Francilia Adult Family Care Home

Cons

• The reviewer calls it the worst assisted living facility.
• The staff are described as incompetent and inexperienced with seniors.
• There were many family members coming in and out, some living in the house next door.
• Meals were nutritionally lacking, with lunch consisting of a hotdog on a bun with ketchup.
• The facility did not consider residents' dietary preferences (e.g., not asking about ketchup dislike).
• The reviewer felt ripped off and was hugely disappointed, and would like a refund.
• They advised others not to take their loved ones there.

Review

This account describes a profoundly disappointing experience with an assisted living facility, one that the author characterizes as the worst they have encountered. The tone is unmistakably critical, centering on what they see as incompetent help and a level of service that fell far short of expectations for taking care of an elderly loved one. The reviewer conveys a sense of frustration and disbelief, underscoring that the overall care did not meet basic standards and left them feeling let down.

A recurring theme is the chaotic and intrusive atmosphere created by constant family visits. The author notes that many family members were coming in and out, to the point that there appeared to be a cluster of relatives who lived in the house next door. This detail suggests not only a lack of professional boundaries but also potential privacy and security concerns for residents. The sense conveyed is that caregiving responsibilities may have been diluted or complicated by a steady stream of informal caregivers who were not part of the facility's formal caregiving team.

Nutritional care is singled out as particularly lacking. The reviewer recalls a specific meal described as a hotdog on a bun with ketchup for lunch, implying minimal meal variety and questionable nutritional planning. A striking point is that the staff did not even ask about the mom's preferences, despite the stated dislike for ketchup. This individual example is presented as evidence of the broader neglect of personalized, respectful, and appropriate meals for residents who depend on staff for daily nourishment and satisfaction.

The competence and experience of the staff are criticized in strong terms. The reviewer asserts that the facility's employees have no experience dealing with seniors, implying a deficiency in training, skills, and empathy appropriate to elder care. This perception of unprepared personnel is used to explain why problems occurred and why issues were not adequately addressed. The writer goes as far as to say that with more educated help, their mother's situation would likely have been different, suggesting that better credentials and training could have prevented the problems experienced.

Accountability and verbal shifting of blame emerge as another painful aspect of the experience. The reviewer feels that the facility attempted to place responsibility on the resident herself, rather than owning gaps in care. This sentiment is captured by the expression that staff "wanted to blame my mom." The implication is that the facility did not take sufficient responsibility for shortcomings in care and communication, contributing to a sense of injustice and unresolved concerns about the quality of service.

Financial frustration is a prominent undercurrent in the narrative. The reviewer describes feeling ripped off and expresses a clear desire for a refund, signaling a belief that the service provided did not align with the cost or the promises made. The combination of poor care, inadequate nutrition, and perceived mismanagement appears to have intensified the sense of financial exploitation or, at minimum, a failure to deliver value for money spent on the loved one's care.

Ultimately, the author issues a blunt warning: to look elsewhere if you need help. The overall message is one of strong distrust and dissatisfaction, framed as a cautionary note to other families who might be evaluating options for elder care. The closing sentiment is one of disappointment and warning, encouraging others to seek alternatives that offer better trained staff, more attentive care, and clearer accountability.

In sum, the review paints a picture of an assisted living experience marred by procedural and interpersonal shortcomings. From the intrusive presence of visiting family next door to meals that seemed unsuited to the residents' needs, and from staff who appeared undertrained to a sense of blame-shifting and financial dissatisfaction, the experience is portrayed as one of unmet expectations and poor value. The lament is not just about a single misstep but about a broader pattern that left the reviewer feeling that their loved one would have been better cared for elsewhere.

Located in Lee High Acres, Florida, this area offers convenient access to essential amenities such as pharmacies, physicians, restaurants, transportation options, cafes, parks, places of worship, and hospitals. Within a few miles, seniors can find multiple pharmacies like Winn-Dixie and Walgreens for their medication needs. Physicians' offices and medical centers are also within a short distance for healthcare services. A variety of dining options are available nearby including fast-food chains like McDonald's and Taco Bell as well as sit-down restaurants like Perkins Restaurant and Bakery. For leisure activities and relaxation, there are parks like Buckingham Park and Barkingham Dog Park close by. Additionally, the Southwest Florida International Airport is easily accessible for travel needs. Overall, this area provides a mix of convenience and comfort for seniors considering senior living options in Lee High Acres.

Pharmacies

• Winn-Dixie (2 miles)
• Walgreens (2.4 miles)
• Medicine Shoppe (2.4 miles)
• CVS Pharmacy (3.5 miles)
• Acres Pharmacy (3.5 miles)
• Walmart Pharmacy (3.9 miles)
• CVS Pharmacy (9.7 miles)

Physicians

• Bulen Jerry Do (2.5 miles)
• Pediatric Centers of Lee County (3 miles)
• Radiology Services At Lehigh Reginal Medical (3 miles)
• Keys Cardiology (3.1 miles)
• Sager Steven B DO (3.1 miles)
• Radiology Regional Center (3.3 miles)
• Physicians'primary Care of SW Fl Pl (3.3 miles)

Restaurants

• Country Style Ice Cream (2.6 miles)
• McDonald's (2.9 miles)
• Arby's (2.9 miles)
• Culver's (3.9 miles)
• Perkins Restaurant and Bakery (4.2 miles)
• Popeyes Louisiana Kitchen (4.2 miles)
• Taco Bell (4.2 miles)

Transportation

• Concourse B (8.8 miles)
• Main Terminal (8.9 miles)
• Southwest Florida International Airport (RSW) (8.9 miles)
• SIXT rent a car (9 miles)
• Security Checkpoint (9 miles)
• Delta Air Lines (9 miles)
• American Airlines Ticket Counter RSW (9 miles)

Cafes

• Havana Bakery (8.9 miles)
• Starbucks (11.2 miles)
• Starbucks (11.6 miles)
• First Watch - Colonial (12 miles)

Parks

• Buckingham Park (9.3 miles)
• Barkingham Dog Park (9.4 miles)
• RSW Aircraft Observation Area (9.5 miles)

Places of Worship

• Blessed Pope John the XXIII Catholic Church (11.6 miles)
• Unitarian Universalist Church of Fort Myers (12.4 miles)

Hospitals

• LPG Orthopedics - The Sanctuary (11.7 miles)
• Johns Hopkins All Children's Outpatient Care (12.6 miles)