Velrose Assisted Living Facility 3
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4457 Parkway Drive, Melbourne, FL 32934
For more information about senior living options: (844) 490-3973
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The staff are helpful, kind, and resident-focused. Nancy Fullem, RN, is absolutely fantastic and leads the nursing team with exceptional crisis leadership. Denise, the front desk receptionist, is consistently friendly, kind, and helpful. Cheryl Birdsong is great at her job and extremely helpful with billing and invoicing. Victoria Landing offers beautiful river views and a resort-like atmosphere with restaurant-style dining. The nursing and medtech staff are superb, caring, and attentive to residents' needs. The activities program is great, with the activity director Kelly described as bubbly, loving, supportive, and fun. The facility is family-owned, with low turnover, and the owners are deeply invested in the community. The memory care and overall care teams are compassionate and attentive, with leadership that listens to concerns. The meals are fantastic and the wait staff are wonderful. Residents can maintain independence and form meaningful friendships in a warm, home-like environment. Moving to Victoria Landing has significantly improved residents' quality of life and well-being.
The Director of Nursing, Nancy Fullem, is described as arrogant, callous, and disrespectful toward others. Her abrupt, rude, and passive-aggressive behavior prompted the family to move their dad elsewhere. In memory care, outbreaks occur roughly every 45?60 days, and management does nothing to mitigate them, leaving the unit with multiple hospitalizations and empty rooms afterward. The staff is constantly understaffed, resulting in reliance on agency staff and only the minimum coverage. The nursing staff (aside from a couple of aides) are described as completely useless and not attentive to residents' health, leading to ER visits and dehydration. The facility is called awful and not worth the expensive charges. The owner is urged to understand what is going on, with a suggestion that poor management risks losing clients.Victoria Landing Assisted Living in Melbourne, Florida has earned high marks from many families who value its warm, home-like atmosphere, beautiful river views, and a sense of resort-style comfort blended with attentive care. Reviewers repeatedly describe the community as welcoming from the moment you walk in - the front desk, the library, the constantly available river vistas, and the restaurant-style cafeteria all contribute to a setting that feels more like a retreat than a traditional senior living facility. For many, it's the combination of hominess, social opportunities, and visible attentiveness to residents' routines that makes Victoria Landing stand out.
A number of families highlight the strength of the nursing and caregiving team, with particular praise directed at Nancy Fullem, RN, who serves as the head of nursing. Several testimonials emphasize her ability to oversee resident needs, implement appropriate interventions, and lead the nursing staff with competence and crisis-ready calm. Her presence is repeatedly described as a stabilizing force - someone who not only coordinates medical and daily care but also serves as a reliable resource for families navigating the complexities of aging and health concerns. In addition to Nancy's leadership, reviewers note that the in-house nursing staff, medtechs, and aides work hard to monitor residents, coordinate with doctors, and keep families informed.
The reception and administration side of the community also earns glowing mentions. Denise, the front desk receptionist, is consistently described as friendly, kind, and helpful, a familiar and comforting face to families as they visit or call for updates. Cheryl Birdsong, the Business and Service Director, is praised for her effectiveness and approachability, particularly when dealing with billing and invoicing matters. These administrative teams, along with the caregiving staff, contribute to a cohesive sense of teamwork that many families say helps them feel confident in the level of care their loved ones receive.
For those who move their loved ones into Victoria Landing, the experience often includes a narrative of improvements in quality of life and opportunities for connection. Multiple remarks emphasize that residents can maintain independence in their own apartments or participate in a broad array of events and outings, with access to dining options that range from casual meals to restaurant-style dining. The memory care environment is noted by many as a place where residents receive daily encouragement and support, with staff who are described as compassionate and attentive. When health changes occur, reviewers frequently recount conversations with staff that are direct yet delivered with kindness and respect, a balance that some families feel is crucial during emotionally heavy times.
Yet, the reviews are not one-sided. A substantial portion of the feedback foregrounds serious concerns about leadership within the nursing department, particularly a strong disagreement with Nancy Fullem's approach to management. One extended family describes her demeanor as arrogant, callous, and disrespectful, arguing that these attitudes undermined the quality of care and the experience of the family. In this viewpoint, such behavior contributed to a difficult end-of-life decision for a loved one, prompting the family to relocate another family member to a different facility. The same accounts describe a memory care unit that has faced persistent challenges, including infections and dehydration, with repeated hospital visits and perceived under-staffing. Some reviewers attribute these problems to the reliance on agency staff and a lack of adequate nurse coverage, painting a picture of systemic issues rather than isolated incidents.
Despite those concerns, other families offer deeply positive testimonials that highlight dedicated leadership and compassionate care. They describe a director in the memory care and assisted living programs who is attentive and genuinely listens to families' concerns, with staff who communicate well and respond promptly. The activity director is praised for her bubbly, supportive approach, and families repeatedly note kindness and helpfulness from the cafeteria staff and nursing aides. In these accounts, the facility's strengths - its caring culture, strong physician-backed teams, and stable, personable staff - are front and center, with many families expressing gratitude for the care their loved ones received during difficult health periods.
Overall, Victoria Landing emerges as a community of strong positives tempered by significant concerns raised by some families. On one hand, residents and families frequently celebrate the facility's beauty, the resort-like atmosphere, the genuine warmth of many staff members, and the clear commitment to resident well-being. On the other hand, there are pointed critiques about leadership within the nursing department and memory care operations, including the handling of outbreaks, dehydration, and hospitalizations. The divergence in experiences underscores the importance of prospective residents and families doing thorough firsthand tours, meeting the leadership team, and asking pointed questions about staffing levels, infection control, end-of-life care planning, and how concerns are addressed when they arise.
If you're considering Victoria Landing for a loved one, it may be wise to spend time observing day-to-day operations, speaking with multiple staff members across shifts, and discussing specific care scenarios that matter to your family. Pay particular attention to how staff communicate changes in health status, how quickly concerns are acknowledged and acted upon, and what the facility's protocols are for infection prevention and memory care management. While many families report a high level of satisfaction and peace of mind, others advise weighing experiences with Nancy Fullem's leadership carefully and exploring options for continuity of care and resident-focused decision-making to ensure alignment with your family's values and expectations.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Melbourne International (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Velrose Assisted Living Facility 3 is a premier assisted living community located in the beautiful city of Melbourne, FL. Our facility is designed to provide a comfortable and safe environment for seniors to enjoy their golden years while receiving the care they need.
We offer an array of amenities to enhance the quality of life for our residents. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Our indoor common areas provide a cozy space for socializing or relaxation, and our well-maintained garden offers a serene outdoor retreat.
At Velrose Assisted Living Facility 3, we understand the importance of personalized care services. Our dedicated staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. We also provide medication management and coordination with healthcare providers to ensure that all medical needs are met. For residents with diabetes, we offer specialized care including diabetic diet plans.
Nutrition is vital to overall well-being, which is why we prioritize meal preparation and service. Our dining room serves delicious meals tailored to individual dietary restrictions. Whether it's accommodating special dietary needs or preferences, we strive to provide nutritious and satisfying food options.
We believe in promoting an active and engaging lifestyle for our residents. Community-sponsored activities are organized regularly to encourage social interaction among the residents. Devotional activities offsite allow spiritual growth outside of our premises. Additionally, scheduled daily activities ensure that there is always something fun and stimulating happening within our community.
Convenience is key at Velrose Assisted Living Facility 3. We are a short distance away from several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Transportation arrangements can be made for medical appointments so that residents have easy access to healthcare services when needed.
Experience comfort, care, and convenience at Velrose Assisted Living Facility 3 – your home away from home in Melbourne, FL.
This part of Melbourne, Florida offers convenient access to essential services such as pharmacies, cafes, restaurants, physicians, parks, hospitals, places of worship, theaters, and transportation options. With multiple CVS Pharmacies located within a few miles and nearby medical facilities like Wuesthoff Medical Center and Melbourne Regional Medical Center, seniors can easily access healthcare services. The area also provides various dining options with fast-food chains like Taco Bell and Wendy's along with more upscale choices like Grills Riverside Seafood Deck & Tiki Bar. Parks like Lake Washington Park and Wickham Park offer opportunities for outdoor recreation. Additionally, there are churches for spiritual fulfillment and entertainment venues like Cinemaworld 16 for leisure activities. With Hertz Car Rental available for transportation needs, this area in Melbourne provides convenience and accessibility for seniors looking for a vibrant community to call home.
Velrose Assisted Living Facility 3 is located at 4457 Parkway Drive, Melbourne, FL 32934 in Brevard County, Florida
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