Rosecastle at Deerwood

Pros

• The staff at RoseCastle at Deerwood is very caring and attentive, providing excellent customer service and support to families.
• Dee, the sales director, demonstrates exceptional compassion and customer service, helping families feel calm during difficult times.
• Residents at RoseCastle at Deerwood enjoy a variety of engaging activities, including art, cooking, and exercise clubs.
• Thrive at Deerwood features a beautiful layout with nice dining areas and engaging activities like food presentations for residents.
• As a healthcare professional, one reviewer found the quality of care and cleanliness at Thrive to be impressive, noting that it fosters a sense of community among residents and staff.
• The moderate size of the facility offers a balanced atmosphere for residents while maintaining necessary memory care features.

Cons

• The facility's quality of care declined after being bought out, leading to dissatisfaction with services such as toenail trimming and loss of personal items like a wedding band.
• The transition from Thrive to Rosecastle created confusion among residents and families initially.
• Communication issues arose due to staff turnover during the COVID-19 pandemic, leaving families feeling uninformed about their loved ones' well-being.
• The dining experience was deemed average, with room for improvement in food quality.
• A family member's experience at Thrive resulted in unsatisfactory care, lacking medication management and basic hygiene practices.
• Promises made during the admissions process were not fulfilled, leading to frustration and disillusionment with the facility's operations.
• An open beauty shop that allows public access compromises the security and safety of memory care residents.
• Despite a clean appearance, Thrive failed to prioritize patient care, leading families to feel misled by their initial presentation of services.

Review

The experiences shared in the reviews reflect a range of sentiments regarding memory care facilities, specifically focusing on Thrive at Deerwood and RoseCastle at Deerwood. The stark contrast between the two facilities illustrates the complexities involved in selecting a suitable care environment for loved ones, especially in light of the ongoing challenges posed by the COVID-19 pandemic.

Initially, Thrive had garnered positive feedback for its attractive facility and overall atmosphere. Many reviewers noted that it offered a beautiful and well-designed living space with various amenities including a dining area where chefs provided engaging food presentations, a spa, and recreational activities like shuffleboard. However, as time progressed, significant concerns emerged related to the quality of care provided by Thrive. Multiple family members reported troubling experiences with inadequate attention to residents' needs, particularly surrounding medication management and hygiene practices. Instances were cited where medications were not refilled timely or where residents remained uncomfortable due to unwashed bedding placed nearby but left unused.

In stark contrast to these negative experiences with Thrive following its change in ownership, RoseCastle at Deerwood appeared to emerge as a beacon of hope for families seeking reliable memory care solutions. Reviewers expressed gratitude for the attentive staff who showed genuine concern for both residents and their families. One reviewer notably highlighted their initial contact with Dee, the facility's sales director, whose compassion during a difficult time helped alleviate some emotional burdens. This level of personalized service seemed to resonate widely among visiting families who appreciated how RoseCastle maintained its commitment to quality even amidst staffing challenges brought on by COVID-19.

The communication aspect also stood out as crucially important; while some reviewers reflected on poor communication at Thrive—which led to confusion about care routines—others lauded RoseCastle for ensuring families felt informed about their loved ones’ well-being through consistent updates and straightforward conversations. The problems experienced at Thrive served as cautionary tales: despite its appealing appearance and promises made during tours, many families ultimately found themselves unsatisfied due to lapses in patient care which overshadowed aesthetic qualities.

Another notable point drawn from these reviews is differing views on security within memory care environments. Some expressed concerns regarding new practices introduced by RoseCastle that allowed outsiders into certain parts of the facility—particularly through added public amenities like beauty shops—citing fears it could compromise resident safety and privacy. On the other hand, other reviewers appreciated RoseCastle’s layout which effectively segregated different areas tailored specifically for resident communication and meals—a design perceived positively when considering comfort levels pertinent to memory care needs.

Lastly, price considerations played an essential role in evaluating these options. While some found that RoseCastle's pricing structure was reasonable given what they observed during visits—including clean facilities filled with engaging activities—the lingering question regarding affordability echoed throughout multiple narratives shared by concerned family members contemplating moving their loved ones into specialized care settings.

In conclusion, choosing a memory care facility inevitably involves weighing numerous factors ranging from individual interactions with staff members and physical environments to overall perceptions of safety and dignity afforded within those walls. Although both Thrive at Deerwood and RoseCastle have strengths worth recognizing—especially concerning community engagement or ambiance—the testimonials indicate that true peace of mind comes not merely from appearances but rather from genuine attentiveness toward resident welfare coupled with effective communication strategies among caregivers trained within such complex environments.

This part of Jacksonville, Florida offers a variety of amenities and facilities that cater to senior living. With multiple physicians specializing in different areas such as allergy, orthopedics, dermatology, and pain management located within a few miles, seniors can easily access medical care when needed. Pharmacies like Walgreens and CVS are conveniently located for prescription needs. In terms of leisure activities, there are cafes like Starbucks and restaurants such as The Cheesecake Factory and Chuy's nearby for dining options. For entertainment, Cinemark Tinseltown theater is within a short drive. Parks like Losco Regional Park and Dolphin Cove Dog Park provide opportunities for outdoor recreation. Additionally, Baptist Medical Center South and Baptist South hospital are close by for any emergency medical needs. Overall, this area offers a good balance of medical services, dining options, recreational activities, and healthcare facilities suitable for senior living.

Physicians

• First Coast Allergy and Asthma (0.4 miles)
• Brown Fertility (0.5 miles)
• TruYou Plastic Surgery of Jacksonville (1.3 miles)
• Southeast Orthopedic Specialists - CenterONE Clinic (3.1 miles)
• Florida Pain Physicians (3.8 miles)
• Intercoastal Dermatology (3.9 miles)
• Baymeadows Family Practice (4.5 miles)

Pharmacies

• Winn-Dixie (0.6 miles)
• Walgreens (0.8 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.8 miles)
• Walmart Pharmacy (3.8 miles)
• CVS Pharmacy (4.6 miles)

Cafes

• Metro Diner (2.7 miles)
• The Coffee Grinder (2.8 miles)
• Starbucks (3.2 miles)
• Starbucks (3.7 miles)
• Starbucks (4.1 miles)
• Starbucks (5.7 miles)

Places of Worship

• Holy Family Catholic School (2.8 miles)
• Shepherd of the Woods Lutheran Church (4.7 miles)
• Cody Family Enrichment Center (6.7 miles)
• St Joseph's Catholic Church (6.7 miles)

Restaurants

• Coopers Hawk Jacksonvi (2.9 miles)
• BJ's Restaurant & Brewhouse (3 miles)
• Chipotle Mexican Grill (3.1 miles)
• Domu Jax (3.1 miles)
• Maggiano's (3.1 miles)
• The Cheesecake Factory (3.1 miles)
• Chuy's (3.1 miles)

Transportation

• Hertz Rent A Car (3.8 miles)

Theaters

• Cinemark Tinseltown and XD (4.3 miles)

Parks

• Losco Regional Park (4.4 miles)
• Huffman Boulevard Park (5.5 miles)
• Losco Park (5.8 miles)
• Sutton Lakes Playground (7 miles)
• Dolphin Cove Dog Park (7.2 miles)

Hospitals

• Baptist Medical Center South (5.6 miles)
• Baptist South hospital (6.3 miles)