Amedisys Home Health Care

Pros

• The staff were very professional and helpful.
• The services were highly recommended.
• They provided extra hands and caregivers, enabling the family to laugh more.
• The team was very compassionate and caring.
• Amedisys Hospice provides pure heart-centered care.
• It was easy to contact the office and schedule a nurse to evaluate a patient.
• Delfina's hard work was appreciated.

Cons

• The reviewer stated the hospice did not involve family members and kept the family away, despite the patient having two daughters and a son.
• The reviewer claimed wrong billing and Medicare fraud, alleging a lack of care for patients.
• The reviewer reported being unable to reach the answering service in an emergency, even though some staff were nice; overall the company was described as awful.
• The reviewer indicated they would not allow the company to touch another patient until an explanation is provided for the lack of family involvement.
• The reviewer pointed out that the website promises family involvement and grief counseling, but no one contacted the patient's daughter.

Review

Across the various reflections, the common theme is that Amedisys Hospice can deliver deeply personal, compassionate care when things are going smoothly, with many families feeling listened to, supported, and well cared for. Several reviewers say they received care every time they requested it, and they found the staff to be very professional. They emphasize that both the nurses and the wider team were helpful in practical ways, and many would strongly recommend the service. In voices large and small, the praise centers on timely responses, professional demeanor, and the sense that clinicians were genuinely invested in the patient's comfort and dignity.

What stands out in a number of accounts is the relief and respite that caregiver families experienced thanks to the extra help provided by the hospice team. One heartfelt message captures a sentiment shared by several caregivers: "Everyone needs a little help some times." The writer explains that they needed that help so they could step away and simply be a daughter for a while, while their parent - specifically their dad - also benefited from a break in the caregiving cycle. The idea that hospice could offer relief rather than signify an inevitable end resonates in these reflections, with the sentiment repeated that hospice brings "extra help." The message is underscored by gratitude for the presence of additional hands and caregivers who enabled lighter moments and laughter that the family felt they had regained thanks to the support system Amedisys provided.

The tone toward the staff's character is consistently warm and admiring. Several reviewers describe the team as "most caring and attentive," noting professionalism and knowledge, but placing the greatest emphasis on how care comes "from the heart." Specific names surface in praise, including thanks to Delfina for hard work, illustrating how individual team members leave a lasting impression. The compliments extend beyond nurses to the broader constellation of care providers - liaisons, social workers, Certified Nursing Assistants, chaplains, and physicians - who worked together with a patient- and family-centered approach. The consistent thread is that the care felt humane, respectful, and deeply compassionate, a hallmark of what many families are seeking in end-of-life support.

Another powerful strand in the testimonials centers on a deeply personal experience with a loved one nearing the end of life. One reviewer shares that their mother passed away on December 13th, expressing heartbreak and acknowledging their own role as caretaker. They emphasize that choosing Amedisys brought compassion and care during the patient's last days at home. The team is described as compassionate and caring - from the liaison to the social worker, CNAs, nurses, and chaplain - who treated both the patient and the family with professionalism and respect during a profoundly difficult time. The account reinforces the idea of end-of-life care as a dignified, heart-centered service rather than a distant, clinical ending.

The notion of heart-centered care surfaces repeatedly in a subsequent endorsement: Amedisys Hospice is described as delivering "pure heart centered" care. A reviewer highlights how the hospice consultant's conversations centered on comfort and the child's niece's needs, suggesting that in this perspective, the patient's comfort matters more than aggressive treatments that no longer add value. There's an explicit recommendation that it was easy to contact the office and schedule a nurse for patient evaluation, and an emphasis on excellent, compassionate end-of-life care. Taken together, these lines depict a service that can be accessible, responsive, and deeply attuned to what matters most to patients and families when the focus shifts to comfort and human connection at the end of life.

Yet the collection is not uniformly admiring. A contrasting set of voices raises serious concerns about involvement, communication, and accountability. One reviewer questions the process by which someone could be placed on hospice without involving family members who were clearly invested in the patient's care. The message is direct and personal: the patient had two daughters and a son, yet family participation was not allowed, and the patient begged for the process to stop, but "no one listened and family was kept away." The reviewer concludes with a demand for explanation and vows not to allow the company to touch another patient until this situation is addressed, signaling a trust breach that weighs heavily against the positive anecdotes.

Other reviewers push further into problematic territory, citing troubling issues around billing and perceived inappropriate conduct. The phrases "Wrong billing, Medicare fraud, not care for their patients" appear as a stark accusation, reflecting a belief that financial concerns had overshadowed compassionate care in at least one experience. In another line, a respondent notes that they could not reach the answering service during an emergency, even though some staff were described as nice and competent. The overall impression from these remarks is that organizational flaws - whether in billing practices or in crisis communication channels - can undermine the positive and heartfelt care that some families otherwise experienced.

Taken together, the collection presents a spectrum of experiences. On one end, families describe highly professional, compassionate, and heart-centered care that offered meaningful support for patients and meaningful relief for caregivers. On the other end, there are serious concerns about family involvement, timely communication in emergencies, and potential billing issues that raise questions about transparency and trust. The disparate experiences underscore a fundamental truth about hospice care: the quality and perception of care can hinge on the specifics of team dynamics, communication protocols, and governance practices. For families considering Amedisys or any hospice provider, the narratives suggest a need to ask direct questions about family involvement policies, emergency accessibility, and billing processes, while also recognizing that many patients and families do feel profoundly supported by dedicated, compassionate care.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Winn-Dixie (0.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (4.8 miles)

Cafes

• Starbucks (0.1 miles)
• Panera Bread (4.9 miles)
• Starbucks (5.1 miles)
• Starbucks (6.9 miles)
• Panera Bread (7.1 miles)
• Starbucks (7.4 miles)

Parks

• Royal Oaks Park (1 miles)
• Palm Springs North Park (1.3 miles)
• River Run Park (6.4 miles)
• Morgan Levy Park (6.6 miles)
• Scott Park (6.7 miles)
• Babcock Park (7.1 miles)
• Towngate Park (7.1 miles)

Places of Worship

• Mother Of Our Redeemer Catholic Church (2 miles)
• Our Lady of Guadalupe (8.7 miles)
• Christ the Rock Community Church (9.3 miles)

Restaurants

• Chili's Grill & Bar (2.7 miles)
• Taco Bell (4.8 miles)
• Jackson Soul Food II (5.5 miles)
• McDonald's (6.1 miles)
• Twin Peaks (6.3 miles)
• Booby Trap Doral (6.4 miles)
• Corona Beach House (6.4 miles)

Transportation

• Okeechobee Metrorail Station (5.4 miles)
• Tri-Rail Metrorail Transfer (6.5 miles)
• North Perry Airport of Broward County (8.2 miles)
• American Airlines Admirals Club (8.6 miles)
• American Airlines Flagship Lounge (8.7 miles)
• Skytrain Station 3 (8.7 miles)
• Concourse D (8.8 miles)

Theaters

• AMC Pembroke Lake 9 (6.9 miles)
• Cinemark (8.3 miles)

Hospitals

• Memorial Hospital West (6.9 miles)

Physicians

• Pediatric Associates Doral (7.1 miles)
• Taft Building (7.7 miles)