1870 East 3Rd Avenue, Hialeah, FL 33010
For more information about senior living options: (844) 490-3973
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Patients and their families are very happy with the service, and the agency always answers the phone even on weekends. Excellent Home Care Givers has a great, diverse, and versatile staff. The agency has done a great job caring for elderly patients, including those with diabetes. The nurses are always willing to go the extra mile. The staff are always reachable and friendly. The owners and office personnel are always available to help patients work around their schedules. The agency is highly recommended for quality care in South Florida.
The owners are accused of not informing employees about AHCA/CMS regulations and EVV, and are labeled as thieves. The agency is accused of mistreating employees, which allegedly affects patient care. The agency is accused of pressuring HHAs, complaining about calls, and threatening to withhold payment for visits. The agency is accused of engaging in billing manipulation via overrides. The agency has a revolving door of staff, with caregivers frequently not showing up or arriving late. The agency does not bathe elderly patients properly.Across the collected voices, the experiences with Excellent Home Care Givers and related agencies run the gamut from high praise to sharp critique. Several reviewers describe a consistently positive impression: reliable communication, responsive staff, and care that families feel confident about. In particular, families note that checks have been prompt, patients and their loved ones remain satisfied, and the organization makes an effort to answer the phone even on weekends. The sentiment in these accounts is one of trust and reassurance, with descriptors like "EXCELLENT!" and strong endorsements that emphasize accessibility and responsiveness.
Several commenters highlight smooth onboarding and a sense of immediacy in getting help started. One reviewer mentions being very happy with their application and that they began working immediately, underscoring a rapid, uncomplicated process. The emphasis here is not only on the care delivered to patients but also on the ease of engaging with the agency as a provider or a worker. In the most favorable portrayals, the staff are portrayed as capable, supportive, and ready to assist families with scheduling and availability, even when weeknights and weekends are involved.
Longer-term caretaking experiences also appear in the feedback, with multiple stories of extended relationships and enduring trust. A reviewer notes that their grandmother has been under the agency's care for several years, with diabetes management and nurse involvement described as consistently reliable and willing to go the extra mile. The same themes recur in another strong endorsement for a loved one - years of dependable care, clear access to staff, and a professional, friendly team that works around the patient's needs. These accounts emphasize the stability and dedication of the caregiving staff, framed as a significant and lasting asset to the patients.
Not everyone shares the same sentiment, however. A cluster of complaints targets governance, transparency, and regulatory communication. One review directly challenges the owners to be more transparent about legal obligations to employees, urging better communication of AHCA and CMS regulations and the EVV mandates introduced around February 2020 (with a note that EVV had been in place since December 2018). The author even raises a strong accusation that regulatory compliance and disclosure are lacking, challenging the integrity of the operation in a way that suggests deeper issues beyond routine customer service. The language is pointed, and the implication is that miscommunication about rules and compliance could undermine trust.
Other negative assessments focus on relationships with staff and the impact on patient care. A reviewer argues that if employees are not treated with respect, that negativity will inevitably spill over to patient care. This account also recounts operational frustrations with how visits are logged and billed, claiming that some HHA staff are pressured to report calls in a way that can affect payment. The reviewer, who says they work in a clinic's billing department, indicates awareness that overrides can be used to correct records, and they warn others not to be misled about the situation. The tone here is cautionary, inviting prospective clients to scrutinize how visits and compensation are managed.
In another critical voice, the concerns expand to staffing stability and the consistency of caregiving. A commenter describes a revolving door of different caregivers arriving at the home over a three-year period, paired with issues like late arrivals or failure to bathe patients properly. The message is explicit: these patterns detract from trust and quality of care, and the reviewer ultimately advises potential clients not to choose the company based on these experiences. The critique hinges on reliability, professionalism, and the tangible, day-to-day aspects of in-home care.
Yet even within the critiques, some reviewers acknowledge positive elements, suggesting a more nuanced overall picture. A separate testimonial emphasizes a strong, diverse and versatile workforce and praises the care provided to a diabetic grandmother over two years. The reviewer notes that the staff have performed well and that the agency has shown its capability to deliver sustained support over time. These words underscore that, despite criticisms, there remains a core performance that some families have come to rely on and value highly.
Taken together, the collection presents a mixed portrait: instances of dependable, accessible, and compassionate care, balanced by serious concerns about regulatory transparency, staffing consistency, and the handling of billing and payroll. On the one hand, families speak warmly of nurses and aides who are reachable, who adapt to schedules, and who are willing to go the extra mile for loved ones. On the other hand, there are voices calling for tighter governance, clearer communication about EVV and other regulatory requirements, and improvements in staff retention and reliability. The truth, as reflected by these diverse experiences, appears to hinge on individual circumstances, the specific caregiving team assigned at any given time, and how well the agency manages the interface between care, compliance, and compensation.
Ultimately, readers encounter two broad streams of experience. One stream emphasizes long-term, stable relationships with attentive staff, demonstrated care, and dependable access to services, especially in the context of chronic conditions like diabetes. The other stream calls for vigilance regarding regulatory communications, equitable treatment of employees, transparency in billing, and consistency in workforce performance. Both are part of the conversation around Excellent Home Care Givers and similar providers, illustrating how in-home care can be profoundly meaningful for families when it combines reliable human contact with clear, ethical operations - and how it can equally lead to frustration when regulatory murkiness, staffing instability, or billing ambiguities obscure the daily acts of care that families rely on.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (3 miles away) Fort Lauderdale-Hollywood International (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Hialeah, FL, this assisted living community offers excellent living facilities for individuals in need of care and support. With a range of services and amenities available, residents can enjoy a comfortable and fulfilling lifestyle.
The types of care provided at this facility include board and care home options, as well as respite care for those who may require temporary assistance. The fully furnished accommodations provide a cozy and inviting atmosphere for residents to feel at home.
In terms of amenities, the community offers a dining room where residents can enjoy delicious meals prepared by the staff. Housekeeping services ensure that the living spaces are kept clean and tidy at all times. For those who appreciate spending time outdoors, there is a garden and outdoor space available to relax and enjoy nature.
To stay connected with loved ones or engage in personal interests, Wi-Fi/high-speed internet access is provided throughout the facility. Telephone services are also available for convenient communication.
Care services provided by dedicated staff members include assistance with activities of daily living such as bathing, dressing, and transfers. Coordination with health care providers ensures that residents receive the necessary medical attention. Medication management is offered to ensure proper administration of medications. Special dietary restrictions such as diabetes diets are catered to, ensuring that residents receive appropriate nutrition.
Transportation arrangements are made for medical purposes as well as transportation to doctors' appointments. This service adds convenience and peace of mind for both residents and their families.
Residents can also look forward to scheduled daily activities designed to promote socialization and engagement within the community. These activities offer opportunities for entertainment, learning, and forming meaningful connections with fellow residents.
Conveniently located near parks, pharmacies, restaurants, transportation options, and places of worship, this assisted living community provides easy access to essential amenities outside the facility.
Overall, this assisted living community in Hialeah offers a comfortable living environment with comprehensive care services and amenities designed to enhance the well-being of its residents.
Excellent Living Facility is located at 1870 East 3Rd Avenue, Hialeah, FL 33010 in Miami-Dade County, Florida
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