15678 South West 20Th Street, Miami, FL 33185
For more information about senior living options: (866) 208-4318
Overall Review of Lidy's Health Care 2
Pros
The staff are very professional and caring.- The front staff is efficient and caring.
- Dr. Susel Gonzalez is wonderful and extremely kind.
- The office is clean and well kept.
- They offer flexible appointment times and are time-efficient.
- The doctors are very good and provide excellent service.
- Dr. Maria Gadea is very professional and attentive.
- The center provides excellent attention from all clinic staff.
Cons
They had a terrible experience, waiting more than an hour with the doctor nowhere to be found, and the assistant dismissively asked what they wanted them to do.- They described a complete lack of respect and professionalism, feeling their time and patience were wasted and vowing never to return.
- The front desk staff member was incredibly rude and dismissive, and the automated line saying their name didnât show up was humiliating.
- They were met with a rude, âWhoâs going to pay for it?â tone when seeking further help.
- This experience left them feeling disrespected, embarrassed, and completely unsupported, with basic kindness and professionalism far from negotiable.
- They felt misled about insurance coverage and were told they accepted insurance, only to find out otherwise, while the staff were rude.
- They felt charged for multiple visits and not believed about their medical issues, only to be properly diagnosed later by another provider.
Review
This community is best suited for seniors who want solid, clinically capable care from dedicated physicians and a clean, well-maintained clinical environment, even if administrative service can be uneven. In Miami, Lidy's Health Care 2 gathers a core team of physicians, most notably Dr. Maria Gadea, Dr. Elena Gadea, Dr. Susel Gonzalez, and Dr. Elvira de Silva, whose professional demeanor and attentiveness consistently surface in patient feedback. The facility earns praise for its cleanliness and a sense of efficiency during visits when the physician is available. The caveat is that administrative interactions and scheduling reliability can erode the overall experience, making access feel inconsistent regardless of the medical prowess on offer.
Explicitly, this clinic may not be the right fit for those who require flawless front-desk service and airtight billing clarity. Prospective families should consider alternatives if rude or dismissive front-desk behavior, repeated wait times, or insurance questions that lack clear, immediate answers would add stress to already challenging health decisions. When insurance matters are tangled or billing details are unclear at the outset, the friction can overshadow even strong medical rapport. In short, administrative reliability matters as much as clinical skill here, and if it is paramount, other options deserve comparison.
The strongest justification for staying lies in the physiciansâ quality of care and the environment in which it is delivered. Several reviewers highlight physicians who are professional, attentive, and ethical, with particular praise for Dr. Gadea and her colleagues. The care stories emphasize thorough assessments, respectful communication, and the kind of medical emphasis that translates into effective follow-up and referrals. The office setting, reported as clean and well kept, adds practical comfort, supporting routine visits and ongoing management. These clinical strengths tend to offset some, but not all, of the administrative shortcomings, making the patient experience tolerable for those who already have a strong physician relationship.
To maximize value, guidance centers on strategic engagement rather than passive participation. Families should pursue appointments with the physicians who consistently earn high marks, and secure written confirmation of insurance coverage before each visit to avoid lastâminute surprises. Arriving ahead of scheduled times helps mitigate unpredictable delays, while carrying prior records and a succinct care plan clarifies expectations and accelerates consultations. When billing questions arise, requesting a dedicated billing liaison rather than relying on generic responses reduces miscommunication risk. This proactive posture makes it possible to derive meaningful medical benefit despite the administrative noise.
The risk calculus remains actionable: recurring delays and variable staff interactions can undermine trust and complicate adherence to treatment plans, especially for seniors with complex or chronic conditions. For patients needing frequent visits or coordinated care across specialists, these administrative hurdles can become a meaningful obstacle, potentially diminishing the overall value proposition. In these cases, the medical strengths may not fully compensate for the daily friction of inconsistent service, and the likelihood of frustration rises with each encounter.
Bottom line: Lidy's Health Care 2 serves a clearly defined niche, patients who prize evidence-based medical care from capable clinicians and who can tolerate imperfect front-desk execution. For families prioritizing administrative consistency, predictable scheduling, and unambiguous insurance handling, exploring viable alternatives is prudent. A disciplined, test-drive approach, selecting a preferred physician, verifying coverage in advance, and evaluating the care flow with a single visit, will reveal whether the clinicâs clinical excellence can be sustained in the long run or whether another option better aligns with practical, everyday needs.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Miami International (10 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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