1133 North East 5Th Ter, Fort Lauderdale, FL 33304
For more information about senior living options: (844) 490-3973
The collection of reflections on Archways presents a striking split between life-affirming success stories and painful accounts of frustration and mismanagement. Taken together, the reviews reveal a facility that many clients hold in high regard for its compassion, expertise, and tangible help, while also exposing serious concerns about intake procedures, staffing, communication, and accountability. On balance, it reads as a place capable of changing lives for many people, but not without notable flaws that some individuals have experienced firsthand.
A large portion of the feedback centers on the positive, transformative impact Archways has had on certain participants. Several reviewers describe feeling truly heard, supported, and helped by the programs and staff. One person expresses deep gratitude for the dedication and commitment they perceived, noting that staff "go above and beyond for their clients." Another reviewer is "extremely happy" they chose the program, saying it improved not only substance abuse issues but also anxiety and depression, and they "highly recommend" the staff as supportive. The assessments of the programs themselves are similarly glowing: "Great programs!" and "Fantastic, and very knowledgeable staff" with experience across different levels of addiction and alcoholism. The reviewer praises the groups as professional, the one-on-one interactions as honest and trusted, and the emphasis on addressing root causes to foster a sustainable sober life. Hope, confidence, and a sense of possibility are highlighted as practical outcomes.
In the same vein, several reviewers describe Archways as an outstanding organization that provides concrete help beyond clinical treatment. One account praises housing assistance, transportation to medical or work-related appointments, medication discounts, discounted meals, copay assistance, help filling out forms, and a reliable source of emotional support - "the precious gift of always having someone to lean on whenever life knocks me down." Another positive reflection emphasizes the possibility of practical progress, with a note of personal empowerment: the speaker feels capable of going back to school and getting a job, thanks to the encouragement received. A recurring theme in these favorable reviews is the combination of practical services with a supportive community, described with phrases like "saints" who work every day to make the world more compassionate.
Yet for every commendation, there are equally pointed criticisms that cast a shadow over the overall experience at Archways. Several reviewers report problematic interactions with staff during phone calls and intake processes. One reviewer bluntly states "Bad staff when calling," while another calls the place "garbage" and says they wouldn't bring their dog there. The intake experience itself is criticized as "ridiculous," with repeated requests to return for the same appointment and a sense that paperwork and health portions should have been completed earlier. Specific frustrations include feeling that staff were slow to provide answers, tangling the applicant in delays, and a sense that the process could be more streamlined and respectful of time.
There are also extensive criticisms of individual staff members and management. A reviewer describes Shannon, a case worker, as unhelpful and rambling on the phone, claiming that she mostly offers referrals and notes about wait lists rather than concrete assistance. The supervisor, Curtis, is depicted as unresponsive - "never calls when you have concerns" and as someone who fails to follow up even after long periods. Another reviewer details a cascade of communication breakdowns: promises of housing assistance or accommodations that vanish into silence, with phone lines allegedly not being the issue, but rather a lack of proactive engagement from the staff. Another account references personality conflicts and suggests that mental health concerns are not addressed in a family-inclusive way, with assertions that a case manager would not speak with family members and that professional boundaries or engagement with relatives were mishandled.
The negative feedback deepens with concerns about the conduct and staffing in residential services. One reviewer alleges a lack of staff and "nasty residential staff," while another describes a personal or familial crisis exaggerated by poor responsiveness. There is also a troubling allegation that a case manager damaged a property - the driveway of a neighbor - and that attempts to resolve the issue were met with evasiveness, with staff directing the reviewer toward legal channels rather than addressing the problem directly. In another harsh account, a mother describes the misplacement and disposal of a client's belongings after incarceration and hospitalization, implying a lack of regard for the client's welfare and the heavy emotional toll on the family.
In the midst of these contrasting experiences, the most severe criticisms concern accountability and the handling of difficult situations. A reviewer recounts being told to pursue legal action or homeowner's insurance to resolve an issue, rather than receiving a straightforward resolution from Archways themselves. Such episodes paint a picture of an organization capable of delivering immediate, practical benefits to some clients, but also one that may fall short in areas of communication, follow-through, and responsibility when problems arise.
Taken together, the narrative about Archways is complex and nuanced. For many individuals, Archways represents a beacon of support - an organization that offers substantive help, compassionate staff, and a pathway to better housing, transportation, financial relief, and personal growth. For others, it is a place where administrative hurdles, inconsistent staff engagement, and unresolved conflicts have left them feeling frustrated, unheard, and underserved. The strongest common thread is that Archways has the potential to effect meaningful change and provide real lifelines, but there is a clear need for improved consistency, accountability, and clearer communication across intake, case management, and residential services to ensure that all clients experience the same level of care and reliability.
Archways II in Fort Lauderdale, FL is a fully furnished assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a spacious dining room where residents can enjoy delicious meals prepared by the staff. Special dietary restrictions are accommodated to meet individual needs. Housekeeping services are also provided to maintain a clean and organized living environment.
Archways II has beautiful outdoor spaces including gardens, allowing residents to relax and enjoy nature. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
Care services at Archways II include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure residents receive the necessary medical attention. Medication management is provided to ensure residents take their medications correctly.
The community offers transportation arrangements for medical needs, such as doctor's appointments. There are also numerous cafes, parks, pharmacies, restaurants, and places of worship nearby for convenience and easy access to amenities outside the community.
To promote an active lifestyle, Archways II provides scheduled daily activities for residents to engage in socializing and entertainment within the community.
Overall, Archways II in Fort Lauderdale provides a comfortable and supportive environment for older adults who require assistance with daily tasks while maintaining their independence and enjoying a fulfilling lifestyle.
Archways II is located at 1133 North East 5Th Ter, Fort Lauderdale, FL 33304 in Broward County, Florida
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