Right at Home of Greater Jacksonville and St. Augustine - Jacksonville, FL in Jacksonville, FL

Pros

• Janice Jones is described as compassionate, helpful, and polite, delivering a wonderful caregiving experience.
• Veronica Flowers is praised for caring deeply, providing written feedback, and sharing her phone number to discuss her client's progress.
• Sam Azuka is kind, gentle, patient, and treated like family, giving the family peace of mind.
• Right at Home is described as loving, compassionate, and reliably there when needed.
• The Right at Home team is noted for amazing work ethic, professionalism, and heartfelt care.
• Hortense (Maria) is patient, friendly, and pleasant, earning the trust of clients.
• Anold Delmond is described as a phenomenal caregiver and a blessing.
• Sherrie Sears is fantastic, providing high-quality service and genuine care.
• Barbara Daye is a great addition - prompt, caring, professional, and reliable.
• Dymond is praised for excellent, knowledgeable, competent, and compassionate care.
• Kathleen Rivera delivers WOW service, going above and beyond.
• Jeneka Tirado is loving, caring, and a valued member of the caregiving team.
• Isabelle is professional, accessible, and helpful, with excellent management support.
• Kayla Short is a fantastic CNA who has become a dependable regular caregiver.
• Geyonni Givins is wonderful, sweet, patient, and a beloved part of the family.

Cons

• There were initial hiccups.
• There have been a few rough points.

Review

Best suited for families seeking dependable, at-home support that preserves independence, Right at Home of Greater Jacksonville and St. Augustine is a standout choice in Jacksonville. It excels for seniors who want to stay in their own homes while receiving help with daily activities, transportation, meals, and medication reminders, as well as for clients recovering from surgery or coping with chronic conditions such as dementia, Parkinson's, or ALS. The hallmark is caregiver stability and a culture of genuine care that feels more like family than a service. A proactive office and owner involvement help families navigate scheduling, preferences, and care plans, turning what is often a stressful transition into a manageable, reassuring process.

Those who may want to consider alternatives include households needing round-the-clock, 24/7 medical supervision or a licensed skilled-nursing environment. While Right at Home provides robust in-home support with highly capable CNAs and EMT-level preparation, it is not a substitute for continuous, on-site medical nursing or a structured memory care campus. Price sensitivity can also push some families toward different options. For families already facing complex medical regimens, or those seeking a campus-based setting with built-in social programming and 24-hour nursing, facility-based care may be a better fit.

Key strengths offset the main drawbacks through a well-honed caregiver-matching process, transparent communication, and frontline accountability. Reviews consistently highlight compassionate, attentive caregivers who anticipate needs, whether it's housekeeping, meal prep, transportation, or gentle reminders for medications. The ability to match caregivers to a loved one's personality and routines reduces friction and enhances trust. The client portal, regular updates, and direct access to the owner/operators create a reliability net that calms anxious families, especially scattered ones watching care from afar. When hiccups occur - common in any home-care arrangement - quick remediation preserves confidence and continuity of care.

Another edge is the depth of personal connection that emerges over time. Many caregivers earn long-standing assignments, and families repeatedly note that caregivers become part of the family. The reviews celebrate staff who go beyond the call of duty, handle tasks with tact, and maintain high professional standards while offering warmth and companionship. This blend of competence and humanity is reinforced by clear, timely communication from the office and by caregivers who coordinate with family members, healthcare providers, and pharmacy staff to tweak care as needs evolve. Such responsiveness is a decisive differentiator in keeping seniors safe and comfortable at home.

For families weighing this option, the practical decision hinges on the expected care load and preferred living arrangement. Start with a focused care assessment, confirm caregiver matching preferences, and insist on a trial period with a named caregiver if possible. Ask about backup staffing, scheduling coverage, and how changes in meds or routines are communicated. Leverage the care portal to monitor who is in the home and what tasks are completed, then verify continuity when caregivers rotate. In short, this agency rewards figure-outable planning and clear expectations with consistently high-quality caregiving.

Overall, Right at Home stands out as a practical, experienced choice for in-home elder care in Jacksonville. It serves families prioritizing continuity, dignity, and hands-on support, delivering care that feels personal and reliable. The primary caveats are the inherent limits of home-based care versus a professional residence and the occasional scheduling or caregiver-matching hiccup that is typically resolved quickly. For those seeking an oasis of compassionate, capable help to keep a loved one safe at home, this is a top-tier option in the Jacksonville metro. When the goal is aging in place with attentive, respectful assistance, engagement with Right at Home is strongly recommended.

This part of Jacksonville, Florida offers a variety of medical services, pharmacies, transportation options, cafes, restaurants, places of worship, hospitals, parks, and theaters within close proximity. With several physicians specializing in allergies, asthma, fertility, plastic surgery, pain management, orthopedics, and dermatology nearby, residents have easy access to healthcare. Additionally, there are multiple pharmacies for convenience in obtaining medications. The area also provides a selection of dining options ranging from fast food to sit-down restaurants. Places of worship and hospitals are easily accessible for spiritual needs and medical emergencies. Parks offer opportunities for outdoor recreation and relaxation. For entertainment, there are theaters nearby to catch the latest movies. Overall, this part of Jacksonville provides a convenient and diverse range of amenities that may be appealing for those considering senior living in the area.

Physicians

• First Coast Allergy and Asthma (1.8 miles)
• Brown Fertility (2.3 miles)
• TruYou Plastic Surgery of Jacksonville (3.2 miles)
• Nemours Jax South Office (3.8 miles)
• Florida Pain Physicians (4.9 miles)
• Southeast Orthopedic Specialists - CenterONE Clinic (4.9 miles)
• Intercoastal Dermatology (5 miles)

Pharmacies

• Winn-Dixie (2.3 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (3.8 miles)
• Walgreens (3.8 miles)
• Walgreens (4.6 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (5 miles)

Transportation

• Hertz Rent A Car (3.2 miles)

Cafes

• Starbucks (3.5 miles)
• Metro Diner (4 miles)
• The Coffee Grinder (4.1 miles)
• Starbucks (4.7 miles)
• Starbucks (6 miles)
• Panera Bread (6.8 miles)
• Starbucks (7 miles)

Restaurants

• Chick-Fil-A (3.5 miles)
• Canopy Road Cafe (3.5 miles)
• Miller's Ale House (3.5 miles)
• Burger King (3.7 miles)
• Lemongrass Thai Bistro (3.9 miles)
• Applebee's (4.2 miles)
• Steak 'n Shake (4.4 miles)

Places of Worship

• Shepherd of the Woods Lutheran Church (3.8 miles)
• Holy Family Catholic School (4.1 miles)
• St John Paul II Catholic Church (5.9 miles)
• St Joseph's Catholic Church (6.6 miles)
• Cody Family Enrichment Center (6.7 miles)

Hospitals

• Baptist Medical Center South (4.4 miles)
• Baptist South hospital (5.9 miles)

Parks

• Losco Regional Park (4.5 miles)
• Losco Park (6.1 miles)
• Dolphin Cove Dog Park (7 miles)
• Huffman Boulevard Park (7.2 miles)

Theaters

• Cinemark Tinseltown and XD (6.1 miles)
• Cinemark Durbin Park And Xd (6.6 miles)