Overall Review of St Anne's Residence
differentiator
4 reviews mention this
Hospice care gets specific praise
Hospice and dementia stays are described as safe and well cared for.
Several reviews specifically mention the hospice side of care, describing attentive, professional staff and comfort-focused treatment. One reviewer also describes dementia care in hospice as reassuring and safe during repeated short stays. Across these accounts, families say the staff helped their loved ones feel comfortable while staff kept them monitored and supported. Reviews also tie this care to a clean environment and compassionate interactions.
common
9 reviews mention this
Cleanliness and upkeep stand out
Residents’ families frequently point to cleanliness as a key strength.
Many reviewers describe the facility as clean, spotless, and well maintained, sometimes noting that rooms look impeccable and the building smells fresh. Others describe overall cleanliness and good upkeep during rehab or hospice. A smaller number of reviews also call out cleanliness problems, including strong negative claims about dirt and odors. Taken together, cleanliness is one of the most discussed strengths, but it is not consistently experienced across every review.
common
24 reviews mention this
Staff compassion shows up often
Many families describe the staff as loving, compassionate, and respectful.
A large share of positive reviews emphasize kind, attentive caregiving and staff who treat residents with respect and patience. Multiple reviewers mention nurses, CNAs, therapists, social workers, and other support staff by role, saying they were responsive and supportive to families. Some reviews also mention specific points like being reassured as a family member or feeling their loved one was treated with dignity. While there are also clearly negative staff experiences in other reviews, warm staff interactions are a dominant thread overall.
caveat
10 reviews mention this
Communication and medication timing concerns
Some reviews raise concerns about call response, updates, and medication follow-through.
Several reviewers describe situations where staff did not respond promptly to calls or provide timely help, including pain and assistance requests. There are also multiple accounts involving delays or refusals around medications, including pain medication requests and medications not given as expected. A number of reviews mention difficulty getting updates or answers about care, with some describing poor communication and unreturned requests. In addition, there are complaints that language barriers affected the ability to communicate basic information.
caveat
6 reviews mention this
Food quality is mixed
Food quality is frequently mentioned, but opinions vary widely.
Some reviewers say the food was good, varied, or healthy during rehab or hospice, and a few mention appreciation for meal service. Others directly criticize meals as bland or inadequate, and at least one review says patients were not being fed as expected. Several reviews land in the middle, describing the food as merely okay or noting it could be improved. Overall, dining comes up often enough that families seem to notice it day to day.
common
6 reviews mention this
Rehab and therapy receive clear support
Physical therapy and rehab support are described as a major reason to recommend.
Multiple reviews talk about rehabilitation experiences that included dedicated therapy teams and encouragement during recovery. Some reviewers describe improvements in mobility or functional confidence, and others credit therapy staff with helping them work through exercises. In the same reviews, families also mention care coordination for discharge or continued recovery support after hospitalization. The rehab focus shows up alongside both praise and the broader mixed feedback on day-to-day care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
60 resident community capacity
Studio apartments
Assisted Living
Memory Care
Skilled Nursing Facility
Air-conditioning
Beautician on-site
Cable or satellite TV
Computer center
Dining room
Fitness room
Full kitchen
Fully furnished
Gaming room
Garden
Housekeeping services
Laundry
Move-in coordination
Outdoor space
Private bathrooms
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Miami International (15 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice care
Medication management
Physical therapy
Special dietary restrictions
Arts and crafts
Concierge services
Games
Live musical performances
Planned day trips
Religious services
English
Excellent access to nearby amenities.
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