Maxim Healthcare in Lakeland, FL

Pros

• Jessica is great; she always gives options, explains clearly, and is very patient.
• Dr. Jose Sanchez MD is highly regarded for his exceptional service, and the Maxhealth staff are outstanding.
• The clinic provides excellent service from check-in to check-out and makes patients feel valued, not just a number.
• The team makes patients feel seen and treated as individuals, with helpful support for appointments and medications.
• The staff are friendly and professional, and Dr. Sanchez and the APRN Jessica are excellent.
• The ARNP Jessica listens attentively, asks questions, and works toward solutions based on patients’ health history.
• The facility is clean, welcoming, and patients are treated with care; appointments are timely.
• Jessica Concepcion is knowledgeable, caring, and quick to help patients get in.
• The front desk staff, including Maria and Rosa, are extremely helpful and make patients feel welcome.
• MaxHealth is described as one of the best doctor offices, with doctors who take time for patients and staff who are consistently on point.

Cons

• They faced an insurance nightmare as the billing departments bounced them between offices with little help.
• The receptionist accused them of blocking calls, and they were told they could not speak with the doctor.
• They described the Griffin Rd location as unprofessional, noting Rosa as an especially unprofessional office manager.
• They felt harassed by letters and phone calls that were rude, disrespectful, and condescending.
• They claimed the office discriminates against women and is very nasty.
• They reported that staff were horrible, making unnecessary appointments and pressuring for unnecessary blood work just to bill insurance.
• They noted waiting times were the worst part of the visit.
• They experienced referrals not being sent and blood work not forwarded, indicating incompetence.

Review

Maxim Health Primary Care in Lakeland is best suited for adults who prize thorough, relationship-driven care and a team that treats patients like people, not numbers. The practice shines for those juggling multiple health conditions who need attentive listening, clear explanations, and hands-on coordination with specialists and services. Core providers, including Dr. Sanchez-Ojeda, Dr. Sanchez, and Nurse Practitioner Jessica Concepcion, are repeatedly praised for taking time, reviewing labs in plain language, and building ongoing plans that reflect each patient’s history and priorities. The vibe is welcoming and personal; patients report feeling valued, heard, and cared for rather than rushed through a checklist. For families seeking stability in primary care, this is a compelling match.

However, this community is not for everyone. Those who demand flawless administrative precision every single time may want alternatives. A recurring thread in reviews highlights billing and insurance frustration, with some patients reporting mixed messages between billing and the clinical side. Front-desk experiences vary: some encounters are warm and efficient, others come across as overwhelmed or brusque. For new patients who expect immediate, perfectly smooth onboarding and for households sensitive to aggressive or inconsistent outreach from the office, this practice may test their tolerance.

Where Maxim Health earns its keep is in the human touch and clinical competence. Jessica Concepcion stands out for listening, answering questions, and translating medical jargon into actionable steps. Several patients cite her empathy and thoroughness in adjusting prescriptions and coordinating referrals, sometimes even arranging transportation when needed. Dr. Sanchez and Dr. Ojeda are described as careful, patient, and communicative, devoting real time to each visit and revisiting the plan as symptoms evolve. The positive staff dynamics, friendly nurses, attentive lab techs, and a front desk that treats patients like people, offset the friction that occasionally arises from administrative hiccups.

Another clear pro is the efficiency and integrity of the care process. Appointments are often on time, the facility is clean, and the team genuinely invests in long-term wellness rather than quick, episodic visits. For families managing chronic conditions or complex medication regimens, the practice excels at coordinating care across specialists, interpreting test results, and ensuring patients walk away with a clear, practical plan. The willingness to go the extra mile, whether it’s quick check-ins, rapid lab reviews, or help with insurance questions, creates a sense of reliability and trust that’s hard to find in larger, impersonal clinics.

Yet the cons should not be ignored. Several reviews point to inconsistent administrative experiences that can erode confidence, especially when referrals, blood work orders, or communications don’t land where expected. A minority report uncomfortable encounters with office management and a few patients describe rude or dismissive front-desk behavior, which undermines the otherwise supportive culture. Some patients recount serious disagreements with treatment plans or miscommunications about diagnoses, underscoring that clinical care can be strong but not immune to gaps in coordination. The existence of these pain points means care quality is not uniformly predictable.

Bottom line for decision makers: Maxim Health Lakeland is a solid, capable option for adults who value long-term physician-led attention, clear explanations, and a caring team that makes patients feel seen. It will offset many concerns with its strengths, but the potential for administrative friction and inconsistent front-desk experiences means alternatives should be considered if those issues are unacceptable. Prospective patients should verify billing practices upfront, meet the key clinicians, and observe how a first visit goes, from check-in through discharge. If the priority is a compassionate, thorough medical home with a track record of listening and actionable care, this clinic stands out; if operational friction is a deal-breaker, explore other primary-care options in the Lakeland area.

This part of Lakeland, Florida offers a convenient and comfortable environment for senior living. With easy access to physicians such as Lakeland Surgical & Diagnostic and nearby pharmacies like Walgreens, your healthcare needs can be easily met. The area also boasts a variety of restaurants including Nineteen61 and Harry's Seafood Bar & Grille, providing dining options for every taste. For recreation, parks like Adair Park and Lake Parker Park offer scenic outdoor spaces to enjoy. Additionally, proximity to hospitals like Lakeland Regional Health ensures prompt medical attention if needed. Places of worship such as Christ Lutheran Church are available for spiritual fulfillment and community engagement. Overall, this area provides a well-rounded living experience with essential amenities within close reach.

Physicians

• Lakeland Surgical & Diagnostic (0.2 miles)
• Ratnamani Lingamallu (1.2 miles)
• Lakeland Eye Clinic (1.3 miles)
• Dr Marc Guerrier Primary Care (1.5 miles)
• Angel Primary Care Clinic (1.6 miles)
• Ellington John R,MD (1.8 miles)
• Lucia Gilling, MD (1.8 miles)

Cafes

• Black & Brew Coffee House & Bistro (0.2 miles)
• Starbucks (3.6 miles)
• Panera Bread (3.8 miles)

Restaurants

• Nineteen61 (0.2 miles)
• Harry's Seafood Bar & Grille (0.2 miles)
• Texas Cattle Company (0.5 miles)
• Reececliff Restaurant (0.7 miles)
• Fred's Market Lakeland (1.9 miles)
• Chipotle Mexican Grill (2.8 miles)
• IHOP (2.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• Health Mart Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Pharmacy LRMC (1.3 miles)
• Ariana Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• Polk Community Pharmac (2 miles)

Parks

• Adair PARK (1.1 miles)
• Lake Parker Park (2.8 miles)
• Woodlake Park (3.1 miles)

Hospitals

• Lakeland Regional Health (1.1 miles)
• Lakeland Regional Heal (1.3 miles)
• Radiology Department (1.3 miles)
• Lakeland Regional Medical Center (1.3 miles)
• Endoscopy Unit (1.4 miles)
• Polk Starlight Sleep Labs (2.3 miles)
• Central Florida Surgi-Center (2.7 miles)

Places of Worship

• Christ Lutheran Church (2.5 miles)
• South Florida Baptist Association (2.7 miles)
• Victory Church at Lakeside Village (3.2 miles)
• Church Of The Resurrection (3.3 miles)
• Way Community Church (3.3 miles)
• The Rock Community Church (3.8 miles)

Transportation

• Railroad Tracks (3.1 miles)

Theaters

• Cinemark USA (3.7 miles)