A New Horizon Manor
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7968 W EST 14 COURT, Miami, FL 33014
For more information about senior living options: (844) 490-3973
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New Horizon is terrific at communicating. Yissel keeps right on top of things. New Horizon strives to cut overall expenses without reducing services or the quality of the building. They provide comprehensive updates on ongoing projects and what is still to come. New Horizon has more than exceeded expectations after the management change. Jennifer is an outstanding professional; her efficiency, dedication, and attention to detail make transactions smooth and stress-free. Isabel is a pleasure to deal with; she is cordial and attentive, keeping parties updated. Enig is personable, efficient, and kind; highly recommended. The team offers great customer service and is knowledgeable and responsive. Isabel Ugarte provided prompt, efficient, and effective service.
The reviewers describe New Horizons as the worst management company ever, citing refusal to provide financial records despite certified requests. They claim the board approved a ridiculously high budget that doesn't reflect the maintenance actually performed. They say the company is horribly run, with a property manager allegedly hanging up on a resident after screaming. They accuse the company of using illegal tactics to extract money from residents, including towing cars for no real reason. They allege gate-related damage was ignored and accountability dodged, despite evidence being presented. They describe the company as unresponsive and unprofessional, ignoring emails and phone calls. They claim management harasses residents, discriminates against them, and acts with monetary self-interest, including litigation against owners. They say documents are hidden and requests for records are not fulfilled.The collection of reviews paints a broad and sometimes conflicting portrait of New Horizons Property Management (NHPM). A number of residents acknowledge that NHPM took the reins in 2022 and immediately began reshaping the way the association is run. Several reviewers frame NHPM as a significant improvement over many other management companies in Dade and Broward, especially when it comes to responsiveness and communication. They point to Calusa Point as a case where NHPM's involvement transformed the building from a neglected impression to something noticeably better. In this view, the management company's emphasis on keeping owners informed and on top of ongoing matters stands out as a major positive shift.
On the positive side, several reviews highlight the company's communication as a core strength. People describe New Horizons as "terrific at communicating," with specific praise for their point of contact, Yissel, who is said to keep owners updated, confirm what's happening at board and owner meetings, and clearly explain where projects stand. Reviewers mention significant projects such as a new roof and a building repaint, noting that they were kept apprised of progress and timelines. There's also mention of NHPM's willingness to seek cost efficiencies - striving to trim overall expenses without sacrificing the quality of service or the building's appearance. For residents at Artesia in Villa Castille, the experience has been especially positive, with the new management described as exceeding expectations and providing a welcome change from prior companies.
Individual staff members also receive high praise from residents who have interacted with them directly. Jennifer is repeatedly described as outstanding - efficient, dedicated, and able to make transactions smooth and stress-free. Isabel is frequently singled out for her kindness, helpfulness, and thoroughness; multiple reviews commend her for addressing vehicle registration updates, parking decals, and other tasks, as well as for keeping clients well informed about pending matters. Enig earns compliments for being personable, efficient, and professional; reviewers emphasize her responsiveness and her ability to assist consistently. These personal testimonials illustrate how NHPM's frontline representatives contribute to a sense of competent, attentive service.
There are also clear examples of how the company positions itself in terms of control of costs and service quality. One review notes that NHPM makes an effort to cut expenses as much as possible without diminishing service levels or the building's condition. Combined with the strong emphasis on communication and proactive updates, these elements collectively reinforce a narrative of a management company that, at least for some residents, actively strives to improve day-to-day operations and the resident experience.
However, the sentiment is far from uniformly positive. A significant portion of the feedback centers on financial and governance concerns. Several residents allege that the association's financial records are not accessible, despite formal requests, and accuse NHPM of withholding documents. This is paired with broader complaints about the budget process: claims that the board approved an excessively high budget and that the community's appearance does not reflect the purported expenditures. In these accounts, the questions about transparency and accountability are front and center, casting a shadow over the otherwise hopeful picture of improved management.
Complaints about customer service and interactions with specific staff members also surface. Some reviewers describe instances where communication broke down, including reports of a staff member perceived as disrespectful or unprofessional in tense interactions. There are mentions of a manager named Chantel Herrera, with at least one reviewer claiming to have been spoken to rudely during a dispute over towing; another reviewer describes an interaction with David, the regional owner, in highly negative terms. Such anecdotes contribute to a perception that, for some residents, the human side of the operation - how issues are handled, how disputes are resolved, and how owners are treated - falls short of expectations.
Several reviews focus on tangible disputes and service failures. Issues cited include ongoing problems with gates and vehicle damage, delays and evasive responses when trying to resolve specific incidents, and concerns about the way special assessments are applied or justified. One particularly charged account involves a long-running dispute over gate damage, with allegations that the company dodges accountability and fails to provide timely responses. Other residents recount delays in elevator service and general unresponsiveness to urgent maintenance or operational concerns. There are even suggestions of legal action or regulatory involvement, such as references to the DBPR (Department of Business and Professional Regulation) and the suggestion that records requests have led to formal notices or scrutiny.
In sum, the reviews present a nuanced picture: NHPM is praised by many for improved communication, hands-on responsiveness, and capable individual staff who make dealings smoother and more pleasant than some prior experiences. At the same time, a substantial subset of residents express frustration with transparency around finances, the budgeting process, and how disputes and daily operational issues are managed. The most heated criticisms focus on alleged unresponsiveness, alleged mishandling of special assessments, and accusations of mismanagement or unfair practices. The resulting impression is of a company that has made notable strides in some areas while facing persistent, serious challenges in others, particularly around governance, accountability, and the consistency of customer service across all properties and interactions.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Miami International (7 miles away) Fort Lauderdale-Hollywood International (16 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.A New Horizon Manor in Miami, FL is an assisted living community that offers a comfortable and welcoming environment for seniors. Located in the heart of Miami, this community provides convenient access to various amenities and services.
Residents at A New Horizon Manor can enjoy a range of amenities designed to enhance their overall quality of life. Devotional services off-site are available for those who wish to practice their faith, providing spiritual support and guidance. Indoor common areas are also available for residents to socialize with fellow residents, fostering a sense of community and camaraderie.
In terms of care services, A New Horizon Manor specializes in diabetic care. The staff is trained to provide specialized assistance and support to residents with diabetes, ensuring they receive the proper care and attention they need.
For recreational activities, residents have the option of participating in devotional activities offsite. This allows them to engage in their preferred religious practices or attend religious events outside the premises.
In terms of nearby amenities, there are several options available within close proximity to A New Horizon Manor. Residents can easily find cafes, parks, pharmacies, restaurants, transportation options, and places of worship nearby. This ensures that they have easy access to various conveniences and opportunities for outings or social engagements.
Overall, A New Horizon Manor in Miami offers a comforting and supportive environment where seniors can receive specialized care while enjoying a range of amenities and nearby attractions.
This area of Miami, Florida offers a convenient and bustling neighborhood with various amenities close by. There are several pharmacies within a few miles, making it easy to access medication and healthcare supplies. Additionally, there are multiple cafes for socializing and grabbing a quick bite to eat. Parks in the vicinity provide opportunities for outdoor recreation and enjoying nature. Various restaurants cater to different tastes, offering diverse dining options. Places of worship are also easily accessible for spiritual fulfillment. Transportation options such as Metrorail stations make getting around the area simple. For medical needs, there is a pediatric clinic nearby as well as a hospital within reach. Overall, this area provides a well-rounded community for senior living with a range of services and activities available.
A New Horizon Manor is located at 7968 W EST 14 COURT, Miami, FL 33014 in Miami-Dade County, Florida
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