1870 East 3Rd Avenue, Hialeah, FL 33010
For more information about senior living options: (866) 208-4318
Overall Review of Excellent Living Facility
Pros
Patients and families are very happy because the agency always answers the phone, even on weekends.- They are very happy with their application and started working immediately.
- They recommend Excellent Home Care for home care and are very happy with the opportunities provided.
- They are always reachable and the staff is friendly.
- The nurses are willing to go the extra mile.
- The owners and office personnel are available to help with scheduling.
- They deliver top-quality care in south Florida.
- They have a great staff, with a diverse and versatile workforce.
- They have been caring for the grandmother for two years and have done a great job.
Cons
The owners are accused of being less than legal with employees and failing to inform them about AHCA/CMS regulations and EVV extensions.- A reviewer says they would not recommend the agency, citing mistreatment of employees and potential mistreatment of patients, including issues with calls and pay.
- The agency is criticized for forcing EVV and frequent phone checks on HHAs to control them, with salaries allegedly at risk.
- A reviewer notes a revolving door of staff, with caregivers not showing up or arriving late and elderly people not being bathed properly.
- A reviewer warns others not to choose this company for a loved one due to unreliability and poor care.
- A reviewer claims the agency does not treat employees with respect, which they believe will translate into poor patient care.
Review
This community is best suited for families seeking hands-on in-home care with high responsiveness and flexible scheduling, especially for seniors with chronic conditions who may need regular nursing oversight or respite care. The standout value lies in the ability to reach the office and obtain care coverage quickly, including weekends. In multiple cases, families report nurses and aides who are willing to go the extra mile, and caregivers who can adapt to shifting needs. For relatives with diabetes or other ongoing medical requirements, the combination of accessibility and a diverse, capable caregiver pool can deliver dependable support when it matters most.
Those who should consider alternatives are families where consistency and continuity are non-negotiable. If a revolving door of caregivers or frequent changes in who shows up is unacceptable, this provider’s history of varied staffing can be disruptive. There are also concerns raised about how well administrative and billing practices are managed, including regulatory communication and EVV-related issues. For households that insist on rock-solid reliability, a different agency with a proven track record for stable caregiver assignments, or a facility-based option, may offer greater peace of mind.
The strongest pros, prompt office responsiveness, weekend availability, and the capacity to tailor care around a loved one’s schedule, do not fully offset the main drawbacks. Long-tenured relationships exist in some families, with caregivers who stay for years and staff who demonstrate professionalism and warmth. This helps when care needs are steady and predictable, and when the patient benefits from a familiar nurse or aide. Yet the flip side shows visits that arrive late, or not at all, and frequent caregiver turnover that interrupts routines and requires repeated orientation for new staff. For families managing complex schedules, this tension between availability and consistency is the critical balancing point.
To make an informed decision, confirm caregiver continuity and backup coverage before committing. Ask how often a preferred caregiver can be assigned, what happens when a regular worker is unavailable, and who serves as the constant point of contact. Inquire about EVV and billing processes, including how visits are tracked, how disputes are resolved, and what safeguards exist against late or missed visits. Request references from families with similar needs and preferences, and engage the agency in a candid discussion about any past staff retention challenges and what steps are in place to stabilize care over time.
What stands out in favor of this agency is the demonstrated capacity to support diabetes management and other chronic conditions through professional nursing care, paired with a workforce described as diverse and adaptable. The ability to deliver respite care on short notice and the stated willingness of staff to accommodate patient-centered preferences are meaningful advantages for families juggling work, appointments, and daily routines. The practical attraction is clear: accessible, flexible care that can align with individual life demands and medical guidance, even if the staffing landscape requires ongoing oversight.
In the end, this option functions best for families who prize accessibility, warmth, and nurse-led attention, and who are willing to invest in proactive coordination to mitigate turnover. If the priority is a consistently stable caregiving team and ironclad reliability, it is prudent to compare other agencies or pursue a trial period with explicit continuity guarantees. A well-structured plan, clear expectations, and early conversations about preferred caregivers will determine whether this agency can deliver the steady, high-touch in-home care that modern families require.
6 resident community capacity
Assisted Living
Board and Care Home
Respite Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Miami International (3 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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