Amada Senior Care of Jacksonville, FL

Pros

• Tom Nicholson and Veronika from Amada Senior Care are described as a godsend to families in need of care.
• They helped reinstate a client's mother's long-term care policy and coordinated with the insurer.
• Joanne delivers excellent in-home care and is loved by the client's mother.
• Veronika recommended and helped place the mother in a skilled nursing rehab facility after hospitalization.
• Amada Senior Care is described as a compassionate and professional agency that treats families like their own.
• The management team is top-notch and the staff go the extra mile.
• Amada has provided dependable support and trustworthy service when needed, including around-the-clock care.
• Tom responded quickly to hospital needs and arranged a caregiver to provide relief for the family.
• Amada's caregivers are professional, attentive, and compassionate, making clients feel safe and cared for.
• Sandra helped match a caregiver who treated the grandfather like family.
• The Amada team is focused on providing excellent care and does a great job.
• Stacey Kearley is described as professional, knowledgeable, and awesome.

Cons

• Cathy, the front desk lady, needs to be fired; she is very rude and has a nasty attitude.

Review

Amada Senior Care has proven to be a steady and compassionate ally for families navigating the complexities of elder care in the Jacksonville area. For a daughter living in South Carolina, having a trusted local partner who can assess needs, arrange services, and stay in close touch makes all the difference. In this case, Tom and Veronika stepped in with a calm, professional approach that connected the dots between in-home care, long-term care policies, and the practicalities of arranging ongoing support for a mother who needed extra help at home.

From the very start, Tom and Veronika took charge of the process in a way that relieved a great deal of stress. They met with the mother, filled out the necessary paperwork, and worked hand in hand with the long-term care insurer to get a policy reinstated after she had canceled the plan due to concerns about the 90-day elimination period. Their persistence and familiarity with the nuances of long-term care insurance helped keep the policy in place and ensured that care could be funded going forward, which was a major relief to the family.

A dedicated home health aide, Joanne, began visiting the mother regularly and quickly established a rapport that made an immediate positive impact. The caregiver's reliability and the warmth of the relationship were evident in the way Joanne worked with the mother, and the family noted that Joanne felt almost like a familiar friend rather than a hired aide. This personal connection, combined with the professional oversight from Amada, created a sense of continuity and trust that mattered deeply.

Veronika also identified a suitable skilled nursing rehab facility after a hospital stay, and she remained hands-on throughout the transition. The choice was described as wonderful, and Veronika's availability - especially on Labor Day when she answered the phone multiple times and stayed engaged - demonstrated a level of commitment that went well beyond ordinary expectations. The facility's quality, paired with Veronika's guidance, helped lift the burden during a stressful period.

The staff at Amada, led by Tom and Veronika, were repeatedly described as a "God send." Their ability to explain how home health care works, to recommend and facilitate every step, and to coordinate with other professionals (including someone to install grab bars and handrails in the home) was repeatedly praised. The sense of being supported, informed, and empowered was a common thread throughout the family's accounts, and it underscored how Amada's team acts as a partner rather than just a service provider.

Beyond the initial relief and coordination, Amada's influence extended through a range of moments and challenges. There were times when the family needed 24/7 care or needed to navigate complex care needs for a loved one with dementia, and the company answered with dependable, compassionate support. Countless testimonials highlighted the staff's professionalism, trustworthiness, and willingness to go the extra mile - whether arranging urgent care, facilitating transitions, or simply being available to answer questions late in the day.

The network of care extended to other family experiences as well. One family recalled calling Tom on a Sunday afternoon from the hospital, and within 30 minutes a caregiver was secured to provide much-needed relief for siblings. Amada's involvement solidified into ongoing companionship as their loved one regained strength, underscoring the long-term value of a dependable care partner. Across stories of ongoing support and occasional emergencies alike, the consistent themes were expertise, responsiveness, and a genuine dedication to the family's well-being.

It is worth noting that not every review was without a caveat, reflecting a candid human level of feedback. One former client specifically called out a particular front desk staff member, claiming a harsh and rude attitude. This single negative line stands out in the midst of overwhelmingly positive testimony, a reminder that even in excellent organizations, personal interactions at the edges of service can become points of concern. The broader consensus, however, centers on Tom, Veronika, and the Amada team's compassionate, professional approach and their track record of helping families feel seen, heard, and well cared for.

Overall, Amada Senior Care in Jacksonville emerges as a deeply trusted resource for families seeking thoughtful, comprehensive elder care. The owners and caregivers are repeatedly described as caring, professional, and genuinely focused on the client's needs, with praise directed toward the management team, the scheduling staff, and the direct caregivers who show up with kindness and competence. From navigating long-term care policies to arranging in-home aides, rehab placements, and safe home modifications, this team is consistently positioned as a dependable ally for families facing the challenges of aging, illness, and the journey toward safer, more comfortable living at home.

The area of Jacksonville, Florida, where you are considering for senior living is a vibrant and convenient location with a variety of healthcare providers nearby such as First Coast Allergy and Asthma, Brown Fertility, and Florida Pain Physicians. There are also several pharmacies in close proximity including Walgreens and Walmart Pharmacy. For transportation, Hertz Rent A Car is available for your convenience. In terms of dining options, you have a selection of cafes like Starbucks and Metro Diner to enjoy a meal or a cup of coffee. Nearby restaurants include Chick-Fil-A, Miller's Ale House, and Lemongrass Thai Bistro. If you are looking for places of worship, Shepherd of the Woods Lutheran Church and Holy Family Catholic School are within reach. Additionally, Baptist Medical Center South is located nearby for any medical emergencies. Parks like Losco Regional Park and Dolphin Cove Dog Park offer opportunities for outdoor recreation. Lastly, Cinemark Tinseltown and XD provides entertainment with movie screenings. Overall, this area offers a mix of essential services to support your lifestyle in retirement.

Physicians

• First Coast Allergy and Asthma (1.8 miles)
• Brown Fertility (2.3 miles)
• TruYou Plastic Surgery of Jacksonville (3.2 miles)
• Nemours Jax South Office (3.8 miles)
• Florida Pain Physicians (4.9 miles)
• Southeast Orthopedic Specialists - CenterONE Clinic (4.9 miles)
• Intercoastal Dermatology (5 miles)

Pharmacies

• Winn-Dixie (2.3 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (3.8 miles)
• Walgreens (3.8 miles)
• Walgreens (4.6 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (5 miles)

Transportation

• Hertz Rent A Car (3.2 miles)

Cafes

• Starbucks (3.5 miles)
• Metro Diner (4 miles)
• The Coffee Grinder (4.1 miles)
• Starbucks (4.7 miles)
• Starbucks (6 miles)
• Panera Bread (6.8 miles)
• Starbucks (7 miles)

Restaurants

• Chick-Fil-A (3.5 miles)
• Canopy Road Cafe (3.5 miles)
• Miller's Ale House (3.5 miles)
• Burger King (3.7 miles)
• Lemongrass Thai Bistro (3.9 miles)
• Applebee's (4.2 miles)
• Steak 'n Shake (4.4 miles)

Places of Worship

• Shepherd of the Woods Lutheran Church (3.8 miles)
• Holy Family Catholic School (4.1 miles)
• St John Paul II Catholic Church (5.9 miles)
• St Joseph's Catholic Church (6.6 miles)
• Cody Family Enrichment Center (6.7 miles)

Hospitals

• Baptist Medical Center South (4.4 miles)
• Baptist South hospital (5.9 miles)

Parks

• Losco Regional Park (4.5 miles)
• Losco Park (6.1 miles)
• Dolphin Cove Dog Park (7 miles)
• Huffman Boulevard Park (7.2 miles)

Theaters

• Cinemark Tinseltown and XD (6.1 miles)
• Cinemark Durbin Park And Xd (6.6 miles)