Prime Care Health Agency Inc in Miami, FL

Pros

• They provide outstanding professional and friendly service.
• They go above and beyond the call of duty.
• They make customers feel at ease and never feel judged.
• Customers highly recommend them.
• The staff is wonderful.
• They ensure customers have what they need on time and are professional and kind.
• Customer service is outstanding and staff pay close attention to detail.
• They offer top-tier customer service and high-quality medical equipment.
• They treat customers kindly and respectfully.
• They are trustworthy, clear, and supportive with insurance and billing.

Cons

• The reviewer was disappointed with Prime Care HME's unprofessional handling of a three-way insurance call and the decision not to fill the prescription.
• They criticized that the company hadn't even run the insurance before making that decision, calling it unacceptable to dismiss a patient's request based on assumptions.
• They warned that Prime Care HME and its sister business SpecMedical are fraudulent scammers and advised avoiding them.
• They stated they would not recommend Prime Care HME to anyone seeking reliable or responsive medical supply services.

Review

This Miami-based provider is best suited for seniors who rely on CPAP, oxygen, or other respiratory equipment and want a hands-on, responsive partner who can guide them through equipment choices, setup, and ongoing care. Prime Care HME earns a strong reputation for speed, accessibility, and practical know-how, delivering not just devices but real, patient-focused service. With a 4.8 rating from more than fifty reviews, the company has earned trust through consistent, personable interactions and a readiness to address problems quickly. The strongest fit is someone who values education, prompt delivery, and in-home setup that removes guesswork from operating new sleep or respiratory gear.

Several recurring strengths anchor Prime Care HME: highly professional, patient staff who explain equipment clearly; timely delivery and in-home setup; hands-on guidance on operating CPAP masks and settings; willingness to coordinate with doctors and insurers; durable, reliable equipment; and dependable follow-through with parts replacement and ongoing supplies. Reviewers repeatedly cite staff members who go beyond standard service - answering questions thoroughly, staying reachable, and taking the time to ensure comfort with the device. The in-home fittings, device demonstrations, and proactive reminders about replacements translate into noticeably better adherence and fewer setbacks for users.

Not every experience maps to the ideal script. There is at least one credible critique noting a lapse in communication and an assumption about insurance coverage that delayed processing - a reminder that coverage checks must be verified rather than assumed. A separate, more alarming post alleges fraudulent practice linked to a sister business; while this is not the norm, it underscores the need to confirm the source of equipment and the billing path before committing. Practical concerns like GPS difficulty and limited parking may add friction for in-person visits, but these are secondary to the service quality if the right staff can be reached.

Where Prime Care HME shines, the benefits easily offset the potential downsides. Quick, accurate information and a thorough equipment fit reduce the risk of mismatches and return visits. In-the-home setup and demonstrated operation foster confidence and improve long-term compliance, which matters as much as device quality. Strong customer care, fast callbacks, and transparent billing help families navigate insurance hurdles rather than being bogged down by them. In short, the consistent, hands-on approach provides practical value that often eclipses the occasional misstep, turning a stressful health equipment process into a manageable, almost seamless experience.

For families navigating complex insurance landscapes or seeking absolute process transparency, it is reasonable to compare with other DMEs that specialize in CPAP and oxygen supplies. The standout is to verify coverage before purchase: request written verification from the provider, confirm stock availability, and insist on item-by-item pricing. If the risk of miscommunication or potential billing friction is a priority, consider DMEs with a documented, formal insurance workflow and clearer escalation paths. The Miami market is crowded; a cautious shopper should also check references about whether the supplier is independent or connected to other medical supply entities, and whether that connection affects billing or delivery.

Prime Care HME is a dependable, highly rated choice for most seniors who need CPAP, oxygen, or related equipment and who want a responsive, knowledgeable partner. The combination of accessible staff, patient education, and rapid delivery generally produces better outcomes and less caregiver burden. The notable exceptions - occasional miscommunication about insurance and the specter of questionable affiliations - are not the everyday experience, but they justify due diligence: verify coverage, confirm the exact devices and parts, and insist on written confirmations. For families prioritizing proactive support and hands-on setup, Prime Care HME remains at or near the top of the field in South Florida; for those who require strict, fail-safe insurance transparency, it is prudent to compare a couple of other DMEs before committing.

This part of Miami, Florida offers a variety of amenities and services that may be suitable for senior living. With multiple pharmacies in close proximity, accessing medication and healthcare supplies is convenient. There are also a range of dining options available, including casual and fine dining restaurants, as well as cafes for socializing. Nearby parks provide opportunities for outdoor recreation and relaxation. The presence of medical facilities such as Pediatric Associates Doral and Nicklaus Children's Hospital ensures access to quality healthcare. Public transportation options like the Okeechobee Metrorail Station make getting around easy. Additionally, places of worship like Our Lady of Guadalupe and St Dominic's Catholic Church offer spiritual support to residents. Overall, this area of Miami provides a well-rounded environment that can cater to the needs and interests of seniors looking for a comfortable and convenient living location.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.2 miles)
• Winn-Dixie (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)

Restaurants

• Booby Trap Doral (0.9 miles)
• Corona Beach House (1.6 miles)
• Chick-Fil-A (2.2 miles)
• Flanigan's Seafood Bar & Grill (2.5 miles)
• Fritanga Monimbo Fountainbleau (3.3 miles)
• Olive Garden (3.5 miles)
• La Carreta (3.7 miles)

Physicians

• Pediatric Associates Doral (1.2 miles)
• Nicklaus Children's Hospital (6 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (6.4 miles)
• Crema Gourmet Espresso Bar (6.8 miles)

Parks

• Morgan Levy Park (1.7 miles)
• Babcock Park (4 miles)
• North Trail Park (5.2 miles)
• Concord Park (6.3 miles)
• Tropical Park (6.6 miles)
• Southern Estates Park (6.6 miles)
• Royal Oaks Park (7.1 miles)

Transportation

• Okeechobee Metrorail Station (2.5 miles)
• American Airlines Admirals Club (3.7 miles)
• American Airlines Flagship Lounge (3.7 miles)
• Skytrain Station 3 (3.8 miles)
• Concourse E (3.8 miles)
• Concourse F (3.9 miles)
• Turkish Airlines Lounge (3.9 miles)

Places of Worship

• Our Lady of Guadalupe (3.4 miles)
• St Dominic's Catholic Church (3.9 miles)