Mitchell, Artrema & King David

Pros

• The staff are described as amazing people and friendly.
• Mr. Shack is described as wonderful and respectful.
• Mrs. Williams is described as the favorite landlord.
• The environment is described as very professional.
• A reviewer states they were very satisfied and that the service was great and very helpful.
• One reviewer says they would miss renting from them, noting the staff are friendly and kind (including Deon).

Cons

• They are unprofessional and unresponsive, often not showing up for viewings or returning calls.
• They are accused of being a scam and of charging tenants for everything.
• They never fix repairs and close work orders without completing them.
• They overbook showings and misrepresent properties.
• They harass tenants and threaten eviction instead of resolving issues.
• They mishandle maintenance, resulting in ongoing leaks and poor living conditions.
• They are hard to contact; their office is frequently empty and messages are left unanswered.
• They mislead tenants by promising move-in readiness and failing to deliver.

Review

A wide range of experiences shape the impression left by Mitchell and Williams Realty and its related brand names. On one end, reviewers describe a family-run operation that can feel warm and accommodating, with individuals like Mrs. Williams, Deon, Shack, and others praised for friendliness, courtesy, and personal attention. On the opposite end, a significant number of renters and would-be renters report unresponsive offices, unreliable showings, slow or nonexistent repairs, and what they view as deceptive or predatory practices. Taken together, the collection presents a conflicted, often frustrating picture that seems to hinge on who you deal with and when you reach out.

Several accounts center on financial and trust concerns. One reviewer recounts a troubling alleged scam: after engaging with a man named Shack and another in a gold van who presented themselves as associated with the agency, the person was shown a home, sent copies of bank account information, and ultimately paid $850. The reviewer claims the money was taken with minimal accountability and expresses fear and distress over the situation, noting the lack of help or recourse. Another renter describes paying a $100 application fee for a property that had already been rented, with no responses to subsequent calls or messages. The recurring thread is a sense of being exploited at a moment of vulnerability, with the reviewer stressing that this was their only chance to move forward and feeling left to struggle without support.

The process of arranging viewings and tours is another frequent flashpoint. Several reviews describe an AI or online booking system that generates a confirmation, only to be met with silence in person. Renters show up to a property and find no one from the office there to conduct the viewing or provide a door code. Calls and messages go unanswered, or are only returned after repeated attempts. In some cases, the company allegedly texts back after someone has already left the scene to ask for feedback on a viewing that never occurred. The pattern of overbooked showings or mismanaged scheduling contributes to a sense of unreliability that frustrates prospective tenants who have rearranged work and travel plans to attend.

Maintenance and repair issues emerge as a dominant concern in many reviews. Tenants describe a long history of slow responses, unaddressed repairs, and even ongoing problems that predate new management. Specific complaints include a leaking upstairs bathroom that drenches the kitchen, a hole in the ceiling, persistent water and plumbing problems, and chronic issues with pests or weatherproofing. Several accounts indicate that major repairs were promised but never completed, sometimes stretching over years, with some reviewers noting that work orders were closed without resolution or that new managers had to involve the owners directly. A recurring sentiment is that the property conditions degrade while residents continue to live with insufficient fixes, sometimes paying out of pocket for problems that should have been handled by management.

Despite the overall tempered mood, there are notable positive voices that highlight supportive individuals within the company. Some reviewers describe the staff as professional, helpful, and approachable, and they single out people like Shack, Mrs. Williams, and Deon for being kind or informative. A few notes even praise the company as a model of professional service and reliable communication. This contrasts with the more common complaints of unresponsiveness and neglect, illustrating a split experience that seems to depend heavily on personal interactions and perhaps internal changes over time.

Legal and eviction-related drama also appears in the mix of reports. A number of reviewers recount tense confrontations with the management, including court actions or notices to move within short timeframes. There are mentions of eviction threats and contentious disputes over late fees or rent payments, with some residents feeling they were treated unfairly or subjected to aggressive collection practices. In several stories, residents describe difficult living conditions - such as broken or withheld utilities - while simultaneously dealing with aggressive pressure to vacate, creating a climate of instability and fear for families with children.

Taken together, the testimonies depict a property-management outfit that elicits strongly divergent reactions. Some tenants and former tenants speak of a caring, responsive operation when the right staff are involved, emphasizing the personal touch of a family-run business. Others recount a pattern of unresponsiveness, inconsistent scheduling, slow repairs, and stressful financial or legal pressures that leave renters feeling cornered and unsupported. The contrast between these experiences suggests that the overall reputation of the company depends significantly on which personnel are on the ground at any given time, as well as how responsive the management is to issues that arise in daily life for tenants and applicants alike. For prospective renters, the message is clear: proceed with caution, verify details, and seek out the most reliable, consistent point of contact within the organization if you decide to engage.

This particular area of Jacksonville, Florida offers convenient access to a variety of essential amenities for seniors looking to reside in the vicinity. With several hospitals located within a few miles, including UF Health Jacksonville Towers and Ascension St Vincent's Riverside, residents can rest assured knowing that quality healthcare services are easily accessible. There are also numerous pharmacies nearby, such as Walgreens and CVS Pharmacy, making it simple to fill prescriptions and manage healthcare needs. In addition, there is a selection of reputable physicians' offices in close proximity, such as Jax Vision Care and Jacksonville Orthopaedic Institute. Places of worship like Allen Chapel Ame Church and Riverside United Church of Christ provide spiritual fulfillment for those seeking religious community engagement. Additionally, cafes like Starbucks and Southern Grounds offer pleasant spots to socialize with neighbors over a cup of coffee, while parks like Riverfront Park provide opportunities for outdoor recreation and relaxation. Overall, this area presents a well-rounded environment that caters to the needs and interests of seniors looking for a comfortable living experience in Jacksonville.

Hospitals

• UF Health of Jacksonville (0.5 miles)
• UF Health Jacksonville Towers (0.6 miles)
• Childrens Medical Services (1.3 miles)
• Ascension St Vincent's Riverside (3.7 miles)
• Baptist Primary Care (5.3 miles)
• Brooks Rehabilitation Hospital (5.6 miles)

Restaurants

• Strings Sports Brewery (0.5 miles)
• Fred Cotten's Landmark BBQ (0.9 miles)
• Uptown Kitchen & Bar (1 miles)
• Bellwether (1.8 miles)
• BurgerFi (2.2 miles)
• St Johns Provision (2.3 miles)
• The Southern Grill (2.5 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (2.6 miles)
• Walgreens (3.6 miles)
• Winn-Dixie (3.8 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.5 miles)
• Walgreens (4.9 miles)

Physicians

• Jax Vision Care (1.7 miles)
• Nemours Children's Clinic (2.8 miles)
• Jacksonville Orthopaedic Institute (2.8 miles)
• Carithers Pediatric Group (3.1 miles)
• Hortencia Espino, MD (3.3 miles)
• Jacksonville Pediatrics (3.5 miles)
• Florida Retina Institute (3.6 miles)

Places of Worship

• Allen Chapel Ame Church (2.1 miles)
• Riverside United Church of Christ (3.7 miles)
• Church of Jesus Christ of Latter Day Saints (5.3 miles)
• West Jacksonville Baptist Church (6 miles)

Cafes

• Starbucks (3.1 miles)
• European Street Cafe (3.2 miles)
• Southern Grounds (3.3 miles)
• European Street Cafe (3.7 miles)
• Casbah Cafe (4.8 miles)
• The Local - San J (5.5 miles)
• Starbucks (5.9 miles)

Parks

• Riverfront Park (3.3 miles)
• Adams Park (4.5 miles)
• Cortez Park (6.3 miles)