12414 South West 252 Terrace, Homestead, FL 33032
For more information about senior living options: (844) 490-3973
The doctor is very sweet and very professional. Dr Lopez Luciano is the best. She truly cares for each one of her patients and makes you feel like family. Dr Lopez Luciano has been my Md for over 20 years. She is so caring, compassionate, clinical and treats every aspect of your being. She listens and takes the time with you. The staff are so polite & helpful. Excellent doctor who listens to her patients concerns. The Doctor is very kind, professional and caring.
They were charged an extra copay for asking about a current concern during a routine preventive visit. The billing manager blamed the insurer, but coding is controlled by the office, leading to confusion and mischarges. A spouse was charged the same copay without raising a concern; later called a system error with no apology. The practice imposes a $30 no-show/cancellation fee, which feels unnecessary and nickel-and-diming. Staff behavior, particularly Ashley, was rude, making them not want to return. Extremely long wait times with only brief doctor visits gave the impression of billing-focused care. The patient felt undervalued and treated more as a billing opportunity than a person. Some charges for annual checkups were unclear or inconsistent with the expectation of a free preventive visit.What started as a routine annual physical quickly turned into a troubling mix of supportive care and confusing, charge-heavy billing practices. The patient experience described here centers on a careful, courteous doctor who listened and offered guidance, followed by a billing environment that felt, to many, more focused on maximizing charges than on clear, transparent communication about costs. The core disappointment isn't the medical advice given during the visit; it's the way billing contingencies were handled around that advice, especially when discussing common, preventive health concerns in the course of a standard checkup.
A recurring theme is the belief that the practice treats discussion of current concerns as something billable rather than as a normal part of preventive care. The patient reports that mentioning hemorrhoids - an issue that was discussed briefly for pain management and potential specialist referral - led to an extra copay. The billing manager reportedly framed this as a rule: any question about a current symptom or concern could trigger an additional copay, regardless of how minor the topic. In practice, this meant broader subjects like back pain, heartburn, or a skin rash could, in their view, generate separate charges. The patient describes situations where even a spouse ended up with the same charge for a visit in which no such concern was raised, which added to the sense that costs were being extracted rather than explained. The impression left is that the office codes visits in a way that can surprise patients with unexpected balances, sometimes before any care is delivered.
The frustration extended beyond the billing explanations to how costs were actually communicated and processed. When the patient raised questions about why these charges appeared, the billing manager shifted responsibility toward insurers, but the patient contends that the issue is internal billing practices, not payer-designated coding. There are vivid examples of charges appearing with little or no advance notice, paid upfront, and without a straightforward explanation of what was being charged and why. In one case a "system error" was admitted as the cause of a charge to a spouse, but no apology or clear corrective action was offered in the moment. This combination of unclear rationale, inconsistent application of charges, and the impression of a system-wide focus on revenue over patient understanding contributed to a sense of distrust and financial stress during what should have been an uncomplicated visit.
Alongside these concerns, there were additional financial policies that further contributed to the negative experience. A $30 fee for not keeping an appointment, described as a cancellation/no-show fee, was perceived as unnecessary and disproportionate, especially when compared with experiences at other practices. The way the office handled balance collection - sometimes presenting a co-pay amount without a clear explanation and asking patients to pay before the visit - left some patients feeling rushed and confused about their responsibilities. The staff interactions around these charges varied: one patient described an encounter where a staff member seemed more focused on payment than on care during an anxious moment; another piece of feedback highlighted that some staff, like a particular employee named Ashley, came across as rude and unsympathetic, coloring the overall perception of the practice for the worse. These experiences contrasted with other reviews that praised specific staff members for being polite, helpful, and professional, underscoring a split impression of the practice's front-end operation.
Despite the billing turmoil, the medical side of the practice garnered both praise and critique. Several reviewers spoke highly of the doctors themselves, noting that the clinicians were caring, patient, and attentive. In particular, one physician - Dr. Lopez Luciano - received repeated accolades for listening, honesty, and going the extra mile for patients, including those traveling long distances to continue care. Another provider, Dr. Lara, was described as excellent, with many patients expressing gratitude for the doctor's competence. This juxtaposition - exceptional clinical care paired with problematic administrative processes - left some patients feeling torn: they valued the medical expertise but dreaded the administrative friction and its financial implications. The experience of wait times and appointment length also varied widely: some patients endured hours-long waits or felt the visits were brief, while others appreciated the thoroughness of the physician despite the time constraints.
The emotional impact of the experience also stood out. One patient recounted an anxiety/panic episode during which staff responsiveness and empathy were notably lacking, intensifying feelings of being treated as a revenue source rather than a person seeking help. This moment underscored a broader concern: when patients are in distress or vulnerable, the way the office handles communication about costs and scheduling can profoundly affect their sense of safety and trust in the practice. In contrast, many other testimonials highlighted positive, long-standing relationships with the physicians, suggesting that the care and compassion from the doctors themselves are real strengths of the clinic - even when administrative interactions fall short.
Overall, the narrative reveals a complicated portrait: skilled, compassionate doctors who offer meaningful medical care, paired with a billing and scheduling environment that often leaves patients feeling surprised, pressured, and undervalued. The disconnect between care and administration appears to be the most damaging aspect, with patients expressing a desire for clearer upfront explanations of costs, more transparent billing practices, and better staff training in empathy and professionalism. Some patients chose to forgive or overlook the billing issues because of the doctors' virtues, while others decided not to return due to repeated negative experiences with the front desk and billing processes. For those considering a visit, the takeaways are clear: expect excellent clinical care from the physicians, but proceed with caution about billing practices and the potential for unexpected charges, cancellations, and communication gaps.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Blanca Azuzena Home Care is an assisted living community located in Homestead, FL. We offer a variety of care services including board and care home options and respite care.
Our community provides a range of amenities to ensure the comfort and convenience of our residents. We have a spacious dining room where meals are served, fully furnished rooms for our residents, and a beautiful garden where they can relax and enjoy the outdoors. Housekeeping services are provided to maintain a clean and tidy environment for our residents.
We also offer move-in coordination assistance to make the transition into our community as smooth as possible. Our residents have access to outdoor spaces for recreational activities and can stay connected with their loved ones through telephone and Wi-Fi/high-speed internet services.
At Blanca Azuzena Home Care, we prioritize the well-being of our residents by providing assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive comprehensive care. Our staff is trained in diabetes diet management and can accommodate special dietary restrictions.
Meal preparation and service are provided on-site, ensuring that our residents receive nutritious meals tailored to their specific needs. Medication management services are available to ensure medication schedules are adhered to.
We understand the importance of transportation for medical appointments, which is why we offer transportation arrangement services for medical purposes as well as transportation to doctors' appointments.
Our community promotes an active lifestyle by offering scheduled daily activities for our residents to participate in. Additionally, there are several cafes, parks, pharmacies, restaurants, places of worship nearby providing convenient access to amenities outside of our community.
At Blanca Azuzena Home Care in Homestead, FL, we strive to provide personalized care in a comfortable and supportive environment for all our residents.
Blanca Azuzena Home Care is located at 12414 South West 252 Terrace, Homestead, FL 33032 in Miami-Dade County, Florida
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