For more information about senior living options: (866) 208-4318
4.9 from 121 reviews
5 stars
117
4 stars
0
3 stars
0
2 stars
0
1 stars
4
Overall Review of Horizon Care Services
common40 reviews mention this
Staff feel caring and professional
Residents describe caregivers and office staff as compassionate, professional, and respectful.
Many reviewers focus on how kind and supportive the caregivers felt for their loved ones, especially during stressful or health-related situations. Others mention professional, knowledgeable staff who helped families stay calm and organized. Several reviews also highlight how office communication and follow-through made the whole experience feel handled.
common18 reviews mention this
Responsive scheduling reduces stress
Reviews consistently describe quick response and hands-on help when care needs change.
A common theme is how quickly Horizon arranged help, including getting aides in place and handling urgent requests. Reviewers also describe ongoing support through updates, coordination, and staying available as needs evolve. Some families call out continuity and the ability to staff changes without leaving them scrambling.
differentiator16 reviews mention this
Caregiver matching feels personalized
Residents describe caregiver placement that focuses on fit for specific needs and preferences.
Several reviews say the agency helped identify the right caregiver rather than using a one-size-fits-all approach. Families mention being able to interview and work with the team to find a good match, including adjusting when an aide wasn’t the right fit. Reviewers also describe care coordination that helped them understand options and move forward quickly.
caveat4 reviews mention this
Some reviewers report serious concerns
A small number of reviews raise concerns about organization, communication, and reported conduct.
The negative reviews include allegations about improper reporting and disputes with a case outcome, alongside claims of being unorganized and having high turnover. These reviews also describe threats and conflict around service levels. Because these issues are only raised in a limited set of reviews, experiences appear mixed rather than universal.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by Kübler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.
Get PricingAsk A QuestionSchedule A TourContact Senior Advisor
By clicking submit, you agree to our Partner's Terms of Use. You
also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to
using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.
Palm Beach International (10 miles away)
Inclusive, highly regarded community with on-site and off-site devotional activities.
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Fecal Incontinence in Older Adults: A Comprehensive Guide
Recognizing the Journey: Understanding and Navigating Anticipatory Grief