15678 South West 20Th Street, Miami, FL 33185
For more information about senior living options: (844) 490-3973
They are very sweet here. The new doctor's office is off to a good start with convenient hours. Excellent service, very friendly and professional. The office is very clean and well kept. Dr. Susel Gonzalez is wonderful and extremely kind. The front staff is very efficient and caring. Great service; very good doctors. Dr. Maria Gadea is very professional and attentive.
They had a terrible experience, waiting over an hour for an 8:00 appointment with no doctor in sight, and the assistant's response showed a complete lack of respect. The front desk staff member was rude and dismissive, even letting an automated line announce that their name didn't show up, which felt unhelpful and humiliating. They were met with a rude, "Well, who's going to pay for it?" tone when asking for insurance help, which came across as unprofessional. They left feeling disrespected, embarrassed, and unsupported, and felt that basic kindness and professionalism were non-negotiable. They experienced "super bad service" by a clinic that claimed to accept insurance but did not, accompanied by rude behavior. They were charged for multiple visits and not believed about their medical needs, until a new primary diagnosed the real issue, leaving them frustrated.Across the collection of reflections, the experience at this practice runs the gamut from deeply disappointing to genuinely reassuring. Several patients describe a pattern of long waits and absent providers, which left them feeling ignored or devalued. One reviewer was scheduled for an 8:00 appointment and ended up waiting more than an hour without ever seeing the doctor; the clinician's absence was compounded by a dismissive response from an assistant, who reportedly asked, "imagine, what do you want me to do?" that moment crystallized a sense of disrespect and frustration for them, signaling a breakdown in the basic expectations of timely and attentive care.
Concerns extend beyond tardiness to the conduct of frontline staff and the handling of insurance questions. Another patient recounted a front-desk encounter where the staff member was rude and unhelpful, opting to place the caller on an automated line to check a policy rather than engaging with a live representative. The automated line allegedly announced that the patient's name "didn't show up," a moment described as humiliating and unprofessional. When the patient pressed for assistance, the reply was blunt and unwelcoming - "Well, who's going to pay for it?" - leaving the patient feeling disrespected, embarrassed, and unsupported. These anecdotes reflect a broader concern about how the office treats patients at the initial point of contact, particularly when insurance details become entangled.
Not every review paints the same picture, however. A subset of comments expresses appreciation for kindness and competence, with some patients noting that "they are so sweet here please don't go," especially when the staff presentation is positive and the doctor's demeanor aligns with expectations. Another reviewer titled their experience "My new doctor's office. So far so good. Convenient hours," signaling optimism about a fresh start with new providers. The range of sentiment suggests that experiences may vary widely depending on who you encounter, when you visit, and which provider is involved.
Amid the mixed front-desk and scheduling feedback, there are clear affirmations about the quality and professionalism of certain physicians. Several reviews highlight Dr. Susel Gonzalez as exemplary - describing her as wonderful, extremely kind, and attentive. The praise extends to the front staff in some cases, noted as efficient and caring, and to the overall atmosphere of service, with statements such as "Excellent service, very friendly and professional" and "Highly recommend the office. The staff and doctor are very professional and caring. The office is very clean and well kept." These affirmations underscore that, when the experience centers on a responsive doctor and a coordinated team, patients can feel valued and well cared for.
The narrative is more complex when a medical emergency is involved. One particularly troubling account describes a patient who initially trusted the practice for chronic issues but found the system failing during an acute crisis. Despite ER visits and dehydration, the patient felt their symptoms were not adequately acknowledged or treated, and they ultimately faced charges for multiple visits and a referral to psychiatry, all before another primary physician eventually identified a Crohn's flare-up. The sentiment - that these clinicians can be kind and capable in routine interactions but fall short when medical needs escalate - leaves a lasting impression of inconsistency in care, especially in urgent situations.
Against the backdrop of concerns, several patients consistently single out Dr. Maria Gadea (and variants of her name) as a standout clinician. Descriptions abound of professional and attentive care, with remarks like "I have the highest opinion of Dr. Maria Gadea: very professional and attentive. I will definitely recommend her to family and friends," and "During my visit to the center I received excellent attention from all the clinic staff, especially Dr. Gadea, who displayed very professional and ethical behavior." Others recount personal relief after uncomplicated visits where Dr. Gadea's approach made a real difference - attending to generalized muscular pains with professionalism and care, or simply describing a positive, smooth experience with a doctor who took care of their needs. There are also mentions of Dr. Elena Gadea (and references to a Dr. M Elena Gadea) as making the day better, reinforcing the sense that certain providers are consistently well-regarded by many patients.
Taken together, the reviews paint a nuanced portrait of a clinic that is capable of delivering high-quality medical attention and compassionate, efficient care in some encounters, while falling short in others - particularly in the areas of wait times, doctor availability during routine visits or emergencies, and the sensitivity of front-desk interactions around insurance and payments. Patients who encountered Dr. Gadea, Dr. Susel Gonzalez, and other well-regarded doctors frequently described positive, professional experiences, citing thorough attention, ethical conduct, and a clean, well-kept environment. Others, however, recounted frustrating delays, perceived indifference, and administrative missteps that undermined trust and left them questioning whether the care would be consistent across visits.
For anyone considering this practice, the spectrum of experiences suggests three takeaways: first, the quality of care can be excellent when you're seen by the right doctor and supported by an attentive staff; second, there is a real risk of negative encounters tied to scheduling, wait times, and front-desk conduct - particularly around insurance confirmations and what patients owe; and third, the practice appears to house several highly regarded physicians who consistently earn praise for professionalism and patient-centered care, even as other encounters fall short of those standards. If you decide to go, it may help to request specific doctors known for strong bedside manner and clear communication, and to clarify insurance coverage and payment expectations beforehand to reduce the likelihood of frustration during a visit.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Lidy's Health Care 2, a compassionate and welcoming board and care home located in the vibrant city of Miami, FL. Our community is thoughtfully designed to provide a supportive and nurturing environment for residents who require assistance with daily living activities while maintaining their independence.
At Lidy's Health Care 2, we offer a wide range of amenities to enhance your living experience. Enjoy delicious meals in our communal dining room, relax in our beautifully landscaped garden, or take advantage of outdoor spaces perfect for socializing and leisure. Each resident’s room is fully furnished to ensure comfort and ease from day one. Our housekeeping services keep your living area tidy, allowing you more time to engage in enjoyable activities.
We pride ourselves on providing personalized care tailored to individual needs. Our dedicated staff assists with activities of daily living—such as bathing, dressing, and transfers—while also coordinating with healthcare providers to ensure comprehensive support. We specialize in dietary management, offering meal preparation that accommodates special dietary restrictions and diabetes diets.
Daily life at Lidy's Health Care 2 includes scheduled activities that promote engagement and well-being. Whether it’s a game night or an outing to one of the nearby parks or cafes, residents can look forward to rich experiences that foster community connections.
Conveniently located near numerous pharmacies, restaurants, and recreational areas, we also organize transportation arrangements for medical appointments and other outings so residents can remain active within the larger Miami community.
With amenities like Wi-Fi/high-speed internet access and telephone services available, staying connected with family and friends is effortless at Lidy's Health Care 2. Experience the blend of comfort, community, and compassion at our assisted living home—where quality care meets a fulfilling lifestyle.
Lidy's Health Care 2 is located at 15678 South West 20Th Street, Miami, FL 33185 in Miami-Dade County, Florida
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