SYNERGY Home Care-Maitland, FL

Pros

• The home care provided by Synergy Home Care is of good quality.
• The caregivers from Synergy Home Care try very hard to provide quality care.
• The caregivers are well-groomed and professional in their appearance.
• They consistently show up on time for their shifts.
• The caregivers are willing to fulfill any requests or tasks asked of them.
• They make the client feel comfortable and at ease with their assistance.

Cons

• The company showed no communication or follow-through after signing the documents.
• Aides frequently failed to show up and promises of invoices were not fulfilled.
• The owner made empty promises about taking the father to his doctor appointments.
• An aide failed to show up before a hurricane without any prior notice or communication.
• Staff members were unprofessional and lacked professionalism.
• The company transferred the care of the father to another company without notifying the family or explaining the reason behind it.
• There was no communication regarding the father's health and cognitive status for four months.
• The owner did not express concern about long distances traveled by their aides, yet used it as a random reason to drop them without warning.

Review

Synergy Home Care, a home care agency, has received mixed reviews from customers. One reviewer expressed frustration with the lack of communication and unreliable services provided by the company. According to the review, after signing the necessary documents, there was a significant decline in communication. Helpers failed to show up for scheduled appointments, promises of invoices were not fulfilled, and even when the owner promised to accompany their father to doctor appointments, they never heard from her again. Before a hurricane hit, an aide who was supposed to come did not show up or call to explain her absence. The reviewer also criticized the unprofessionalism of some helpers. To make matters worse, without any warning or explanation, Synergy Home Care passed off their father's care to another company without notifying the family.

On the other hand, another reviewer had a somewhat positive experience with Synergy Home Care. Although they have only been using their services for a little over a month, this customer acknowledged that the agency does try hard to provide quality care. They noted that different caregivers are sent each time and while some are better than others, all are well-groomed and reliable. The reviewer felt comfortable having them assist in their home and appreciated their punctuality and willingness to fulfill any requested tasks.

Despite these varying experiences, it is clear that communication plays a crucial role in determining customer satisfaction when it comes to Synergy Home Care. The first reviewer may have felt frustrated and let down due to the lack of responsiveness from the agency after initially signing on with them. Broken promises such as no-shows for appointments and delayed or nonexistent invoices left this customer feeling neglected and undervalued by Synergy Home Care.

Furthermore, concerns were raised regarding the professionalism exhibited by some caregivers associated with Synergy Home Care. While it is unclear how widespread this issue might be within the company since one review cannot speak for all employees' behavior, it still raises questions about training and oversight.

In contrast, the second reviewer's positive experience suggests that Synergy Home Care is capable of providing satisfactory care. They praised the agency for sending out well-groomed caregivers who were punctual and willing to assist with any requested tasks. This reviewer did not mention any issues with communication or unprofessionalism, indicating that their experience may have been more positive overall.

However, it is important to note that both reviews highlight a lack of communication from Synergy Home Care regarding the health and well-being of their clients. The first reviewer expressed disappointment over never receiving updates about their father's health or cognitive condition during the four months of engagement with the agency. This lack of communication raises concerns about the level of attention and care provided by Synergy Home Care.

Ultimately, these mixed reviews suggest that while Synergy Home Care may strive to provide quality care and employ reliable caregivers, improvements are needed in terms of communication and professionalism. Clear lines of communication between the agency, caregivers, and clients are essential for ensuring a satisfactory home care experience.

This part of Maitland, Florida is a vibrant and convenient area for senior living. It offers a variety of dining options ranging from casual to upscale restaurants like An Tobar and The Cheesecake Factory. Nearby physicians and pharmacies such as RDV Sportsplex Pediatrics and Walgreens ensure easy access to healthcare services. The presence of hospitals like Adventist Health System and Florida Hospital Altamonte provides peace of mind in case of any medical emergencies. Seniors can also enjoy entertainment at theaters like Regal Winter Park Village & RPX and cafes such as The Glass Knife and Starbucks. Parks like Cranes Roost Park offer opportunities for outdoor recreation, while convenient transportation options like the Altamonte Springs SunRail Station make it easy to get around the city. Places of worship like the Orlando Filipino Seventh-Day Adventist Church cater to spiritual needs within the community. Overall, this area provides a well-rounded and convenient lifestyle for senior residents.

Restaurants

• An Tobar (0.6 miles)
• Kappy's (1.6 miles)
• The Cheesecake Factory (2.1 miles)
• Hillstone Restaurant (2.3 miles)
• Sixty Vines (2.4 miles)
• McDonald's (2.5 miles)
• Chick-Fil-A (2.6 miles)

Physicians

• RDV Sportsplex Pediatrics (1.1 miles)
• Central Florida Endocrine (1.4 miles)
• Florida Eye Clinic (2.8 miles)
• Altamonte Family Practice (2.8 miles)
• Ear Nose Throat Surgical Associates (3.1 miles)
• Orlando Heart Specialists (3.4 miles)
• Cabrera, Alicia Neurology of Central Florida (3.4 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3 miles)
• Walgreens (3 miles)

Hospitals

• Adventist Health System (2 miles)
• Florida Hospital Altamonte (3 miles)
• FH Engineering Services (3.5 miles)
• Florida Hospital (3.5 miles)
• Florida Hospital- South Campus (3.6 miles)
• Florida Hospital Womens Center (3.6 miles)
• Florida Hospital Ginsburg Tower (3.7 miles)

Theaters

• Regal Winter Park Village & RPX (2.2 miles)
• AMC Altamonte Mall 18 (2.9 miles)
• Regal Wekiva Riverwalk (6.1 miles)

Cafes

• The Glass Knife (2.4 miles)
• Starbucks (2.7 miles)
• Starbucks (4.5 miles)
• Lineage Coffee Roasting (5.1 miles)
• Starbucks (5.1 miles)

Parks

• Cranes Roost Park (2.9 miles)
• Blue Jacket Park (4.5 miles)
• Lake Eola Park (5.6 miles)

Transportation

• Altamonte Springs SunRail Station (3.3 miles)
• Lynx Central Station (5.3 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (4 miles)