Ridgeley Assisted Living

Pros

• The Collier is described as a special place in Naples with wonderful, caring staff who treat everyone like family.
• It is beautifully landscaped, well maintained inside, and welcoming.
• The staff are consistently caring and attentive, with medical and nursing care described as second to none.
• Traci Wood, the Executive Director, is praised as absolutely amazing and easily reachable.
• The new Activities Director, Jessica, is high-energy and fully committed to residents' happiness.
• The atmosphere features many happy residents who are well cared for and doted over by staff.
• Transfers and room changes are handled quickly and safely, bringing joy to families.
• An entertainer notes that residents are happy and well cared for, with staff who doted on them.
• The Collier's team is described as professional, caring, and responsive to requests.
• Families consistently express that The Collier is highly recommended for quality care and kindness.

Cons

• A reviewer stated that her father was found undressed in the hall, sitting in his own waste, on Veterans Day 2023, and that he was late to festivities because he was in Memory Care.
• She alleged that the director combed his hair immediately after another staff member had combed someone else's hair, which she described as horrible.
• She claimed that her father had bruises from staff grabbing him and had four falls requiring ambulance rides that year.
• She reported that on all three visits his diaper was saturated and falling off to his knees.
• She claimed that an updated power of attorney gave his sister the right to sell his condo in Naples along with all his belongings.
• She reported that after her mother's death many belongings were missing and storage issues and unhelpful staff prevented retrieval; the maintenance manager had left early and claimed there was nothing in storage.
• She was very disappointed with how her mother's passing was handled, noting they charged about $6000 per month.
• She described the experience of moving her mother as mediocre.

Review

The Collier at Naples appears to be a place that many families consider special for its atmosphere, landscape, and the way staff treat residents. One reviewer gushes about a sister who has been living there for nearly a year, noting how beautifully the grounds are kept and how welcoming the environment feels both inside and out. They describe the staff as wonderful and caring, with residents treated like family. This same voice highlights a particular pride in the sister's room and overall condition, underscoring that the facility is "soooo beautifully landscaped" and "beautifully maintained inside," yielding a strong sense of pride in the campus and its daily operations. In their view, The Collier is "a wonderfully run place," a sentiment echoed by others who mention the organization's ability to create a warm, familial feel even as families navigate the complexities of caregiving for loved ones.

Several accounts highlight staff engagement and morale as a core strength of the community. A local entertainer who works at The Collier reports a positive, bustling environment with many happy, well-cared-for residents who are doted over by staff. They commend the new Activities Director, Jessica, calling her high-energy, fun-loving, and fully committed to residents' happiness. The suggestion to drop by Friday Happy Hour to witness residents singing, dancing, and socializing paints a lively, engaging scene that seems to exemplify the culture many reviewers value. Complementing this, the leadership and everyday care are repeatedly praised, with specific notes about Traci Wood, the Executive Director, described as "absolutely amazing," and the wider care team described as friendly, cooperative, and responsive to requests.

Beyond individual personalities, several reviews emphasize the consistency and professionalism of the care team. Statements such as "the staff is extremely caring and knowledgeable," that the Director is easy to reach, and that the clinical staff, particularly Richard and the nursing team, are "top notch," reinforce a portrait of a facility where communication and medical oversight are prioritized. Phrases like "care staff is awesome," "the medical and nursing staff are second to none," and "Residents are well taken care of" recur across testimonials, strengthening the perception of The Collier as a community with strong clinical support and a respectful, patient-centered approach.

There are stories of successful transitions and collaborative problem-solving that leave families feeling reassured about the level of care. One family member notes that during a two-month period they were able to request and implement a room transfer for their loved one, with Tracy playing a pivotal role in arranging the move quickly, safely, and efficiently. They describe immense joy and happiness spreading through the family as a result. This sentiment is reinforced by kudos from other staff and therapeutic professionals - doctors, therapists, and aides - who are "friendly and cooperative in every request." The experience of moving along the facility's three levels of care - from Assisted Living to Memory Care - also contributes to a sense that The Collier offers a thoughtful continuum of care designed to meet changing needs over time.

Not all experiences are uniformly positive, and several reviews contain serious concerns that warrant attention. A deeply troubling firsthand account describes a father in Memory Care who was found undressed in the hall, sitting in his own waste on Veterans Day 2023, and who experienced multiple bruises, falls, and ambulance rides. The reviewer also alleges an updated power of attorney that would allow a sibling to sell the father's condo and belongings - a claim presented as a significant liability and a stark warning: do not leave loved ones there. Another family member recounts distress over missing personal items after the passing of a parent, including a suitcase, tables, a clock, and other belongings. They report difficulty locating storage or accountability after requesting help, and describe insufficient communication from the facility during a period of grief. These accounts contrast sharply with the otherwise glowing reviews and highlight potential gaps in safety oversight, family communication, and property stewardship.

In addition to these concrete complaints, there is a general sense of mixed experiences surrounding management and follow-through after the loss of a loved one. One reviewer mentions that although they appreciated some staff, the overall experience with management was mediocre, and they feel certain steps in debris and belongings handling were mishandled during a difficult time. They express disappointment in the level of support and communication after the mother's death, noting that the hospice experience outside the facility felt more supportive. Yet even within these criticisms, there is recognition of ongoing efforts by staff who remain dedicated and caring, suggesting that some positive changes and open channels of communication may be ongoing.

Taken together, the collection of reviews presents The Collier at Naples as a facility with many laudable strengths: a beautiful, welcoming physical environment; a dedicated, responsive staff; a culture of warmth where many residents feel valued and engaged; and a structured continuum of care that can adapt to evolving needs. At the same time, several reviewers raise serious concerns about safety, accountability, and communication. Allegations of neglect, coercive-sounding arrangements around power of attorney, and the mishandling of personal belongings during periods of transition or bereavement point to gaps that some families find intolerable. For prospective families and current residents' loved ones, these reviews collectively suggest a facility that excels in delivering compassionate care and vibrant community life, while also underscoring the need for vigilance, transparent communication, and rigorous safeguarding practices to protect residents and their families.

This area of Naples, Florida offers a convenient and well-rounded community for senior living. With a variety of restaurants, cafes, and pharmacies within close proximity, residents have easy access to essential services and amenities. The nearby parks provide opportunities for outdoor recreation and relaxation, while the presence of reputable hospitals and physicians ensures quality healthcare options. Additionally, places of worship are conveniently located for spiritual needs. The tranquil atmosphere and accessibility to various facilities make this neighborhood a desirable choice for seniors seeking a comfortable and convenient lifestyle in Naples.

Restaurants

• Country House East (0.4 miles)
• Midnight Tavern (0.6 miles)
• Naples Princess (0.8 miles)
• Riverwalk (0.9 miles)
• Pinchers (0.9 miles)
• Tin City (0.9 miles)
• Los Molcajetes Del Valle (0.9 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.9 miles)
• Walmart Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Naples Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Walgreens (3.1 miles)

Cafes

• Three60 Market (0.7 miles)
• Starbucks (0.9 miles)
• EJ's Bayfront Cafe (1 miles)
• Starbucks (1.2 miles)
• Fifth Avenue Coffee Company (1.4 miles)
• Third Street South (1.4 miles)
• Bad Ass Coffee (1.4 miles)

Transportation

• Naples Municipal Airport (APF) (1.1 miles)
• Naples Jet Center (1.7 miles)

Hospitals

• NCH Healthcare System (1.2 miles)
• Naples Community Hospital (1.7 miles)
• ARA Naples South Dialysis Center (1.8 miles)
• Physicians Regional Medical Center (4.2 miles)

Parks

• Baker Park (1.2 miles)
• Sugden Regional Park (1.8 miles)
• Gordon River Greenway (2.3 miles)
• Golden Gate Community Park (4.6 miles)

Physicians

• Cancer Alliance of Naples (1.3 miles)
• Ginsberg Eye (1.4 miles)
• Proscan Open Mri & Ct (1.6 miles)
• Center For Sleep & Pulmonary Medicine (1.6 miles)
• Denise Sue Bankosky (1.6 miles)
• Bascom Palmer Eye Institute (1.6 miles)
• Lifestyle Healing Institute (1.6 miles)

Places of Worship

• St Ann Catholic Church (1.4 miles)
• St Peter the Apostle Catholic Church (2.7 miles)