Lincoln Manor

Pros

• The residents were treated with kindness and friendliness.
• The staff encouraged open communication, allowing family members to ask questions about placements.
• There was a supportive atmosphere that fostered positive interactions between staff and residents.

Cons

• The receptionist was extremely rude and hung up on the caller multiple times.
• The caller was unable to get connected to the admin for assistance.
• The office failed to provide important mail, leading to medical bills being sent to collections.
• There was a lack of support for a family member in another state trying to resolve an issue.

Review

The reviews presented reflect a stark contrast in experiences related to a healthcare facility, revealing both significant frustrations and some positive interactions. The negative feedback prominently highlights a deeply concerning lack of professionalism and accountability from the administrative staff, particularly during critical communications regarding medical transportation and billing issues. In this case, a family member was trying to resolve urgent matters while located out of state, which understandably heightened their sense of urgency.

The reviewer describes an encounter with a receptionist who was not only unhelpful but extraordinarily rude. Instead of receiving assistance or being directed to someone who could address their concerns—specifically the administrator—the reception staff allegedly hung up multiple times when asked for help. This behavior is alarming for any service-oriented organization, particularly within the healthcare sector where empathy and support are crucial.

Compounding the frustration were significant issues regarding communication and mail handling. The reviewer indicates that important medical bills had been sent directly to collections due to the facility’s failure to provide timely information about mail meant for their family member. This suggests systemic issues within the facility's communication practices that can lead to severe repercussions for patients and their families, such as damaging credit scores and increased financial stress during already challenging times.

On the other hand, amidst these distressing accounts of administrative shortcomings, there shines a positive note concerning interactions with residents of the facility. The reviewer notes that residents appeared well-treated with kindness and friendliness during their visit. They felt encouraged to engage in conversations with them about various topics related to care placement, indicating a supportive environment among residents themselves—even if it contrasts sharply with the experience at the front desk.

This duality in experiences underscores an important aspect of care facilities: while institutional processes can severely impact families’ perceptions and satisfaction levels with services provided, personal interactions often paint a different picture altogether. It’s essential that organizations not only uphold compassion at every point of contact—from administrative staff through caregiving roles—but also ensure robust systems are implemented so that critical tasks such as mail handling are executed efficiently.

In conclusion, this collection of reviews serves as both constructive criticism and affirmation of certain values in resident care environments. While it highlights profound deficiencies needing urgent attention—especially around administrative conduct—it simultaneously recognizes commendable forms of treatment among residents themselves. For management teams within such facilities, this feedback provides clear pathways toward improvement: prioritizing training for front-line staff in customer service skills may alleviate frustrations experienced by families like the one described while safeguarding against procedural mishaps that jeopardize patient well-being; thus fostering an overall atmosphere where kindness prevails not only amongst residents but throughout all levels of interaction within the facility.

This part of Hollywood, Florida offers a convenient location with a variety of amenities nearby. With multiple pharmacies, hospitals, restaurants, cafes, and parks within a few miles, residents have easy access to essential services and recreational opportunities. The area also boasts reliable transportation options with proximity to major airlines and terminals. For entertainment, there is an AMC theater just a short drive away. Overall, this neighborhood provides a well-rounded environment for seniors looking to live in a bustling yet accessible community in Hollywood.

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Winn-Dixie (2.4 miles)

Parks

• Poinciana Park (1.3 miles)
• Topeekeegee Yugnee Park (2.2 miles)
• Harry Berry Park (2.3 miles)
• South City Beach Park (3.1 miles)
• Founders Park (4.6 miles)
• Scott Park (7.4 miles)
• Fort Lauderdale Beach Park (7.5 miles)

Restaurants

• Tarks Of Dania Beach (1.3 miles)
• Lime Fresh Mexican Grill (2.4 miles)
• Wendy's (3.3 miles)
• Subway (3.4 miles)
• La Familia Tacos & Tequila (3.9 miles)
• Serafina Miami (4.1 miles)
• Marky S Hard Rock (4.5 miles)

Physicians

• Stark Vision Hollywood Oakwood Plaza (1.6 miles)
• Comprehensive Health & Wellness Center, P.A. (2.3 miles)

Hospitals

• Joe DiMaggio Children's Hospital (1.8 miles)
• Memorial Hospital Pembroke (6 miles)

Cafes

• Starbucks (2.2 miles)
• Rosetta Bakery (4.1 miles)
• Starbucks (6 miles)
• Starbucks (7.7 miles)

Transportation

• Concourse G (3.6 miles)
• TSA Security Checkpoint (3.6 miles)
• Spirit Airlines (3.7 miles)
• Terminal 4 (3.7 miles)
• Concourse F (3.7 miles)
• JetBlue Airways Terminal (3.7 miles)
• JetBlue Check-in (3.7 miles)

Theaters

• AMC Aventura 24 (4.3 miles)