Facility Home Health Care Inc

Pros

• The people at Memorial Home Healthcare are fantastic and highly qualified.
• Memorial Home Healthcare consistently sends extremely qualified staff to care for patients.
• Jennifer Dimassi provided exceptional in-home physical therapy and contributed to a quick recovery.
• The SLP at Memorial Home Health is awesome.
• The cardiologist and surgeon are excellent, highly qualified, and compassionate.
• Jonathon Diaz is the best physical therapist for home PT after surgery.
• Customer service at Memorial Home Health is outstanding.

Cons

• Memorial Home Health is described as uncaring and reckless with loved ones.
• A nurse allegedly did not insert a catheter properly and inflated the balloon, causing bleeding and urinary retention until the urologist corrected it.
• The staff are criticized for being rude or unprofessional, with nurses on personal phone calls and one staying 27 minutes in a car.
• The company is accused of prioritizing insurance payments over patient care and providing poor customer service.
• Scheduling and communication are repeatedly described as inefficient, with incorrect appointment times and long phone wait times.
• Charting and documentation are said to be incomplete or nonsensical, and supervision is inconsistent.
• Language barriers and overall lack of professionalism among some nurses are noted.

Review

Memorial Home Health evokes a wide range of impressions from families who rely on it, with stories that swing from life-saving competence to alarming lapses in care and communication. Across the many accounts, the common thread is a sense of inconsistency: some staff are praised as compassionate and highly skilled, while others are described as rushed, poorly prepared, or indifferent to the patient's needs. The result, for many families, is a rollercoaster experience that leaves them questioning who is showing up for care and what will happen next.

One family recounts a frightening medical error that occurred during a routine procedure. A nurse replaced a catheter but did not insert it far enough before inflating the balloon, which caused the device to press against the patient's prostate. The outcome included blood in the catheter and significant confusion about what was normal in this situation. The family had to seek urgent help from a urologist, who confirmed ongoing bleeding and post-procedure retention until the issue was corrected. The episode left them with a strong impression that patient safety protocols were not followed and that urgent, expert intervention was required to prevent a more serious outcome.

In another vein of experience, several accounts describe troubling interactions during home visits. A first nurse reportedly spent only two minutes in the home and then left the patient's family to manage on their own, including taking a blood pressure. When a complaint was raised, a second nurse arrived who appeared more occupied with personal phone calls than with the patient's care. This nurse allegedly displayed unprofessional behavior, even placing a hand in the family's face when asked to step outside to take a call, and then lingered in a car in the yard for 27 minutes during a delay in service. The family documented these events with in-home and external cameras, which seemed to bolster their belief that the visits were not conducted in a timely or appropriate manner. The situation deteriorated further when a staff member named Claudia dismissed the patient's need for care by suggesting that if the patient is not mentally capable, the care is "useless" - an allegation tied to the patient's dementia. After months with little to no contact, the family said the agency ceased arranging visits, prompting frustration and a sense of abandonment.

Several reviews suggest a broader pattern of frustration with communication and accountability. Some reviewers complain that the company appears more focused on administrative metrics and insurance payments than on patient welfare. They reference GPS trackers as if to imply that tracking was the priority, not patient visits, and they describe a culture where patients felt neglected or dismissed after vocalizing concerns. A staff member named Carmelita was cited as being dismissive, offering little empathy or solutions, and telling the caller they had rights to post reviews rather than addressing the issues at hand. The overall impression in these accounts is that the agency's customer service and responsiveness were severely lacking, with families feeling unheard and underserved.

Amid the negative experiences, there are pockets of praise that remind readers that not all episodes are uniformly bad. One reviewer explicitly states that Memorial Home Health can be excellent, highlighting that some staff are "fantastic" and that the company does have very capable personnel. In particular, a family credits a Speech-Language Pathologist (SLP) for outstanding performance, acknowledging that the staff member's quality helped keep a patient connected to needed therapy when other parts of care faltered. This contrast - strong, specific praise for a few individuals against a backdrop of overall dissatisfaction - paints a nuanced picture of a program with both excellence and serious gaps.

Physical therapy experiences in particular reveal both missed opportunities and standout care. In one case, the patient's doctors said the therapy team could no longer work with him because he couldn't walk or follow commands easily, with the therapist emphasizing that the goal of physical therapy is to meet patients where they are. Although there was a promise to reassess, the family says they did not hear back. The sentiment echoed here is that Memorial Home Health sometimes fails to sustain follow-up or maintain continuity of care, even when progress or progress-aim adjustments are possible with engagement. By contrast, another family member singled out a specific physical therapist - Jonathan Diaz - as the best they had experienced, suggesting that when the right person is involved, home-based therapy can be incredibly effective.

The service experience does not stop at therapy alone. Several reviews condemn the administrative and scheduling side of Memorial Home Health: inconsistent communication, unreliable appointment timing, and poor support when questions arise. Some reviewers describe the scheduling system as broken, with MyChart or internal scheduling tools failing to reflect accurate appointment times, leading to confusion and repeated phone calls. The phone system, described as labyrinthine and slow, was criticized for long hold times, confusing menus (such as press 1 to leave a message that then fills up), and a general sense that the company is difficult to reach when urgent concerns arise. This logistical friction compounds the emotional strain families already carry when caring for a loved one at home.

Despite the repeated warnings and cautionary tales, there are moments that offer hope and validation of dedicated professionals doing meaningful work. A nurse who provided care after a patient's left hip replacement was praised for her expertise and supportive approach, with the reviewer - an experienced RN - crediting her for contributing to a faster, smoother recovery. Similarly, there are mentions of clinicians who demonstrate professional standards and genuine care, suggesting that Memorial Home Health can still deliver high-quality care when the right people are involved and when organizational processes support them. For families navigating this landscape, these testimonials provide a reminder that quality care is possible even within a framework that includes significant challenges.

In sum, Memorial Home Health appears to be a service with a broad spectrum of performance. The most persistent criticisms center on safety concerns in some clinical interactions, erratic scheduling and communication, inconsistent caregiver reliability, language barriers among some staff, and a perception that patient welfare is sometimes secondary to administrative priorities. Yet the occasional glowing praise for certain clinicians and therapists indicates that skilled, compassionate care does exist within the organization. For families considering or relying on Memorial Home Health, the takeaway is to prepare for variability: advocate actively for clear communication, insist on consistent caregiver assignments, and seek confirmation of care plans and follow-up, while recognizing that some staff can and do make a meaningful difference in a patient's recovery and day-to-day quality of life.

This part of Hollywood, Florida offers a convenient location with various amenities within close proximity. With multiple pharmacies, hospitals, and physicians' offices nearby, residents can easily access healthcare services. The area also features a variety of dining options ranging from fast food to sit-down restaurants, providing plenty of choices for meals. Additionally, parks and cafes offer opportunities for outdoor activities and socializing. The presence of a major airport and transportation options make travel convenient for those looking to explore beyond the immediate area. Overall, this neighborhood provides a mix of practical necessities and recreational options that could appeal to seniors looking for a well-rounded community to call home.

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.5 miles)
• Winn-Dixie (2.6 miles)
• Winn-Dixie (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.2 miles)

Restaurants

• Subway (0.6 miles)
• Wendy's (2.9 miles)
• Denny's (3.2 miles)
• McDonald's (3.3 miles)
• IHOP (3.5 miles)
• Marky S Hard Rock (3.7 miles)
• Tarks Of Dania Beach (4.5 miles)

Hospitals

• Joe DiMaggio Children's Hospital (2 miles)
• Memorial Hospital Pembroke (3.4 miles)
• Memorial Hospital West (6.7 miles)

Transportation

• North Perry Airport of Broward County (2.4 miles)
• JetBlue Airways Terminal (6.1 miles)
• TSA Security Checkpoint (6.1 miles)
• Concourse G (6.1 miles)
• Concourse F (6.1 miles)
• Spirit Airlines (6.1 miles)
• Terminal 4 (6.1 miles)

Physicians

• Comprehensive Health & Wellness Center, P.A. (2.5 miles)
• Stark Vision Hollywood Oakwood Plaza (3.7 miles)
• Taft Building (6.8 miles)

Parks

• Topeekeegee Yugnee Park (3.3 miles)
• Poinciana Park (3.4 miles)
• River Run Park (4.2 miles)
• Scott Park (4.6 miles)
• Founders Park (5.2 miles)
• South City Beach Park (5.3 miles)
• Harry Berry Park (5.4 miles)

Cafes

• Starbucks (4.5 miles)
• Starbucks (4.5 miles)
• Rosetta Bakery (4.7 miles)
• Starbucks (5.9 miles)
• Starbucks (6 miles)
• Starbucks (6.7 miles)

Theaters

• AMC Aventura 24 (4.8 miles)
• AMC Pembroke Lake 9 (6.6 miles)

Places of Worship

• Christ the Rock Community Church (6.4 miles)