Consulate Health Care Of New Port Richey

Pros

• The staff at Consulate Healthcare of New Port Richey treat residents like family and are described as friendly and caring.
• Many nurses, including DON Toni, received praise for their dedication, kindness, and willingness to answer questions.
• The activities department is highly regarded, with specific mention of staff members like Lisa, Delores, and Mary who provide engaging experiences for the residents.
• Residents express gratitude for the competent and compassionate care they receive from the nursing staff and other caregivers.
• One resident highlighted that the facility has made significant improvements in care and food quality over time.
• Family members appreciate the attentive nature of the social worker and other administrative staff who prioritize communication and support.
• The facility is noted for fostering a sense of community among residents, encouraging friendships and mutual support.
• Positive experiences with physical therapy services are mentioned as being beneficial to residents' overall health and well-being.

Cons

• The rooms are filthy, and the bathrooms are especially unclean.
• CNAs lack training and are mean to the residents.
• Residents appear depressed and heavily drugged.
• The food is disgusting with limited choices and no snacks available.
• Nurses do not spend time addressing residents' questions and prefer to gossip instead.
• The Social Worker conducts brief evaluations and seems dismissive.
• There were long wait times to speak with staff, causing frustration for visitors.
• Some caregivers were noted as friendly, but overall care quality was poor.
• Father's room was rarely cleaned, leading to a lack of hygiene.
• There were delays in responding to bed alarms, resulting in falls and injuries for a resident.

Review

The reviews for Consulate Healthcare of New Port Richey reflect a highly polarized experience, with stark contrasts between positive and negative perceptions. Many reviewers expressed deep dissatisfaction with the facility's level of care and overall environment, while others praised the staff and their commitment to providing quality care to residents. This division reveals complexities within the institution’s operations, staff morale, and patient experiences.

A recurring theme in negative reviews is the cleanliness of rooms and bathrooms. Numerous individuals described the living conditions as atrocious, citing filthy environments that failed to meet basic hygiene standards. Comments highlighted specific issues such as unresponsive nursing staff, lack of timely assistance during medical emergencies, and an overall sense of neglect towards residents' well-being. The quality of food provided was also a significant point of contention; many described it as bland or tasteless, with limited options and no snacks available throughout the day. One reviewer even mentioned skipping breakfast multiple times due to its poor quality.

Additionally, several reviewers voiced concerns regarding the training and attitude of Certified Nursing Assistants (CNAs). Many claims suggested that CNAs lacked proper training and displayed a mean demeanor toward residents. This not only contributed to feelings of discomfort but also raised questions about whether residents were receiving the supportive care they needed during their vulnerable moments. Several accounts reported that some residents appeared heavily sedated or “drugged up,” which deeply troubled family members visiting their loved ones.

In contrast, there were numerous glowing testimonials praising specific staff members—nurses, CNAs, activity coordinators—who were said to go above and beyond to deliver compassionate care. Reviewers particularly commended dedicated individuals like DON Toni for her attentive nature and willingness to address concerns personally. Others mentioned exceptional caregivers who treated patients as family rather than just clients needing assistance, fostering a warm atmosphere amidst troubling conditions elsewhere in the facility.

Moreover, personal accounts from current residents painted a different picture altogether when it came to staff interactions. One resident in particular spoke positively about forming friendships with caregivers rather than viewing them solely as healthcare providers. Such testimonials highlighted that much depends on individual circumstances: while some might have encountered disengaged personnel or cleanliness issues, others experienced genuine relationships built on trust and interpersonal connections that characterized their stay at Consulate Healthcare.

While there are evident discrepancies between these experiences—some seeing consistent improvements in service over time—the reviews emphasize an urgent need for better overall management practices at this facility. Addressing concerns about hygiene standards and ensuring adequate training for all nursing staff may help bridge this gap in satisfaction levels among both residents and their families alike. In summary, Consulate Healthcare of New Port Richey embodies a complex reality where remarkable dedication exists alongside significant operational flaws. With family member experiences diverging so drastically within this single community—it is paramount that those managing this healthcare establishment take necessary steps toward implementing systematic changes aimed at enhancing both physical upkeep and psychological support for its vulnerable population. Only through such comprehensive efforts can it hope to achieve lasting recognition deserving of its ambitious five-star status while safeguarding resident dignity in every facet of care they provide.

Physicians

• Schulz Eye Care (0.5 miles)
• Dr Chen Accupuncture (0.6 miles)
• Florida Cancer Affiliates (0.6 miles)
• Walker Family Care (0.8 miles)
• Optimum Family Care PA (0.8 miles)
• All Children's Specialty Care (1.1 miles)
• Edwin Colon Medical (1.5 miles)

Restaurants

• Wendy's (0.8 miles)
• Papa John's Pizza (1 miles)
• Checkers (1 miles)
• Chili's Grill & Bar (1.1 miles)
• Chick-Fil-A (1.1 miles)
• Zim Zari (1.2 miles)
• Craft Street Kitchen (1.2 miles)

Cafes

• Panera Bread (1.1 miles)
• Starbucks (1.3 miles)
• Panera Bread (5.6 miles)
• Starbucks (6.4 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Walgreens (3.5 miles)

Hospitals

• Medical Center Of Trinity (1.4 miles)

Parks

• Cunningham Park (3.8 miles)
• Jay B Starkey Wilderness Park (3.8 miles)

Places of Worship

• Metropolitan Ministries (4 miles)

Transportation

• U-Haul Moving & Storage (6.4 miles)