Horizon Care Services

Pros

• Horizon Care Services is highly recommended for their exceptional and compassionate care, providing peace of mind to families.
• The staff at Horizon goes above and beyond to ensure the comfort and well-being of their clients, treating them like family.
• Clients consistently praise the professionalism and dedication of Horizon's caregivers, appreciating the thoroughness of the matching process.
• Many families express gratitude for the responsive and supportive communication from Horizon's office staff during times of need.
• Several reviews highlight the efficient service provided by Horizon, with caregivers being attentive and reliable in meeting client needs.
• Clients commend Horizon for their commitment to quality care, noting that they feel secure knowing their loved ones are in good hands.
• Families report a positive experience overall with scheduling and staffing flexibility, which enhances their satisfaction with the services provided.

Cons

• The RN at Horizon Care Services allegedly threatened to call DCF if the service level for the mother was not upgraded, suggesting extortion is standard practice at the agency.
• A complaint filed by an RN with DCF regarding self-neglect was deemed baseless by a DCF officer, reflecting poorly on Horizon's practices.
• A client expressed dissatisfaction with their experience and vowed never to return to Horizon Care Services due to the negative encounter.
• One reviewer highlighted that after receiving care from Horizon, their family member ended up in assisted living due to lack of consistent caregiving.
• There are implications of poor communication and lack of accountability for caregiver consistency leading to negative outcomes for clients.

Review

Horizon Care Services: An Overview of Experiences in Home Healthcare

Horizon Care Services, a nursing agency based in West Palm Beach, has garnered an array of reviews that emphasize both positive and negative experiences from clients and their families. As a provider of Home Health Aide (HHA) staff for individuals living at home, the agency has received commendations for its dedication to compassionate care but also faced serious allegations regarding the ethical conduct of certain personnel.

On one end of the spectrum, numerous family members have expressed gratitude for the exceptional care provided by Horizon's team. Many praised the professionalism and compassion exhibited by caregivers who not only met but exceeded expectations. One reviewer noted that their father received loving support from caregivers who made him comfortable during his time at home. Another family highlighted how Horizon’s staff guided them through every detail, offering around-the-clock assistance that reassured them during difficult times. Testimonials frequently commend specific caregivers for their gentle and attentive nature, which contributed significantly to improving the quality of life for clients.

In stark contrast to these positive anecdotes are troubling accounts concerning alleged unethical practices within Horizon Care Services. Some reviewers reported disconcerting experiences involving an RN who pressured families into upgrading service levels under threats such as reporting cases to the Department of Children and Families (DCF). In one documented instance, a family member described how this situation escalated to a baseless DCF report that was quickly dismissed upon inspection. Such accusations raise significant questions about internal policies at Horizon and whether aggressive upselling tactics are tolerated by management.

Despite these negative experiences, many former clients emphasized a strong preference for continuing care through Horizon after having previously engaged with rival agencies. Reviews noting the competence and understanding displayed by staff members showcase a commitment to matching caregivers with individual client needs accurately. The onboarding process allows families to interview potential aides, ensuring they feel comfortable with whom they allow into their homes—a factor that numerous reviews reflected positively upon.

Communication emerged as another strong point among most reviewers; families appreciated how responsive the office staff were when addressing changes or concerns regarding care provisions. One reviewer highlighted how timely communication made managing care plans easier during crises—a sentiment echoed across multiple testimonials where families praised Horizon’s seamless coordination efforts even over holiday weekends.

Finally, it is clear that while there are significant concerns raised about specific situations within Horizon Care Services related to ethical implications and aggressive sales tactics, there remains a robust segment of client satisfaction rooted in effective caregiving and compassionate service delivery. It seems evident that individual caregiver qualities greatly influence overall impressions; many reviewers shared their joy over the positive impact left by dedicated aides on their loved ones' lives while recognizing areas where improvements could be made on organizational policies.

In conclusion, prospective clients considering Horizon Care Services should weigh both sides presented in these reviews carefully—the commendable caregiving performances alongside distressing reports hinting at unprofessional practices—ultimately informing their decision on whether this agency aligns with their healthcare needs and values in providing home health aide services.

Physicians

• Orthopaedic Care Specialists (0.2 miles)
• Midtown Imaging (1.2 miles)
• Atlantis Orthopaedics (1.4 miles)
• Upledger Institute (1.6 miles)
• Dr Greer (1.6 miles)
• Gardens Medical Group (1.8 miles)
• Cardiology Partners (1.8 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Walgreens (2.7 miles)
• Winn-Dixie (3.1 miles)
• Gardens Drugs (3.1 miles)

Restaurants

• Stormhouse Brewing (1 miles)
• The Honey Baked Ham Company (1 miles)
• Brass Ring Pub (1.1 miles)
• Sara's Kitchen (1.5 miles)
• Southern Kitchen (1.5 miles)
• Paris In Town Le Caf (1.5 miles)
• Twisted Trunk Brewing (1.6 miles)

Places of Worship

• First Presbyterian Church (1 miles)
• St Paul of the Cross Catholic Church (1.2 miles)
• Christ Fellowship (3.9 miles)

Hospitals

• Palm Beach Gardens Medical Center (1.8 miles)
• Surgery Waiting Room Gardens Hospital (1.9 miles)
• West Palm Beach Va Medical Center (4.2 miles)
• St Mary's Medical Center (4.5 miles)

Cafes

• Starbucks (2.5 miles)
• Papa Kwans (4 miles)
• Panera Bread (5.5 miles)
• Starbucks (5.6 miles)

Parks

• Phil Foster Park (2.8 miles)
• Peanut Island Park (3.3 miles)
• Juno Beach Ocean Park (5 miles)