Maxim Healthcare

Pros

• Jessica is praised for offering options, clearly explaining information, and showing great patience.
• Dr. Jose Sanchez is highly regarded for exceptional service, and the Maxhealth staff are outstanding.
• The clinic provides excellent service from check-in to check-out and listens to patients to find solutions.
• Patients feel valued and not just a number; they are treated as individuals.
• The team is friendly and helpful with appointments and medications, treating patients like family.
• Jessica Concepcion is described as awesome, knowledgeable, and caring, with thorough explanations.
• The office staff are consistently friendly, and the doctors are thorough and caring.
• The facility is clean, welcoming, and professional, with prompt or on-time service.
• Dr. Sanchez and his staff are top-notch, taking time to listen and explain to patients.
• Appointments are fast and efficient, with short or minimal wait times.
• The intake, lab, and nursing staff are thorough, friendly, and supportive.
• Many patients would highly recommend MaxHealth to friends and family.

Cons

• One reviewer described the clinic as creating an insurance nightmare and noted the billing department was not helpful, with conflicting instructions between offices.
• Another reviewer criticized the Griffin Road location as unprofessional, alleging the office manager Rosa scheduled appointments without consent and even sent a threatening letter, making the patient feel dehumanized and violating HIPAA rights.
• A patient claimed no relief from symptoms after nearly a year and described poor communication with Dr Sanchez, plus medications that caused severe side effects and were prescribed without proper testing.
• One reviewer expressed intent to harm themselves if relief was not found.
• The waiting time was described as the worst part of the visit.
• A reviewer alleged that medications were started before blood work was performed, resulting in adverse effects.
• Another reviewer claimed hyperthyroidism had been misdiagnosed by Dr Sanchez, with later tests showing normal results.

Review

Maxhealth comes through in a way that many patients say feels more personal and attentive than the typical visit. Across several locations, the team earns praise for a welcoming atmosphere, staff who listen, and providers who take time to explain options and next steps. Visitors repeatedly describe the experience as friendly, thorough, and focused on solutions rather than just prescriptions or hurried throughput. The recurring sentiment is that you don't feel like just another appointment on a schedule; you feel seen, heard, and valued.

A centerpiece of the positive feedback is the patient-centered care delivered by Jessica, the nurse practitioner. Reviewers consistently highlight how she takes time to listen, asks thoughtful questions, and gets to know their health history so she can work toward real, practical solutions. One patient notes that Jessica "always gives me options, she explains everything clearly, and she is very patient," while others say she is "amazing in explaining my labs" and "thorough in explaining what is being done and why." The sense is not just that Jessica is capable, but that she genuinely engages with people as individuals, which markedly reduces anxiety and builds trust.

Dr. Jose Sanchez is repeatedly described as highly capable and genuinely caring. Many patients describe him as "simply the best" and praise how he and the staff create a calm, supportive environment from the moment you walk in. The consistency of positive mentions - his thoroughness, the time he takes to address concerns, and the way the team carries the same philosophy of attentive care - paints a portrait of a practice where patients feel they are not being rushed through. There are also phrases like "Dr Sanchez is amazing" and "the doctor is phenomenal," underscoring a broad sense of reliability and professionalism that keeps people returning. In a few notes, patients recount less positive experiences related to specific miscommunications or isolated health questions, which are acknowledged as areas for improvement within otherwise strong care relationships.

Beyond the doctors, the staff and overall environment receive high praise. The clinics are described as clean, organized, and efficient, with staff who are friendly, helpful, and receptive to patients' needs. Several reviewers mention that the intake and support staff - nurses, front desk personnel, and lab technicians - are likable, professional, and supportive. Names that come up include Genisis (the intake nurse who impressed a patient with her friendliness) and Julie, who is repeatedly noted for her care and efficiency. One patient emphasized that the lab tech and the receptionist roles contribute to a sense of "family" and a team that genuinely wants to help, with many appreciating how quickly appointments are kept and how well the staff communicates about medications and follow-up steps.

Access and logistics features also come up in positive terms. People describe the clinic as easy to reach, with smooth scheduling processes and short wait times. A frequent compliment is the ability to obtain timely appointments, including same-day availability in some cases, and staff who work to accommodate urgent needs, including transportation when necessary. The patient who needed pain meds and authentication noted that the team "was quick to get me an appointment because I was out of pain meds," and several others mention never waiting long for either check-in or in the exam room. The ability to have important conversations in understandable terms - "layman's terms," as one reviewer put it - helps patients feel informed and confident about their treatment plans.

Specialized care stories further illustrate the clinic's impact. There are accounts from patients who appreciate how the team addresses diverse needs - with sensitivity toward transgender patients, for example, where staff ensured that preferred names were respected and care felt inclusive. The consistent thread across these narratives is that the practice is willing to adapt to each patient's situation, explain prescriptions clearly, and take the time to coordinate referrals and follow-up appointments. The Lakeland location is highlighted for its strong provider team, especially Dr. Concepcion, who is described as professional and attentive, with patients noting she "hears everything" and provides thoughtful feedback, even if some visits were shorter on waiting time.

No review would be complete without acknowledging that, like many healthcare practices, there are a few rough edges noted by some patients. A couple of reviewers point to less satisfactory experiences, such as confusion in billing communications, and a notable critique centered on a specific front-office manager. One patient described an "insurance nightmare" and suggested the billing office and the doctor's office could communicate more effectively to avoid mixed messages. Another patient voiced concerns about communication with Dr. Sanchez and a troubling experience with a misdiagnosis and medication side effects. These points are treated as opportunities for improvement in an otherwise consistently positive picture, with the overall sentiment remaining that the clinic does many things exceptionally well and that clinicians and staff are dedicated to doing right by patients.

In sum, the Maxhealth experience, from Lakeland to the broader network, is defined by attentive, patient-centered care delivered by compassionate providers and an accommodating staff. Patients repeatedly highlight clear explanations, collaborative problem-solving, and a genuine sense of being treated like a person rather than a number. The combination of Jessica's detailed, patient-focused approach, Dr. Sanchez's thorough care, and the supportive team across the clinic creates a consistently positive impression, while acknowledging there is room to improve administrative communication and some specific interactions. For many, Maxhealth feels like a trusted partner in health - reliable, approachable, and deeply committed to helping people feel their best.

This part of Lakeland, Florida offers a convenient and comfortable environment for senior living. With easy access to physicians such as Lakeland Surgical & Diagnostic and nearby pharmacies like Walgreens, your healthcare needs can be easily met. The area also boasts a variety of restaurants including Nineteen61 and Harry's Seafood Bar & Grille, providing dining options for every taste. For recreation, parks like Adair Park and Lake Parker Park offer scenic outdoor spaces to enjoy. Additionally, proximity to hospitals like Lakeland Regional Health ensures prompt medical attention if needed. Places of worship such as Christ Lutheran Church are available for spiritual fulfillment and community engagement. Overall, this area provides a well-rounded living experience with essential amenities within close reach.

Physicians

• Lakeland Surgical & Diagnostic (0.2 miles)
• Ratnamani Lingamallu (1.2 miles)
• Lakeland Eye Clinic (1.3 miles)
• Dr Marc Guerrier Primary Care (1.5 miles)
• Angel Primary Care Clinic (1.6 miles)
• Ellington John R,MD (1.8 miles)
• Lucia Gilling, MD (1.8 miles)

Cafes

• Black & Brew Coffee House & Bistro (0.2 miles)
• Starbucks (3.6 miles)
• Panera Bread (3.8 miles)

Restaurants

• Nineteen61 (0.2 miles)
• Harry's Seafood Bar & Grille (0.2 miles)
• Texas Cattle Company (0.5 miles)
• Reececliff Restaurant (0.7 miles)
• Fred's Market Lakeland (1.9 miles)
• Chipotle Mexican Grill (2.8 miles)
• IHOP (2.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• Health Mart Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Pharmacy LRMC (1.3 miles)
• Ariana Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• Polk Community Pharmac (2 miles)

Parks

• Adair PARK (1.1 miles)
• Lake Parker Park (2.8 miles)
• Woodlake Park (3.1 miles)

Hospitals

• Lakeland Regional Health (1.1 miles)
• Lakeland Regional Heal (1.3 miles)
• Radiology Department (1.3 miles)
• Lakeland Regional Medical Center (1.3 miles)
• Endoscopy Unit (1.4 miles)
• Polk Starlight Sleep Labs (2.3 miles)
• Central Florida Surgi-Center (2.7 miles)

Places of Worship

• Christ Lutheran Church (2.5 miles)
• South Florida Baptist Association (2.7 miles)
• Victory Church at Lakeside Village (3.2 miles)
• Church Of The Resurrection (3.3 miles)
• Way Community Church (3.3 miles)
• The Rock Community Church (3.8 miles)

Transportation

• Railroad Tracks (3.1 miles)

Theaters

• Cinemark USA (3.7 miles)