8417 State Road 54, New Port Richey, FL 34655
For more information about senior living options: (844) 490-3973
The staff is amazing and truly cares about the patients. The facility is clean, well-maintained, and has a warm, home-like atmosphere. The Activities Director, McKenzie, does a great job planning engaging activities that keep residents busy and entertained. McKenzie is an incredible, caring, and attentive activities director. The rehab team is great and provides plenty of activities for residents. CNA Sam provides exceptional kindness and care during short-term rehab. The staff are friendly, helpful, and professional, and residents feel safe and well cared for.
They describe it as one of the dirtiest places they've ever been, with urine smells in almost every wing. They say the floors are sticky and the rooms are horrible; the overall cleanliness is horrific. They claim staff are often not around, and residents press call buttons with no timely response. They allege the facility is severely understaffed, leading to inadequate care and residents not being cleaned or looked after. They report residents being left wet or soiled, with open wounds or ulcers untreated and poor hygiene overall. They accuse management and some staff of being unprofessional or rude, with issues like blocked phone numbers and care-related miscommunications. They say they would not recommend the facility, describing it as neglectful, unsafe, and untrustworthy. They note safety and reliability concerns, including spills not being cleaned, slip hazards, and inconsistent medical attention.This community is best suited for families seeking an active rehabilitation-to-long-term care option where a strong therapy team and a lively, family-like atmosphere can make a meaningful difference. It works well for seniors who respond to structured daily routines, engaging activities, and personable staff who invest time in individual residents. The center's standout features include a dedicated rehab cadre, an energetic Activities Director, and care teams that many families describe as kind and attentive. However, a sober caveat trails these strengths: staffing consistency and cleanliness require careful, ongoing vetting.
Those weighing alternatives should consider facilities with proven, consistent cleanliness records and steadier leadership. Families needing highly reliable infection control, timely call-light responses, and robust bedside care across all shifts may prefer places with stronger, more stable staffing models and transparent communication channels. For memory care or complex medical needs, look for centers with documented, continuous physician and wound-care oversight, minimal staff turnover, and visible, accountable management. In short, the site can be a good fit, but it is not the only path to quality senior living, and alternative options may deliver steadier day-to-day reliability.
The core positives - compassionate staff, a capable rehab team, and meaningful social programming - often balance toward the center's favor when the focus is recovery, engagement, and a welcoming environment. Reviewers repeatedly applaud the rehab professionals for moving residents forward and recognizing personal goals, and many praise the Activities Director's efforts to create inclusive events and meaningful interaction. Families also point to moments of genuine warmth from front-desk personnel and clinical staff, noting that when care aligns with expectations, the setting can feel like a supportive community rather than a sterile facility. These advantages matter, especially for short-term rehab or respite stays where progress and mood drive the overall experience.
Yet the list of concerns cannot be dismissed. The most persistent and consequential issues center on staffing levels and time management: residents often wait for assistance, belongings go missing, and some guests report inadequate hygiene and inconsistent changes in soiled or damp conditions. Multiple reviews describe a pattern of overwhelmed aides and gaps in both routine care and urgent response to call lights, with some families reporting distressing experiences that dampen the overall sense of safety. Maintenance of private space and privacy also comes up, along with inconsistencies in how care plans are communicated across shifts. In short, staffing strain and communication breakdowns have repeatedly undermined otherwise positive impressions.
Other recurring pain points involve administration and accountability. Several families recount encounters with managerial staff that felt dismissive or unresponsive, noting delays in resolving billing questions, missing items, and a lack of proactive problem-solving. There are also strongly negative accounts of miscommunication between doctors, therapists, and families, plus claims of misfiled information and unkept promises. The contrast between these reports and the praise for individual caregivers or particular departments suggests variability by unit, shift, and leadership, rather than a uniform across-the-board standard.
For families moving forward, a practical approach is essential. Plan multiple visits at different times, and observe cleanliness and odor in common areas and resident rooms. Ask specific questions about staffing ratios on weekends and evenings, the process for call-light response, and how care plans are updated and communicated to families. Request a detailed tour of the rehab department, meet the lead therapists, and verify weekly activity calendars to ensure engagement aligns with the resident's interests. If the facility's strongest selling points - therapists and social programming - are crucial, confirm those commitments in writing and assess whether the management culture supports reliable, person-centered care every day. In the end, Tandem Health Care can be a strong choice for a certain type of resident, but families should weigh the vibrant, people-centered strengths against a history of staffing and process-related challenges that may influence the day-to-day experience.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Tampa International (18 miles away) St. Petersburg-Clearwater International (20 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Tandem Health Care in New Port Richey, FL is a top-rated assisted living community that offers a range of amenities and care services to ensure the well-being and comfort of its residents. With a focus on providing a nurturing environment, Tandem Health Care offers devotional services off-site, allowing individuals to maintain their spiritual practices and beliefs.
The indoor common areas provide ample space for residents to socialize and engage in activities together. These spaces are designed to foster a sense of community and encourage interaction among the residents.
Tandem Health Care also specializes in diabetic care, ensuring that individuals with diabetes receive the necessary support and assistance in managing their condition. The trained staff members are equipped to address specific needs related to diabetes and work closely with residents to create personalized care plans.
In addition to the comprehensive care provided, Tandem Health Care recognizes the importance of maintaining an active lifestyle. Devotional activities off-site allow residents to participate in meaningful religious or spiritual experiences outside of the community.
Conveniently located within close proximity to various amenities, individuals residing at Tandem Health Care can easily access two cafes, two parks, twelve pharmacies, twenty-five physicians, eighteen restaurants, one place of worship, and one hospital nearby. This ensures that all their essential needs are met efficiently without any inconvenience.
Overall, Tandem Health Care offers a warm and inviting atmosphere where seniors can live comfortably while receiving personalized care tailored to their specific needs.
Tandem Health Care is located at 8417 State Road 54, New Port Richey, FL 34655 in Pasco County, Florida
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Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
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