Orlando Health Medical Pavilon (3 miles)

Transportation

• Lynx Central Station (2.8 miles)
• Fox Rent A Car Orlando (5.5 miles)
• Lyft Parking Lot (7.3 miles)

Places of Worship

• ISCF Masjid Al Rahman (3.2 miles)
• Masjid Al-Malik (6.9 miles)

Theaters

• Regal Winter Park Village & RPX (3.6 miles)
• EPIC Theatres at Lee Vista (6.5 miles)