A New Horizon Manor in Miami, FL
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7968 W EST 14 COURT, Miami, FL 33014
For more information about senior living options: (844) 490-3973
New Horizons Property Management is described as highly professional and attentive to residents’ needs. They are praised for strong communication and keeping boards and owners well informed. Isabel is a pleasure to deal with, very cordial, helpful, and keeps people updated. Jennifer is an outstanding professional whose efficiency and dedication make transactions smooth and stress-free. David Menendez is recognized as responsible, reachable, and hardworking, going above and beyond to resolve issues. The staff is noted for excellent customer service, knowledge, and fast, effective responses. Celebration Point clients credit New Horizons with significant cost savings and successful project management, including reopening the pool and improving maintenance while reducing expenses.
They are unresponsive and do little to resolve tenant issues. Their concerns are brushed off or ignored. Several employees are extremely rude and unprofessional. The company operates in a shady way and lacks transparency. They are not fully transparent and are selective about information provided in meetings. They impose fines or penalties for asking for information. They refuse to provide financial records and other documentation. They are rude and disrespectful to homeowners, with staff like Chantel singled out. They have repeatedly increased condo fees and imposed large special assessments.A New Horizon Manor in Miami is best suited for associations that demand hands-on, financially disciplined management and are prepared to engage actively with a responsive manager. This community fits boards that insist on tight project oversight, roof work, repaints, and amenities upgrades, and want clear, on-time reporting about every vendor and cost. It works for condo or HOA boards with the will to challenge the management partner when needed and the capacity to mobilize resident input. It is not ideal for families seeking a smooth, low-drama experience with flawless, universally consistent communication. The right match balances bold oversight with disciplined cost control, and that balance often hinges on how much owners are willing to push for transparency and accountability.
Alternatives should be on the radar for those who prize steady transparency and predictable, respectful service. Reviews expose a recurring pattern of unresponsiveness, rude behavior, and opaque handling of finances. Instances of withheld financial records, aggressive or arbitrary fines, and special assessments without clear, shared rationale appear frequently. In some communities, governance friction between the board and management leads to drama and distrust. Operational gaps, delayed maintenance, elevator outages, and unresolved repairs, underscore the risk. For families that prioritize consistent, nonconfrontational communications and verifiable financial documentation, exploring other firms or negotiating firmer terms with NHPM is prudent.
On the plus side, several residents praise responsive front-desk personnel and individual managers who deliver practical, courteous service. When the assigned team is engaged, updates arrive promptly, issues are triaged, and projects progress with fewer delays. People named, Isabel, Jennifer, Enig, Yissel, emerge as dependable anchors who listen, coordinate, and follow through. In certain communities, the firm has driven meaningful cost efficiencies and project outcomes, such as roof and facade work done on schedule, and reductions in insurance expenses or management fees through negotiated terms. The combination of hands-on customer care and project coordination can be a genuine asset when governance is aligned and contract terms emphasize accountability.
Yet the downsides are not incidental; they are systemic enough to erode confidence. The core risk is a perception that resident voices are sidelined, with slow or limited responses to inquiries and a sense of drama around updates. Financial transparency is inconsistent, and requests for full accounting or board minutes are sometimes met with resistance. Fines and special assessments are cited as heavy-handed or improvised, straining trust in the association's governance. Operational reliability remains uneven, with critical maintenance delayed and disputes over contractor methods. Some reviews allege unprofessional behavior, harassment, or discrimination, casting a shadow over the entire operation. The pattern suggests a management partner that can deliver when pressured, but at significant risk of escalating friction when expectations are not met.
When a board can enforce clear standards and hold management accountable, the favorable aspects can shine. The ability to eliminate waste, negotiate favorable vendor terms, and deliver timely project updates translates into tangible savings and improved property conditions. A responsive contact who builds trust, such as the well-regarded staff in several cases, can keep residents informed and reduce the sense of chaos during critical repairs. The key is a rock-solid contract with defined reporting cadences, access to financials, and a transparent escalation path. With disciplined governance, the combination of cost discipline, project execution, and steady communication can offset many negatives, though never completely erase them.
Families evaluating A New Horizon Manor should pursue rigorous due diligence before committing. Demand an itemized budget with prior-year comparisons, and insist on access to monthly or quarterly management reports and board minutes. Arrange a live briefing with the principal contacts, and talk to several boards and residents about responsiveness and fairness. Verify vendor qualifications and ensure the contract bans unlicensed work or aggressive tactics. If transparency, consistent communication, and respectful governance are non-negotiable, negotiate terms that guarantee accountability or consider alternatives with stronger reputations for financial disclosure and customer relations. The right choice will couple aggressive project delivery and cost control with dependable, courteous service and a transparent, fair process.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Miami International (7 miles away) Fort Lauderdale-Hollywood International (16 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.A New Horizon Manor in Miami, FL is an assisted living community that offers a comfortable and welcoming environment for seniors. Located in the heart of Miami, this community provides convenient access to various amenities and services.
Residents at A New Horizon Manor can enjoy a range of amenities designed to enhance their overall quality of life. Devotional services off-site are available for those who wish to practice their faith, providing spiritual support and guidance. Indoor common areas are also available for residents to socialize with fellow residents, fostering a sense of community and camaraderie.
In terms of care services, A New Horizon Manor specializes in diabetic care. The staff is trained to provide specialized assistance and support to residents with diabetes, ensuring they receive the proper care and attention they need.
For recreational activities, residents have the option of participating in devotional activities offsite. This allows them to engage in their preferred religious practices or attend religious events outside the premises.
In terms of nearby amenities, there are several options available within close proximity to A New Horizon Manor. Residents can easily find cafes, parks, pharmacies, restaurants, transportation options, and places of worship nearby. This ensures that they have easy access to various conveniences and opportunities for outings or social engagements.
Overall, A New Horizon Manor in Miami offers a comforting and supportive environment where seniors can receive specialized care while enjoying a range of amenities and nearby attractions.
This area of Miami, Florida offers a convenient and bustling neighborhood with various amenities close by. There are several pharmacies within a few miles, making it easy to access medication and healthcare supplies. Additionally, there are multiple cafes for socializing and grabbing a quick bite to eat. Parks in the vicinity provide opportunities for outdoor recreation and enjoying nature. Various restaurants cater to different tastes, offering diverse dining options. Places of worship are also easily accessible for spiritual fulfillment. Transportation options such as Metrorail stations make getting around the area simple. For medical needs, there is a pediatric clinic nearby as well as a hospital within reach. Overall, this area provides a well-rounded community for senior living with a range of services and activities available.
A New Horizon Manor is located at 7968 W EST 14 COURT, Miami, FL 33014 in Miami-Dade County, Florida
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