Visiting Angels

Pros

• Visiting Angels is the best of all.
• They provide excellent services and prompt responses.
• The staff have been fantastic to deal with, offering immediate assistance and flexible scheduling.
• The caretakers are excellent, and communication among staff is outstanding.
• The Visiting Angel helps with daily tasks and companionship, enabling independence at home.
• The service provides families with peace of mind.
• The Naples team goes above and beyond with accommodating, caring staff.
• The caregivers go above and beyond to provide amazing service and companionship.
• The agency is like an extended family, guiding and caring for those in need.
• The office staff are exceptional and provide top-notch customer service.

Cons

• The new staff does not communicate well with the people they serve.
• They do not match the needs of the patient with the person sent to the home.
• Caregivers are changed too often and a courtesy call is expected when they are not going to show up.
• The Naples, Florida office is described as the worst by reviewers.
• The office sent caregivers who slept on the job, let the patient sit in her own urine, and left soiled diapers next to the bed.
• Most of the caregivers had no experience and played on their phones all day instead of cleaning or doing basic tasks.

Review

In Naples, the overall sentiment toward Visiting Angels is one of genuine appreciation and a belief that the agency can be a true lifeline for families navigating caregiving. Across several reviews, the care teams are repeatedly described as responsive, flexible, and capable of making life easier for both clients and their loved ones. Many writers emphasize that the office and field staff are the ones who bring comfort and reassurance during challenging times, turning what can feel chaotic into a sense of dependable support. The repeated refrain is clear: when the right people are in place, the experience can feel like a true extension of family, with a focus on kindness, communication, and dependable care.

One vivid account highlights the practical, day-to-day benefits of in-home care. A father receives assistance twice weekly, and the visiting angel handles a spectrum of tasks that enable him to maintain his independence at home. The aide contributes to laundry, meal preparation, light cleaning, and even physical therapy assistance, all while offering companionship. The implications go beyond chores; this arrangement provides the family with important peace of mind, knowing their loved one is supported in a familiar environment and that someone is looking after him with attention and care. The combination of practical help and friendly presence is repeatedly cited as a cornerstone of the value Visitors Angels delivers.

Families also speak warmly about the personal connections that form between caregivers and clients. One story centers on a mom named Ashley who found a welcoming environment at the office and in her assignments. The staff - named figures such as Mrs Christina, Mrs Alicia, and Mrs Joellen - are described as kind and supportive, ensuring Ashley gets caring, loving clients and a schedule that allows her to stay home with her family and attend church. Beyond everyday work, there are moments of generosity and practical assistance, from helping when their car broke down to giving birthday gifts. The thread running through these reflections is that the people of Visiting Angels matter - their warmth, reliability, and willingness to go the extra mile create meaningful, positive experiences for caregivers and the families they serve.

Another positive narrative centers on families who temporarily relocated to Naples and relied on Visiting Angels to smooth a stressful transition. The reviewers note that the staff - from administrative to caregiving - were accommodating and flexible as needs evolved. Justine and Michael Weiss are named as part of the experience, but the overarching takeaway is that the entire team stepped up to keep arrangements seamless. The emphasis is on responsiveness, adaptability, and a collaborative approach that reduces strain during a time when schedules and care needs can change rapidly.

Stories of gratitude continue with a heartfelt tribute to an exemplary birthday for a husband, celebrated with the help of Visiting Angels. The care team - Cristina, Joellen, and Rachel - worked to bring a beloved caregiver, Barbara, into their lives and created moments that felt magical, filled with singing, laughter, and a renewed sense of living life to the fullest. The sentiment is one of genuine joy and appreciation for the way the agency can help families restore order and bring sunshine back into daily life. The message is that when the right personnel are aligned, the experience can feel transformative, almost like a reunion with long-lost energy and zest.

Yet, not every review reads as a perfect portrait. A number of reviewers voice concerns about communication and consistency, underscoring that the quality of service can vary by office and by how well staff are matched with the patient. One writer describes frustration with new staff who do not communicate effectively with the people they serve, fail to match the patient's needs with the right caregiver, and do not reference essential details in the patient's chart, such as veteran status or specific support requirements. The complaint also highlights caregiver turnover and a lack of courtesy calls when a caregiver does not show up. These concerns emphasize that strong processes - clear communication, reliable scheduling, and careful matching - are essential for this model to work well, particularly when caring for vulnerable individuals who rely on consistency for safety and comfort.

Another strongly negative voice points to a Naples office that allegedly delivered a markedly poor experience. The reviewer recounts caregivers who slept on the job, allowed a relative to be left sitting in urine until the shift changed, and left soiled items unattended near the patient's bed. Such details are described as unacceptable, with claims that many caregivers appeared inexperienced and spent work hours on their phones rather than performing light housekeeping or basic tasks. The message is clear: for some, the Naples location did not meet expected standards, prompting warnings to others to exercise caution and to consider exploring other offices within the Visiting Angels network.

Despite these serious caveats, there are also stories of positive turnaround and renewed trust. One reviewer notes that a new caregiver - another story of a Naples placement - has begun to go above and beyond: not only assisting with household chores, but also becoming a friend who offers daily companionship. This perspective reinforces a central theme of the overall set of reviews: the quality of care can improve dramatically when the right caregiver is matched with the right client and when relationships develop over time. The gratitude here is directed toward a specific individual (Laura) who met with the family and helped make the decision feel easy, underscoring the importance of personalized onboarding and thoughtful placement in achieving favorable outcomes.

Taken together, the collection of reviews paints a multifaceted picture of Visiting Angels in Naples. The agency is celebrated for its ability to deliver compassionate, capable help that can restore independence for clients, support busy families, and provide a sense of security and continuity in daily life. Many families recount deep appreciation for the warmth, communication, and reliability of the caregivers who feel like extended members of the family. At the same time, the critiques remind us that success in home care hinges on consistent communication, careful matching, and dependable scheduling - factors that can determine whether a client's experience feels like a blessing or a source of stress. For those considering Visiting Angels, the message is clear: the potential is enormous, but achieving the best outcomes depends on clear expectations, strong coordination, and finding the right fit between caregiver and client.

Restaurants

• Tin City (0.1 miles)
• Pinchers (0.1 miles)
• Riverwalk (0.1 miles)
• Sushi Thai Too (0.2 miles)
• Naples Princess (0.2 miles)
• La Trattoria (0.2 miles)
• Truluck's Seafood, Steak & Crab House (0.2 miles)

Cafes

• EJ's Bayfront Cafe (0.2 miles)
• Starbucks (0.3 miles)
• Fifth Avenue Coffee Company (0.4 miles)
• Third Street South (0.9 miles)
• Bad Ass Coffee (1 miles)
• Three60 Market (1.7 miles)
• Starbucks (1.9 miles)

Hospitals

• NCH Healthcare System (0.2 miles)
• Naples Community Hospital (0.7 miles)
• ARA Naples South Dialysis Center (2.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Naples Pharmacy (0.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Clinical Compound Pharmacy (2.5 miles)

Physicians

• Cancer Alliance of Naples (0.3 miles)
• Ginsberg Eye (0.4 miles)
• Center For Sleep & Pulmonary Medicine (0.6 miles)
• Proscan Open Mri & Ct (0.6 miles)
• Bascom Palmer Eye Institute (0.7 miles)
• Naples Heart Institute (0.7 miles)
• Millennium Physician Group Diabetic Education (0.8 miles)

Parks

• Baker Park (0.5 miles)
• Gordon River Greenway (1.8 miles)
• Sugden Regional Park (2.8 miles)

Places of Worship

• St Ann Catholic Church (0.6 miles)
• St Peter the Apostle Catholic Church (3.7 miles)

Transportation

• Naples Municipal Airport (APF) (1.2 miles)
• Naples Jet Center (1.5 miles)