Wickshire Fort Lauderdale
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2855 West Commercial Boulevard, Fort Lauderdale, FL 33309
For more information about senior living options: (844) 490-3973
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The overall sentiment about this community is deeply divided, with a surprising shift over time. Early experiences for some residents and families were positive or neutral, but after changes in ownership the tone became overwhelmingly negative in many accounts. The facility, which has been operating under different names (Atria Willowwood, Wickshire) and most recently Oasis Living Quarters, is now widely described as a place where services were reduced or abruptly cut, and where residents were told to move out under short notice as the owners pivoted toward a market-rate model. Several reviewers point to a 30-day eviction notice that, in their view, violated Florida's 45-day requirement, and they accuse the new owners of prioritizing profit over the safety and stability of vulnerable residents.
A large portion of the complaints centers on management and staff. Reviewers describe "HORRIBLE STAFF" who are rude and untrained, with a particular emphasis on the Memory Care director, Pradylene, who allegedly does not respond to texts or voicemails and can be offensive when she does reply. The frustration extends to general communication: claims that management doesn't return calls, changes in leadership with rapid turnover (one account cites more than 10 management changes in two years), and office staff who leave frequently. Front-desk staff also come in for criticism, with specific mentions of Ed and Linda Ramroop as examples of responsive failure or non-responsiveness. The consensus among these reviewers is that consistent, compassionate, and professional interactions have deteriorated as ownership and leadership have changed hands.
The relocation of residents during renovation and ownership transition is described as chaotic and painful. Independent-living residents were allegedly moved into the assisted-living building without proper written notice or adequate explanation. Moving occurred hastily, often within days of being told a move would happen, and the process left many residents in disarray: dirty units, damaged furniture, belongings mixed up or lost, and critical items such as medications, working phones, and keys misplaced or left behind. Families report seeing seniors crying in hallways as the moves took place, and they accuse the facility of having little concern for the emotional and physical strain placed on residents who had no local family to assist. There are persistent rumors about plans to convert the building into apartments or a hotel, and reviewers urge staying away to avoid getting caught in a redevelopment scheme.
Care quality and daily living conditions are frequently described as deteriorating. Specific issues include non-functional outlets, a lack of basic maintenance, and even mold in living spaces. Some reviewers recount disease- and health-related failures, such as residents being left without necessary medications or essential services after moves, and a general sense that the facility is not meeting basic needs. Food quality is criticized as well, with mentions of bad or unappetizing meals and insufficient portions. Even fundamental amenities like garbage removal, transportation services, and timely maintenance are characterized as lacking. Several reviewers specifically note that the level of care appears inconsistent, with some residents receiving attention while others experience neglect, and a pervasive sense that the priority has shifted from resident well-being to financial metrics.
Financial management and billing compose another major strand of dissatisfaction. Families report persistent billing errors, including charges for a deceased relative and failures to adjust auto-pay settings after deaths. One reviewer describes being billed three times the amount due after moving a parent out, and others recount years of misbilling, with updates or previews of credit sometimes appearing but not resolving the core issue. Communications about billing are described as unreliable, with "management" not returning calls or addressing concerns in a timely manner. A subset of reviews acknowledges that the accounting department is capable, but the broader pattern suggests systemic problems in how bills, refunds, and notices are handled, especially after ownership changes that introduced new policies such as residents paying for their own utilities and using communal laundry facilities at additional cost.
Amid the sea of grievances there are a few signals of positive experiences. A handful of reviewers share praise for specific staff members or moments of good service. Instances include a resident's family feeling welcomed by a sales representative named Wendy, who provided professional and calm guidance during the inquiry and tour, and a separate account of a staff member named Arelys helping a family move a mother-in-law into the community and making the process easier. One account even extols the facility as "top-notch" and invites others to visit for lunch and activities, suggesting that there are pockets of strong, caring engagement that stand in contrast to the broader criticisms. These positive notes appear to be exceptions rather than the rule, but they underscore that not all experiences are uniformly negative.
The prevailing narrative also includes warnings and calls to action. Reviewers urge potential residents and families to be cautious, to conduct thorough due diligence, and to seek state-level guidance or intervention if they encounter issues. The volume and severity of accusations - evictions with short notice, abrupt relocations, unsafe living conditions, poor maintenance, and persistent billing disputes - have led some to advise keeping clear of the facility altogether. Several reviewers explicitly recommend contacting consumer protection agencies and elder-care regulators, such as the Florida Attorney General's office, the Department of Children and Families abuse hotline, the Department of Elder Affairs, and the Broward County Consumer Protection Office, to document concerns and protect vulnerable residents.
In the end, this community presents a complex picture: a once-promising environment that some still remember with warmth, but now overshadowed by upheaval, questionable management decisions, and inconsistent care. The experiences range from outright hostility and fear among residents and families to small, hopeful moments of individual staff members delivering compassionate support. For families evaluating this place, the stories suggest a need for meticulous due diligence, transparent communication from administration, and clear protections around residents' rights, eviction processes, and ongoing care - alongside a healthy skepticism about the facility's announced plans and financial practices.
Wickshire Fort Lauderdale is an assisted living community located in Fort Lauderdale, FL. We offer a range of care services, including Independent Living and Memory Care. Our community is designed to provide a comfortable and supportive environment for our residents.
At Wickshire Fort Lauderdale, we understand the importance of amenities to enhance the quality of life for our residents. Some of the amenities we offer include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, and a fitness room. Residents can also enjoy our fully furnished apartments, gaming room, garden, housekeeping services, and kitchenette.
Our location is conveniently situated near restaurants and shopping centers, providing easy access to dining options and entertainment. We also offer move-in coordination services to ensure a smooth transition for new residents.
The well-being of our residents is important to us, which is why we provide organic food and ingredients for their meals. Additionally, we have an outdoor patio and space for residents to relax and enjoy nature. For those seeking spiritual solace or meditation, we have a religious/meditation center available.
Mealtimes at Wickshire Fort Lauderdale are a delightful experience with restaurant-style dining offered in our dining room. Residents can also use our private family dining rooms for special occasions. Our small library provides opportunities for leisurely reading and quiet reflection.
For staying active and maintaining wellness, we have a swimming pool, wellness center, and offer Wi-Fi/high-speed internet throughout the community. Transportation arrangement services are available for non-medical purposes as well as medical needs.
Our caring staff members are available 24/7 to assist with any needs or emergencies through our 24-hour call system and supervision service. We provide assistance with activities of daily living such as bathing, dressing, transfers, medication management, meal preparation, and service.
We also cater to individuals with specialized needs such as dementia care programming for memory care residents or those with mild cognitive impairment. We offer coordination with healthcare providers, physical therapy, and mental wellness programs to ensure a holistic approach to our residents' well-being.
Activities play an important role in fostering social engagement and enjoyment. Our community provides concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities for residents to participate in.
In close proximity to our location are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This allows for easy access to various amenities and services for the convenience of our residents.
At Wickshire Fort Lauderdale, we strive to create a warm and inviting environment where residents can thrive and enjoy a fulfilling retirement.
Wickshire Fort Lauderdale is located at 2855 West Commercial Boulevard, Fort Lauderdale, FL 33309 in Broward County, Florida
Wickshire Fort Lauderdale offers a comprehensive range of features that are essential for supporting residents with dementia and Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that individuals receive the personal care necessary to maintain dignity while navigating daily challenges. Medication management guarantees adherence to prescribed therapies, reducing anxiety about medication schedules. Meal preparation and service provide nutritionally balanced options tailored to residents' needs, promoting both physical health and social interaction during mealtimes. Transportation arrangements facilitate access to medical appointments, ensuring continuity of care through coordination with healthcare providers. The 24-hour supervision enhances safety and peace of mind for both residents and their families. Additionally, specialized memory care programming, combined with a mental wellness program addressing mild cognitive impairment, fosters cognitive engagement through therapeutic activities designed specifically for memory support. Physical therapy further contributes by aiding mobility and enhancing overall well-being, creating an environment conducive to a higher quality of life for those living with cognitive challenges.
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