Right at Home Palm Beach in Lake Worth, FL

Pros

• Sherry in WPB shows empathy for seniors and prompt follow-through.
• Rose is a super caring caregiver.
• Right at Home West Palm Beach caregivers are professional, compassionate, and kind.
• Nurse Nicole is kind, caring, and professional, going above and beyond to meet needs.
• Kari and Shauna are amazing, shifting schedules to accommodate needs and coordinating logistics while keeping the family updated.
• Kari and Shauna went above and beyond to coordinate moving logistics and ensure a smooth transition.
• The service keeps families informed, and clients are very happy with the care.
• From the initial assessment, the staff demonstrated professionalism, compassion, and kindness.
• Shauna in the home office is a standout team member who supports families effectively.
• The caregivers provide on-time, courteous, and genuinely caring service.

Cons

• They abandoned a 100% service-connected disabled veteran in a car, with the wheelchair in the trunk, after clocking out.
• The supervisor allegedly ordered the aide to clock out, leaving the patient unable to walk or access the home.
• The incident led to an emergency room visit and was never investigated or addressed.
• They lied on Google reviews to protect their image instead of taking action.
• They failed to return calls or follow up for days, offering no accountability.
• A staff member allegedly waited two weeks to perform an initial assessment, bypassing the patient and violating HIPAA.
• Their responses were performative and disingenuous, not genuine concern.
• The agency is described as terrible and dangerous to vulnerable veterans.

Review

Right at Home Palm Beach is best suited for families seeking reliable, compassionate in-home support for an aging loved one who values consistent caregiver routines, clear communication, and a highly involved local leadership team. This is particularly true for seniors who benefit from dementia-friendly engagement, daily living assistance, companionship, and steady care coordination that keeps transitions smooth. Families that live remotely will especially appreciate a franchise with a hands-on owner and a staff culture that emphasizes staying in close touch, sharing updates, and quickly adapting care plans as needs evolve.

There are clear reasons to consider alternatives in certain situations. If the requirement is strictly skilled nursing, complex medical management, or 24/7 intensive medical oversight, a licensed home health agency with registered nurses on every shift may be a better fit. The most cautionary takeaway from the spectrum of reviews is a serious safety incident described by one family, which raises legitimate questions about incident handling, accountability, and HIPAA-related practices. Prospective clients should vet those processes thoroughly, including backup coverage, escalation protocols, and how quickly concerns are resolved. Language needs can also matter; at least one family noted a language barrier with a caregiver, so confirm whether bilingual staff are available if that is important.

The strongest positives - caregiver warmth, reliability, and proactive communication - often offset the drawbacks. Families repeatedly highlight caregivers who arrive on time, stay attuned to a loved one's preferences, and maintain a steady, comforting presence. The owner-led model (Kari) and the responsive office (Shauna, Angie, and others) consistently come through with updates, problem solving, and hands-on support during transitions or hospital visits. This combination of dependable caregivers and open lines of communication creates real peace of mind for family members who cannot be on-site every day and must trust the person at the kitchen table to reflect their loved one's routines and preferences accurately.

That said, the main downside surfaced in a highly detailed, negative account that centers on a preventable emergency and alleged gaps in accountability. While such incidents appear to be outliers relative to the broader positive feedback, they underscore the need for robust safety nets: clear incident reporting, dependable backup staffing, rigorous caregiver supervision, and transparent, timely follow-through on complaints. For families choosing Right at Home Palm Beach, it is prudent to demand concrete assurances around staff coverage, emergency response, and compliance practices before starting service. In practical terms, insist on a named care director, a written contingency plan, and a trial period with documented checkpoints.

Practical steps to proceed can keep risk low and confidence high. Start with a face-to-face meeting with Kari and a couple of potential caregivers to assess chemistry, communication style, and reliability. Ask for a written care plan that outlines daily routines, cognitive or physical therapy activities, medication reminders, and safety checks. Request references from families with similar needs and their contact information, and insist on a transparent pricing card with no hidden fees. Confirm background checks, ongoing training, and whether bilingual staff are available if language matters. Finally, formalize expectations in a care agreement that details escalation paths, on-call coverage, and a clear process for addressing any concerns that arise.

Taken together, the profile that emerges is a serviceable, highly people-centric option for families who prioritize consistency, emotional warmth, and hands-on leadership. Right at Home Palm Beach earns top marks for caregiver quality, communication, and the ability to coordinate transitions with finesse. It is a strong fit for seniors who want to stay at home with dignified, attentive support and for families who need a trusted local partner to manage day-to-day care from afar. The caveat is to enter with a rigorous vetting mindset: demand robust safety, accountability, and back-up plans - and verify that the care team you approve on day one will remain the core team as needs evolve. When aligned on these points, this agency offers a compelling, practical path to maintaining independence and comfort at home.

This area of Lake Worth, Florida, offers convenient access to various amenities and services essential for senior living. With multiple pharmacies within a few miles, including CVS and Walgreens, residents have easy access to their prescription medications. There are also several reputable physicians and medical facilities nearby for any healthcare needs, such as Elite GYN Care and Palm Beach Orthopedic Institute. Additionally, there are restaurants like Red Lobster and Flanigan's Seafood Bar & Grill for dining out options, as well as cafes like Starbucks for a casual coffee break. For recreation, Wellington Village Park is a short drive away for outdoor activities. Overall, this area provides a mix of practical conveniences and leisure options suitable for seniors looking to settle in the Lake Worth area.

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Family Care Rx Pharmacy (2.1 miles)
• Walgreens (2.8 miles)
• Walgreens (3 miles)

Places of Worship

• Epiphany Lutheran Church (0.8 miles)
• Life.Church Wellington (2 miles)

Restaurants

• Burger King (1.1 miles)
• Red Lobster (1.8 miles)
• McDonald's (2.2 miles)
• Mole Cantina Mexicana (2.4 miles)
• McDonald's (2.4 miles)
• Flanigan's Seafood Bar & Grill (2.5 miles)
• Chris' Taverna (2.9 miles)

Physicians

• Elite GYN Care of the Palm Beaches: Maureen Whelihan, MD, FACOG (1.6 miles)
• Palm Beach Orthopedic Institute (1.8 miles)
• Senzon Neurology (2.4 miles)
• Water's Edge Dermatology (4.2 miles)
• Water's Edge Dermatology Laser & Surgery Clinic (4.2 miles)
• Medical Specialists of the Palm Beaches (5.5 miles)
• Midtown Imaging (5.5 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (6.3 miles)
• Starbucks (6.4 miles)
• Starbucks (6.6 miles)

Parks

• Wellington Village Park (3.4 miles)
• Veterans Park (6.5 miles)
• Loxahatchee Groves Park (6.7 miles)

Hospitals

• Jfk Cath Lab (5.5 miles)
• Jfk Transport (5.6 miles)
• Baptist Health Bethesda Hospital West (6.3 miles)

Theaters

• Regal Royal Palm Beach & RPX (5.9 miles)

Transportation

• Atlantic Aviation (6.6 miles)
• Delta Sky Club (7.2 miles)
• Concourse C (7.3 miles)