HarborChase of Wellington Crossing - ECC

Pros

• The staff at HarborChase of Wellington Crossing are accommodating and treat residents like family.
• The facility is bright, shiny, and beautiful.
• The dining room staff is friendly and knows residents by name.
• The community offers a variety of activities for residents to enjoy.
• The facility has a friendly concierge staff and housekeeping team.
• Family members feel welcomed and appreciated when visiting their loved ones at HarborChase.
• The care partners show kindness and compassion towards residents.
• HarborChase provides a safe environment for seniors.
• The facility offers memory care services that have positively impacted residents' lives.
• Staff members go above and beyond to ensure the happiness and well-being of residents at HarborChase of Wellington Crossing.

Cons

• The care partners don't show up half the time to help with showering, dressing, or going to bed.
• The care partners lack bedside manner and communication skills.
• Activities are inconsistent and often cancelled without communication.
• There is no online availability for families to see the activities schedule.
• There is no way to check meal balances unless contacting the chef.
• The director disparaged residents on Medicaid and treated them poorly.
• The facility withdrew money from accounts without authorization and failed to provide refunds.
• Staff stopped responding to emails and phone calls regarding unauthorized charges.
• Some residents were overcharged and not reimbursed for the excess charges.

Review

HarborChase of Wellington Crossing is a senior living facility conveniently located to one reviewer's home, but unfortunately, did not provide the homey feeling they were hoping for their loved one. While the management was friendly and responsive, the CNAs lacked friendliness and there were concerns about their level of care. Additional services came with an extra cost, yet the care partners often failed to show up to assist with showering, dressing, or bedtime routines. This lack of consistency and communication was particularly challenging for residents with mild dementia who needed personalized care.

Another concern raised by the reviewers was the lack of bedside manner and communication skills among the care partners. It was expected that they would greet residents upon entering their homes and assist them without simply asking if they needed help. The inconsistent activities and poor communication also impacted residents' experiences at HarborChase. Often, activities were canceled without notice or residents were left unaware of where activities would take place within the facility.

On a positive note, meals seemed to be a highlight at HarborChase. The dining room staff knew everyone by name and offered a variety of options for each meal. However, some reviewers mentioned that louder speaking from staff members would be beneficial for residents with hearing difficulties.

The lack of online visibility for families was another concern raised by reviewers. They wished there was an online availability of activity schedules to prompt their loved ones' participation. Additionally, being unable to check meal balances made it hard for families to plan accordingly.

Unfortunately, some reviewers had negative experiences with HarborChase's financial practices. One reviewer claimed unauthorized charges on their account which took months to resolve even after promises of refunds from management.

Despite these mixed reviews, one reviewer expressed gratitude towards HarborChase as their parent found happiness in this community. The accommodating staff and warm hospitality made them feel welcomed during every visit.

Overall, while HarborChase had its positive aspects such as beautiful facilities and friendly dining room staff, there were concerns about the level of care, inconsistency in activities, and poor communication. Families were frustrated with the lack of online visibility and experienced financial issues with unauthorized charges. However, for some residents, HarborChase provided a safe and welcoming environment where they thrived socially and emotionally.

This part of Wellington, Florida offers a variety of amenities that cater to the needs and interests of seniors. With multiple places of worship nearby such as Epiphany Lutheran Church and Life.Church Wellington, residents have access to spiritual fulfillment. There are also several pharmacies in close proximity including CVS Pharmacy and Walgreens, ensuring convenient access to medications and healthcare supplies. Medical specialists like Elite GYN Care and Water's Edge Dermatology are within a short distance for any healthcare needs. Residents can enjoy dining at restaurants like Red Lobster or Chris' Taverna, as well as cafes like Starbucks. Parks such as Wellington Village Park provide opportunities for outdoor recreation, while hospitals like Baptist Health Bethesda Hospital West offer top-notch medical care. The area is also well-connected with transportation options like Boynton Beach Tri-rail Station nearby for easy travel. Overall, this part of Wellington provides a comfortable and convenient living environment for seniors looking to settle down in a vibrant community.

Places of Worship

• Epiphany Lutheran Church (0.7 miles)
• Life.Church Wellington (2.6 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Family Care Rx Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Winn-Dixie (3.1 miles)

Physicians

• Elite GYN Care of the Palm Beaches: Maureen Whelihan, MD, FACOG (1.8 miles)
• Palm Beach Orthopedic Institute (2.3 miles)
• Senzon Neurology (3.1 miles)
• Water's Edge Dermatology (5 miles)
• Water's Edge Dermatology Laser & Surgery Clinic (5 miles)
• Medical Specialists of the Palm Beaches (5.3 miles)
• Florida Allergy & Asthma Assoc (5.3 miles)

Restaurants

• Red Lobster (1.9 miles)
• Burger King (1.9 miles)
• Chris' Taverna (2.3 miles)
• Chick-Fil-A (2.4 miles)
• McDonald's (2.5 miles)
• McDonald's (2.8 miles)
• Mole Cantina Mexicana (3 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (5.5 miles)
• Starbucks (6 miles)

Parks

• Wellington Village Park (3.8 miles)
• Veterans Park (7.3 miles)
• Loxahatchee Groves Park (7.3 miles)

Hospitals

• Jfk Cath Lab (5.4 miles)
• Jfk Transport (5.4 miles)
• Baptist Health Bethesda Hospital West (5.5 miles)

Theaters

• Regal Royal Palm Beach & RPX (6.7 miles)
• Cinemark (7.1 miles)

Transportation

• Atlantic Aviation (7.2 miles)
• Boynton Beach Tri-rail Station (7.3 miles)