Overall Review of Mitchell, Artrema & King David
caveat
10 reviews mention this
Repairs are slow or incomplete
Residents describe maintenance that takes too long or never gets resolved.
Several reviews complain that repairs take months or remain unfinished after work orders, including leaks, plumbing issues, and problems with cooling. Others say they waited repeatedly for the office to address maintenance requests, with some describing multiple stretches without the issue being fixed. A few reviews also mention major problems persisting over long periods, like sewage and roof-leak damage, adding frustration to daily living.
caveat
6 reviews mention this
Communication problems and no-shows
Residents report it can be difficult to reach the office.
Multiple reviews describe trouble getting in contact with the office, including unanswered calls and messages, long delays in callbacks, and instances where showings were scheduled but nobody arrived. One review specifically notes the difficulty booking a viewing through an online scheduling system. Even some positive reviews mention that reaching staff can be hard at times, suggesting the issue is not limited to a single situation.
caveat
8 reviews mention this
Deposits and fees feel mishandled
Reviews raise concerns about deposit timing and extra charges.
Several reviews claim the company kept money they expected back, including delays returning deposits and refunds after move-out. Other accounts describe application fees or charges that did not feel justified, such as an app fee tied to a property that was already rented. A few reviews also mention money disputes around security deposits or checks, with frustration focused on delayed resolution and unclear handling.
common
18 reviews mention this
Staff friendliness earns praise
Many reviews highlight kind, professional people and helpful support.
A large number of reviews praise the people they worked with, describing staff as friendly, respectful, and professional. Several reviewers single out specific staff members and say maintenance help was handled quickly when they needed it. Some positive reviews also emphasize fairness and willingness to work with tenants within the limits of rules and legal boundaries.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.