Aasbury Manor Alf

Pros

• The facility appeared smaller and more intimate compared to larger ones.
• The director/owner, Diane Anderson, suggested a sleep aid for the resident's comfort.
• The resident was able to get dressed and tie her shoes unassisted.
• The facility allowed mobility with a walker for traveling to the bathroom.
• The resident enjoyed her time at the facility during vacation.
• The CNA mentioned that Diane is available 24 hours a day for any concerns.
• Diane attempted to coax the resident to go to the hospital as a precautionary measure.
• The resident was able to move around comfortably using her walker without physical therapy.
• Medicare plan and insurance coverage were carefully considered before ordering physical therapy.
• There is a close working relationship with a nearby facility for physical therapy needs.
• These statements are based on positive aspects mentioned in the review.)

Cons

• The Director/owner Diane Anderson suggested the use of a sleep aid for the resident without proper consultation or consideration.
• The facility failed to properly inform the family about the resident's fall and subsequent hospital visits, leading to unexpected bills.
• When questioned about the fall and facility procedures, Diane became aggressive and started screaming at the family.
• The facility was not providing appropriate care for the resident, allowing her to sleep in a chair and not ensuring she had proper footwear.
• There were concerns about medication administration, as additional medication was requested without consulting with the family or doctor.

Review

In early May, a person visited an Assisted Living Facility (ALF) and met with the Director/owner Diane Anderson to discuss placing their mother in the facility. The facility appeared smaller and more intimate compared to larger ones, which was appealing. During the visit, it was mentioned that the mother was quite independent, being able to dress herself, bathe unassisted, and use her walker to move around. However, Diane suggested asking the doctor for a sleep aid for nighttime.

The mother was moved into the facility on May 16th, but within a week, the person received a call from Diane stating that the mother was refusing to get up at night and wetting the bed. As a result, the rate would increase by $300 or she would need to be removed within 45 days. The person agreed to the increase temporarily. However, upon returning from vacation on June 23rd, they received an email from Diane stating that the mother had fallen during the night and had been sent to the hospital as a precaution.

When contacting the hospital, no tests or lab work had been done yet. They were told to call back later for more information. When they did call back at 6 PM as instructed, they found out that their mother had already been sent back to the facility and was deemed fine. Upon visiting their mother at the ALF, they noticed she had no recollection of how or why she fell but had visible injuries on her head and arm.

Weeks later, bills started arriving for ambulance trips and hospital expenses that were not anticipated. The person expressed frustration at not receiving any phone call regarding their mother's fall; otherwise, they would have addressed it immediately themselves. Seeking answers about what happened during their visit on August 20th, Diane refused to come in and spoke over the phone about an unpaid bill for cranberry capsules.

A subsequent visit took place on August 21st to confront Diane about the fall and inquire about the facility's procedures. It was mentioned that Diane claimed to be available 24 hours a day but was not immediately informed of their mother's fall until a bump on her head was noticed. Despite efforts to seek clarification, Diane became irate, screaming at the visitors, and even insulted them personally. She then demanded that the mother be removed from the facility that day.

Additional incidents were recounted, such as Diane wanting physical therapy for the mother because she believed she needed a walker. However, it was revealed that Medicare did not cover it under the mother's plan. The person also noticed during visits that most residents were in the family room watching TV while their mother was asleep in a chair with slippers on instead of her tennis shoes.

Furthermore, there was an incident where someone called the doctor requesting additional medication for the mother, which he declined without informing who made the request or for what reason. Additionally, over-the-counter cranberry capsules were given to the mother without clearance from either her family or doctor, raising concerns about following proper procedures.

Ultimately, due to dissatisfaction with how various situations were handled and Diane's outburst during their visit, they opted to remove their mother from the facility by August 29th.

This part of Orlando, Florida offers a convenient and accessible location for senior living. With multiple pharmacies, physicians' offices, hospitals, cafes, restaurants, and theaters within a few miles radius, seniors have easy access to essential services and amenities. The proximity to healthcare facilities such as RDV Sportsplex Pediatrics and Florida Hospital provides peace of mind for seniors in case of any medical needs. Additionally, the variety of dining options ranging from casual eateries like McDonald's to more upscale establishments like Hillstone Restaurant cater to different tastes. The presence of parks like Cranes Roost Park and Lake Eola Park also offer opportunities for outdoor recreation and relaxation. Transportation options such as Lynx Central Station and Altamonte Springs SunRail Station make it convenient for seniors to travel around the area. Overall, this part of Orlando provides a well-rounded environment suitable for senior living.

Pharmacies

• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)

Physicians

• RDV Sportsplex Pediatrics (2 miles)
• Central Florida Endocrine (3.1 miles)
• Florida Hospital Medical Plaza (3.2 miles)
• Orlando Immunology Center (3.9 miles)
• Florida Eye Clinic (4.4 miles)
• Altamonte Family Practice (4.5 miles)
• Orlando Heart Specialists (4.5 miles)

Restaurants

• An Tobar (2 miles)
• Hillstone Restaurant (2.7 miles)
• McDonald's (2.8 miles)
• Sixty Vines (2.8 miles)
• The Cheesecake Factory (2.8 miles)
• Kappy's (3.2 miles)
• Florida Hospital Welch Cafeteria (3.2 miles)

Hospitals

• Adventist Health System (2.4 miles)
• Florida Hospital (3.2 miles)
• FH Engineering Services (3.2 miles)
• Florida Hospital Womens Center (3.3 miles)
• Florida Hospital- South Campus (3.3 miles)
• Florida Hospital Ginsburg Tower (3.3 miles)
• Florida Hospital Altamonte (4.6 miles)

Cafes

• The Glass Knife (2.8 miles)
• Starbucks (4.2 miles)
• Lineage Coffee Roasting (4.6 miles)
• Starbucks (4.6 miles)
• Starbucks (4.6 miles)

Theaters

• Regal Winter Park Village & RPX (2.9 miles)
• AMC Altamonte Mall 18 (4.4 miles)
• Regal Wekiva Riverwalk (5.9 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (3.9 miles)

Parks

• Cranes Roost Park (4.4 miles)
• Blue Jacket Park (4.8 miles)
• Lake Eola Park (4.8 miles)

Transportation

• Lynx Central Station (4.4 miles)
• Altamonte Springs SunRail Station (5 miles)