Prime Care Health Agency Inc

Pros

• Customers praise Prime Care HME for outstanding, professional, and friendly service.
• The staff are knowledgeable, patient, and attentive, taking time to explain equipment.
• They go above and beyond to ensure customers have exactly what they need, when they need it.
• They provide thorough information, detailed guidance, and patient education.
• Customers report compassionate, non-judgmental care that puts patients at ease.
• They coordinate with insurance smoothly and keep customers updated on status.
• Deliveries and setup are thorough, professional, and carefully handled.
• The service is fast, reliable, and helps reduce stress in difficult situations.
• Across reviews, Prime Care HME is highly recommended.

Cons

• They were extremely disappointed with Prime Care HME's unprofessionalism.
• They claimed Daniella decided not to fill the prescription based on an unverified assumption about the patient's insurance coverage.
• They noted that the insurance had not been run before the decision was made.
• They described the lack of follow-through and professionalism as a disregard for patient care and communication.
• They would not recommend Prime Care HME to anyone seeking reliable or responsive medical supply services.
• They mentioned that the location was difficult to locate via GPS and that parking was limited.

Review

The collective voice across these reviews paints Prime Care HME as a provider whose hallmark is exceptional, patient-centered service. Patients frequently describe their experience as more than simply receiving equipment; it's about being treated with warmth, care, and respect from first contact through ongoing support. Many reviewers highlight that their doctor's office chose Prime Care HME for their BiPAP, CPAP, oxygen, and other medical supplies, and the sentiment is that this choice made a meaningful difference in how smoothly their care journey unfolds. The recurring note is that the team doesn't just deliver equipment - they invest time in education, reassurance, and making patients feel comfortable as they navigate new diagnoses and routines.

A number of staff members emerge repeatedly as standout performers. Megan and Jordan are singled out for going above and beyond, especially in educating patients on proper care for their machines and assisting with equipment exchanges. Amanda receives praise for addressing questions with detailed, professional guidance, turning what could be an intimidating process into a clear, manageable experience. Daniela appears multiple times as a model of exceptional customer service - extremely helpful, patient, and proactive in ensuring all needs are met - while Eduardo is commended for his thorough explanations, patient approach, and thoughtful recommendations. Rodolfo is described as knowledgeable, professional, and able to guide patients through their needs with calm assurance. Meagan or Maegen, Noida, and Yahnib Martin are other staff members who receive consistently positive remarks for their attentiveness, speed, and ability to set up or deliver with care. Together, these impressions sketch a team that is not just technically capable but genuinely invested in patient well-being.

The service experience extends well beyond the initial purchase. Reviewers repeatedly recount that Prime Care HME staff educate patients on how to use and care for their devices, provide detailed information, and ensure that patients feel at ease discussing concerns. Several accounts mention the benefit of in-home or on-site setups, where technicians sit with patients to explain operation, fit masks, and answer questions without making anyone feel rushed. The consistency of this approach - clear explanations, patient listening, and thorough demonstrations - helps patients gain confidence in managing their devices day-to-day. Even seemingly minor logistics, like ensuring parts and supplies arrive on time, are cited as part of a seamless, supportive experience.

Delivery and accessibility also stand out. Customers describe staff as timely, responsive, and communicative, with many noting that calls and emails are answered quickly and professionally. A few reviews emphasize the value of having real people monitoring communication channels, with one commenter explicitly mentioning that even leadership (including a VP) is involved in staying connected with patients. The sentiment across these notes is that Prime Care HME prioritizes reliability and transparency, so patients know where they stand at every stage of their care. In one particularly vivid testimonial, a customer highlights the importance of prompt assistance during a difficult time, describing how fast help and thoughtful support transformed a stressful situation into something manageable.

Amid the overwhelmingly positive feedback, there is one notable counterpoint that underscores the importance of consistent processes and insurance coordination. One reviewer describes a disappointing and unprofessional experience in which a three-way call with an insurance representative and a Prime Care HME team member did not translate into action. Shortly afterward, a different staff member reportedly decided not to fill the prescription based on an assumption about coverage, without actually running the insurance first. The reviewer emphasizes that this approach felt dismissive and inconsistent with the level of care they had come to expect. While this stands out as a critical exception in an otherwise laudatory collection of experiences, it serves as a reminder of how important thorough eligibility checks and clear, fact-based communication are to maintaining trust.

Across many narratives, the themes of high-quality equipment, comprehensive support, and dependable customer service recur. Reviewers talk about the quality and breadth of products - from CPAP machines to walkers and wheelchairs - along with the staff's willingness to explain options and tailor recommendations to individual needs. Several accounts mention the ease of obtaining timely supplies and follow-up assistance, which reduces the stress often associated with managing chronic sleep apnea or respiratory conditions. The personal touch - addressing concerns with patience, providing practical demonstrations, and offering flexible service options - appears to be the differentiator that keeps patients returning and recommending Prime Care HME to others.

In looking at the full spectrum of feedback, what stands out most is a consistent commitment to patient care that touches many facets of the patient journey. Reviewers report that staff are not only technically competent but also genuinely kind, respectful, and attentive to the emotional and practical realities of living with sleep apnea or oxygen needs. They commend the organization for explaining equipment thoroughly, ensuring proper use, and following through on requests with speed and clarity. The result, according to these voices, is a trusted partner in care - one that patients feel confident recommending to friends, family, and other patients who seek reliable medical supplies and supportive service.

Ultimately, these reviews depict Prime Care HME as a provider whose strengths lie in people, process, and patience. The stories celebrate dedicated staff who educate, reassure, and empower patients to take charge of their health with equipment they understand and support they can rely on. They also acknowledge that occasional missteps can occur, underscoring the importance of rigorous, consistent insurance checks and clear communication to sustain trust. Yet even with that single caveat, the prevailing impression is one of high-quality care delivered with a professional, friendly demeanor - an impression that leaves patients feeling grateful, cared for, and eager to share their positive experiences with others in need of medical supplies and assistance.

This part of Miami, Florida offers a variety of amenities and services that may be suitable for senior living. With multiple pharmacies in close proximity, accessing medication and healthcare supplies is convenient. There are also a range of dining options available, including casual and fine dining restaurants, as well as cafes for socializing. Nearby parks provide opportunities for outdoor recreation and relaxation. The presence of medical facilities such as Pediatric Associates Doral and Nicklaus Children's Hospital ensures access to quality healthcare. Public transportation options like the Okeechobee Metrorail Station make getting around easy. Additionally, places of worship like Our Lady of Guadalupe and St Dominic's Catholic Church offer spiritual support to residents. Overall, this area of Miami provides a well-rounded environment that can cater to the needs and interests of seniors looking for a comfortable and convenient living location.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.2 miles)
• Winn-Dixie (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)

Restaurants

• Booby Trap Doral (0.9 miles)
• Corona Beach House (1.6 miles)
• Chick-Fil-A (2.2 miles)
• Flanigan's Seafood Bar & Grill (2.5 miles)
• Fritanga Monimbo Fountainbleau (3.3 miles)
• Olive Garden (3.5 miles)
• La Carreta (3.7 miles)

Physicians

• Pediatric Associates Doral (1.2 miles)
• Nicklaus Children's Hospital (6 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (6.4 miles)
• Crema Gourmet Espresso Bar (6.8 miles)

Parks

• Morgan Levy Park (1.7 miles)
• Babcock Park (4 miles)
• North Trail Park (5.2 miles)
• Concord Park (6.3 miles)
• Tropical Park (6.6 miles)
• Southern Estates Park (6.6 miles)
• Royal Oaks Park (7.1 miles)

Transportation

• Okeechobee Metrorail Station (2.5 miles)
• American Airlines Admirals Club (3.7 miles)
• American Airlines Flagship Lounge (3.7 miles)
• Skytrain Station 3 (3.8 miles)
• Concourse E (3.8 miles)
• Concourse F (3.9 miles)
• Turkish Airlines Lounge (3.9 miles)

Places of Worship

• Our Lady of Guadalupe (3.4 miles)
• St Dominic's Catholic Church (3.9 miles)