Assisting Hands Home Care of West Orange, FL

Pros

• The agency strives to provide the perfect fit for clients' needs and is reliable, compassionate, trustworthy, and professional.
• The staff are professional and caring, with excellent office support.
• The team is an exceptional group of good people who come through in urgent situations and are highly recommendable.
• Cynthia is an excellent, helpful, and polite staff member who connects clients with the best caregiver for their needs.
• Assisting Hands is described as a God-sent for the family's care, with caregivers like Ms. Lonie being among the nicest.
• The group of caregivers is awesome and easy to work with, deserving more than five stars.
• Shalonda is consistently helpful and loving to everyone in the home.
• Management makes a strong first impression with excellent communication and attentive service; the caregiver is caring and patient.
• Rose is kind and thoughtful and vigilantly looks for ways to improve the client's life while ensuring safety.
• Assisting Hands provides total support care, with caregivers who are efficient, professional, and caring, and office staff who keep schedules reliably.
• The agency has the best caregiver providing excellent service and earns high recommendations.
• The staff are great with everyone and consistently go above and beyond to deliver the best care.
• The experience with the agency feels like family, and clients would highly recommend it for home care.
• The service is reliable, flexible, and attentive, with excellent management, communication, and caregivers.
• The service is amazing with professional staff and excellent communication.

Cons

• Terrible business they are not hygienic at all, you expect a company like this to use safety procedures like washing their hands constantly, wearing gloves, and not smelling like they just smoked an entire cigar when they assist your loved ones but this companies staff is ultra-unprofessional.
• They charge way too much for what they offer and are not kind to their clients. STAY AWAY

Review

The reviews paint a compelling portrait of an agency that many families rely on for thoughtful, dependable, and deeply compassionate home care. Across numerous testimonials, clients describe a service that feels personal and family-like from the moment they engage with the team. They repeatedly praise the agency for finding the right caregiver to suit individual needs, and for the way the care experience becomes a trusted, steady presence in daily life. The sentiment is overwhelmingly positive: people note that the aides become part of the family, that the staff are reliable and professional, and that the level of care goes beyond the basics to deliver real peace of mind during challenging times. If you could measure impact in warmth, the consensus is that this agency scores highly - some reviewers even say they could give more than five stars.

A central theme in the praise is the quality and character of the caregivers. Reviewers highlight specific staff by name - Cynthia, Shalonda, Rose, Lonie, Lovely, Theresa, Candy, Millie, and Alinda (often written as Allinda or Aldinda in some entries) - and describe them as not only competent but genuinely caring. One note called the staff "professional and caring," while another cited a caregiver who is "lovely," patient, and attentive to dignity. Several reviews emphasize the agency's commitment to matching clients with caregivers who fit their needs and personalities, rather than merely assigning anyone available. This personalized approach is credited with making home care feel less like a generic service and more like a trusted relationship. Families report that caregivers are able to handle a broad range of tasks - from meals and transfers to hygiene, therapeutic exercises, and bedtime routines - and that they bring a positive, uplifting energy into the home.

The office team and management repeatedly receive high marks for communication and reliability. Clients describe a first impression of excellent management, with "excellent communication" and a strong attentiveness to family needs. The coordination is portrayed as highly professional, with office staff ensuring schedules are kept, arranging for substitutes when needed, and maintaining consistent coverage. Reviewers mention that the team is responsive to questions and concerns and works to keep families informed. The sense conveyed is that the administrative side of the agency is as committed as the caregiving side to delivering a smooth, seamless experience, which in turn reinforces the trust families feel in allowing caregivers into their homes.

The impact on daily life and family dynamics is highlighted in many stories. For families, the agency provides not only physical care but emotional relief - allowing loved ones or their caregivers to focus on work, rest, or simply living with less stress. One reviewer notes that the agency offers an "amazing alternative" to other arrangements and gives peace of mind while a family member is cared for at home, with care tasks including meals, transfers, hygiene, physical therapy exercises, and bedtime routines. Others describe how the care team makes life safer and more comfortable, with caregivers who are vigilant about safety and who help maintain dignity and comfort for the person receiving care. In several accounts, family members speak to the relief of knowing a trusted caregiver is in place, especially during weekends and holidays when reliable coverage is most crucial.

The breadth of praise also extends to the overall culture of the organization. Reviewers describe staff as kind, compassionate, and dependable; administrators as proactive and responsive; and the entire ecosystem as one that truly treats clients like family - from the moment they reach out to the ongoing care they receive. The testimonials frequently emphasize gratitude and even religious or spiritual appreciation for the care provided, underscoring the depth of the relationships formed and the meaningful difference the agency makes during difficult times. The tone across the majority of reviews is one of sincere appreciation and strong advocacy - they are eager to recommend the agency to others who are seeking dependable, person-centered home care.

Not every review is without caveat. A smaller voice in the mix describes a negative experience, characterizing the company as not hygienic, unprofessional, and overpriced, with concerns about gloves, handwashing, and general conduct. That single perspective serves as a counterpoint to the prevailing sentiment and underscores that experiences can vary. It suggests that prospective clients should engage in open dialogue with the agency, articulate expectations clearly, and, when possible, meet with the team to ensure alignment on safety, hygiene practices, and cost. It also highlights the importance of individualized care planning and ongoing evaluation to ensure the match remains right over time.

In sum, the corpus of reviews presents a robust case for the agency as a trusted partner for home care. The overwhelming weight of positive experiences centers on compassionate, skilled caregivers who form genuine bonds with families, supported by an attentive, communicative office team that coordinates care with transparency and care for safety. While there are at least some concerns raised by one reviewer, the prevailing narrative is one of dependable service, personalized care, and a clear commitment to treating clients like family. For anyone evaluating in-home care options, these testimonials point to the agency as a strong candidate to consider, with the recommendation to discuss caregiver matching, safety practices, and pricing upfront to ensure that expectations align with the level of care you're seeking.

This part of Orlando, Florida, offers a mix of dining options ranging from casual establishments like Miller's Ale House and McDonald's to more upscale venues such as Hard Rock Cafe and The Toothsome Chocolate Emporium. Nearby pharmacies like Walgreens and CVS provide convenient access to healthcare essentials. There are also cafes like Voodoo Doughnut and Starbucks for socializing or enjoying a leisurely cup of coffee. For medical needs, reputable physicians and hospitals such as Orlando Regional Medical Center and Pediatric Associates Of Orlando are within a reasonable distance. Additionally, transportation options like Lynx Central Station make it easy to get around the area, while parks like Lake Eola Park offer opportunities for outdoor recreation and relaxation. Overall, this area presents a diverse range of amenities that cater to the needs of seniors looking for a vibrant community with accessible healthcare services and recreational opportunities.

Restaurants

• Miller's Ale House - Orlando Kirkman (0.3 miles)
• McDonald's (0.5 miles)
• MEN IN BLACK: Alien Attack (0.9 miles)
• Hard Rock Cafe (0.9 miles)
• The Toothsome Chocolate Emporium And Savory Feast Kitchen (0.9 miles)
• Seuss Landing (1.1 miles)
• Camila's Restaurant (1.2 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)

Cafes

• Voodoo Doughnut (0.8 miles)
• Backlot Bistro (1 miles)
• Thunder Falls Terrace (1.4 miles)
• Starbucks (1.7 miles)
• Starbucks (3.5 miles)
• Starbucks (4.7 miles)
• Panera Bread (4.8 miles)

Physicians

• Southside health clinic (3.2 miles)
• Primary Care Specialists (5 miles)
• Colon & Rectal Clinic of Orlando (5.5 miles)
• Orlando Health Heart Institute (5.7 miles)
• Pediatric Associates Of Orlando (6.3 miles)
• Orlando Health - Cancer Institute (6.6 miles)
• Bliss Healthcare Services (7.3 miles)

Theaters

• Regal Pointe Orlando (3.4 miles)

Hospitals

• Orlando Regional Medical Center (5.6 miles)
• Orlando Health Medical Pavilon (5.8 miles)
• Health Central Hospital ER (6.6 miles)

Transportation

• Lynx Central Station (6.5 miles)

Parks

• Lake Eola Park (6.5 miles)