Right at Home of Greater Jacksonville and St. Augustine - Jacksonville, FL in Jacksonville, FL

Pros

• The staff are described as friendly and welcoming, greeting clients with smiles.
• Caregivers are compassionate, patient, and thorough, often treated like family.
• The office team is supportive, professional, and easy to communicate with.
• Right at Home consistently goes above and beyond to meet needs and adapt to changes.
• Caregivers are on time, well trained, and highly dependable.
• The service provides families with peace of mind and enables aging in place with dignity.
• Management and owners are praised for being responsive and genuinely caring.
• Clients report feeling safe, respected, and well cared for.
• The care team builds strong relationships and treats clients with kindness.
• The portal and communication tools are valued for transparency and updates.

Cons

• One reviewer describes a terrible experience from the start, citing inconsistent care and weekly caregiver turnover.
• Another reviewer says they were charged far above the base minimum after being told a lower price.
• A reviewer states that after raising concerns, no one called them and the grandmother’s account was deactivated without notice.
• A reviewer explicitly states they would not recommend Right at Home.

Review

Right at Home of Greater Jacksonville and St. Augustine is best suited for families seeking highly personal, in-home senior care that truly feels like a partnership. This community excels for loved ones who are aging in place, dealing with dementia or Parkinson’s, or recovering from surgery, and who need dependable daily support, meaningful companionship, and help with everyday tasks. The model works best when continuity matters: caregivers who become familiar faces, a flexible schedule that adapts as needs shift, and a communication culture that keeps families in the loop. For households that value dignity, respect, and a home-based approach that treats the home as an extension of family life, this provider consistently delivers a level of reliability and warmth that can be hard to find elsewhere.

Those weighing alternatives should consider facility-based options if constant 24/7 clinical oversight or a highly structured daily routine are non-negotiable. A number of reviews flag turnover and scheduling gaps, and a few mention billing questions that can complicate planning when needs change quickly. For tight budgets, ongoing hourly costs can add up, and minimums or added services may push total expenditures higher than anticipated. For loved ones who resist in-home care or require intensive medical management, a nursing facility or memory-care community may ultimately offer greater oversight and predictability.

On the positive side, Right at Home earns consistently strong marks for caregiver quality and office support. Caregivers are described as patient, compassionate, and professional, often going beyond basic tasks to provide companionship, light housekeeping, meal preparation, and daily mood attention. Families report caregivers who feel like family members themselves, delivering steady, thoughtful presence that eases the burden on families. The office team’s accessibility and willingness to adjust schedules when needs shift stands out as a practical strength. Supervisors and owners are frequently noted as engaged and responsive, guiding care plans, coordinating changes, and helping families find suitable matches. The overall package, reliable scheduling, clear communication, and a respectful, caring tone, creates a foundation for genuine peace of mind.

Yet no service is flawless, and a few clients report rough patches that warrant attention. Early turnover or mismatches in caregiver assignments can leave families momentarily scrambling for replacements and raise questions about billing and minimum hours. There have been rare cases of deactivations without notice, underscoring the need for transparent, proactive communication and a clear plan when changes occur. The strongest responses come from families who trusted the matching process, stayed patient through onboarding, and leaned on the office team to adjust expectations as care needs evolved. While these concerns exist, they are not the typical experience, and most families describe a calmer, more manageable home environment thanks to the agency’s efforts.

When the positives are weighed against the negatives, the favorable elements tend to dominate for most families. The standout advantages include dependable, warm, and capable caregivers; the ability to tailor schedules to the actual rhythm of a client’s day; and robust communication tools that keep non-resident family members informed. Leadership matters in this setting: active involvement from supervisors and the owner signals accountability and a genuine commitment to quality. Long-standing caregiver relationships are common, with professionals staying with clients for extended periods, which in turn builds trust and reduces anxiety for families. These factors translate into fewer urgent crises, smoother hospital-to-home transitions, and a clearer path to aging in place with dignity.

Bottom line is clear: Right at Home is a practical, dependable choice for Jacksonville-area families who want compassionate, capable in-home care anchored by a relationship-driven approach. It shines for dementia, Parkinson’s, post-acute recovery, and late-in-life needs where a trusted caregiver becomes a true extension of the family. Alternatives should be on the radar if 24/7 medical supervision or guaranteed coverage is essential, or if strict price certainty is a priority due to budget constraints. To maximize success, engage early in caregiver matching, request an introduction to the care coordinator, and review a live demonstration of the care portal to understand who is with the client, what care is provided, and how daily details are recorded. When peace of mind and a warm, personalized daily experience are the priorities, Right at Home delivers a dependable, respectful partnership.

This part of Jacksonville, Florida offers a variety of medical services, pharmacies, transportation options, cafes, restaurants, places of worship, hospitals, parks, and theaters within close proximity. With several physicians specializing in allergies, asthma, fertility, plastic surgery, pain management, orthopedics, and dermatology nearby, residents have easy access to healthcare. Additionally, there are multiple pharmacies for convenience in obtaining medications. The area also provides a selection of dining options ranging from fast food to sit-down restaurants. Places of worship and hospitals are easily accessible for spiritual needs and medical emergencies. Parks offer opportunities for outdoor recreation and relaxation. For entertainment, there are theaters nearby to catch the latest movies. Overall, this part of Jacksonville provides a convenient and diverse range of amenities that may be appealing for those considering senior living in the area.

Physicians

• First Coast Allergy and Asthma (1.8 miles)
• Brown Fertility (2.3 miles)
• TruYou Plastic Surgery of Jacksonville (3.2 miles)
• Nemours Jax South Office (3.8 miles)
• Florida Pain Physicians (4.9 miles)
• Southeast Orthopedic Specialists - CenterONE Clinic (4.9 miles)
• Intercoastal Dermatology (5 miles)

Pharmacies

• Winn-Dixie (2.3 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (3.8 miles)
• Walgreens (3.8 miles)
• Walgreens (4.6 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (5 miles)

Transportation

• Hertz Rent A Car (3.2 miles)

Cafes

• Starbucks (3.5 miles)
• Metro Diner (4 miles)
• The Coffee Grinder (4.1 miles)
• Starbucks (4.7 miles)
• Starbucks (6 miles)
• Panera Bread (6.8 miles)
• Starbucks (7 miles)

Restaurants

• Chick-Fil-A (3.5 miles)
• Canopy Road Cafe (3.5 miles)
• Miller's Ale House (3.5 miles)
• Burger King (3.7 miles)
• Lemongrass Thai Bistro (3.9 miles)
• Applebee's (4.2 miles)
• Steak 'n Shake (4.4 miles)

Places of Worship

• Shepherd of the Woods Lutheran Church (3.8 miles)
• Holy Family Catholic School (4.1 miles)
• St John Paul II Catholic Church (5.9 miles)
• St Joseph's Catholic Church (6.6 miles)
• Cody Family Enrichment Center (6.7 miles)

Hospitals

• Baptist Medical Center South (4.4 miles)
• Baptist South hospital (5.9 miles)

Parks

• Losco Regional Park (4.5 miles)
• Losco Park (6.1 miles)
• Dolphin Cove Dog Park (7 miles)
• Huffman Boulevard Park (7.2 miles)

Theaters

• Cinemark Tinseltown and XD (6.1 miles)
• Cinemark Durbin Park And Xd (6.6 miles)