Synergy Home Care

Pros

• Synergy Home Care has a team with a heart of gold.
• The internal staff work hard to provide the very best care for each client and tailor services to individual needs.
• The caregivers are the best available, providing compassionate care to every individual.
• Synergy Home Care has the best caregivers - very knowledgeable and caring.
• They go above and beyond for the clients.
• Synergy Home Care is the best; they work quickly and efficiently with compassionate caregivers.
• Dale Dalbey and his team go above and beyond to serve seniors with compassion and care; they are described as the best HomeCare company in the Florida Panhandle.

Cons

• The reviewer would not recommend Synergy Home Care, alleging aides are paid to do nothing, sit on the phone, and talk smack about clients, calling the company unprofessional.
• The reviewer described the office's service as atrocious and subpar, warning others not to waste their time or money.
• The reviewer claimed that returning a family member from the hospital was like pulling teeth and that Synergy reassigns caregivers randomly, though the caregivers themselves are nice.
• The reviewer stated that "Synergy itself sucks" and would not recommend.

Review

Experience with Synergy Home Care appears to run the full gamut from near-perfect blessings to frustrating disappointments, depending on the day and the people involved. One family recounts a true blessing delivered right to their doorstep when Ms. Janice came aboard. They were specific about the type of person they needed, and the agency delivered, allowing them to feel secure enough to go to work without worrying about their loved one. For them, the right match meant everything, turning a difficult situation into a much more manageable and peaceful experience. In that sense, the service can feel transformative, especially when a caregiver aligns with a family's needs and expectations.

Not every account rings with that same ease. A few reviewers describe some caregivers as being paid to rest or to do little more than sit on the phone. There are accusations of unprofessional behavior, including caregivers allegedly talking about clients when they think they aren't overheard. These voices describe a very different tone from the ideal care relationship - one where the care team's focus seems not to be on the client's well-being but on other activities during work hours. When such impressions surface, they understandably cast doubt on the reliability and integrity of the service.

In contrast, many reviews highlight a deep, positive impression of the internal staff and the caregiving team. The sentiment is that Synergy's staff "has a heart of gold" and that the internal team works hard to tailor care to each client's needs. Several reviewers emphasize that services are customized, and that the organization strives to align the plan of care with individual specifications. They describe the caregivers themselves as among the best available, delivering compassionate and attentive care that makes clients feel seen and supported rather than just serviced.

Alongside that strong appreciation for the caregivers, there are repeated endorsements of the company's overall responsiveness and commitment. Phrases like "the BEST caregivers," and "very knowledgeable and caring" recur in these accounts, painting a portrait of a company whose front-line staff can be outstanding. Reviewers say the company goes above and beyond for clients and that it operates quickly and efficiently when it matters. The sentiment is that, when the stars align and the care team matches a family's needs, the results can be exceptional, with families feeling reassured and supported.

Within the chorus of praise, individual caregivers emerge as standout figures. One reviewer exults over a caregiver named Hope, expressing unequivocal affection with "Love Hope! Love love love her!!!!!!" Another family recounts a positive experience planning care for their mother, where the caregiver Jenny was described as kind and patient and helped her mother retain as much independence as possible. These personal stories underscore an essential truth in home care: the person delivering the care can make all the difference in how effectively a client thrives and how peaceful the family feels about the arrangement.

Still, the company's leadership and organizational responses come under scrutiny in other voices. One detailed complaint centers on a veteran client who identifies as 100% disabled and alleges the worst service ever received. According to that account, communication broke down at the office, with an office manager named Betty unable to provide clear timelines or connect the client with the owner. The reviewer characterizes the experience as atrocious and subpar, urging others not to waste time or money. This account highlights how important consistent communication and reliable leadership are to a successful home-care relationship, and how easily frustrations can arise when those elements falter.

Another negative review focuses on the challenges of hospital transitions and caregiver assignments. The reviewer describes a frustrating process of trying to get a return to the home after hospital care, feeling as if the company dragged its feet in coordinating the transition. They also criticize the practice of reassigning a caregiver randomly, which can disrupt continuity of care and erode trust. Even though the caregivers themselves are described as nice, the overarching sentiment is that the system - by virtue of its policies or management decisions - makes the experience cumbersome and unsatisfactory. Taken together, these observations suggest that the client experience can hinge as much on scheduling and policy as on the individual caregiver.

Amid the mixed experiences, there are also highly positive stories of consistency and dependability that provide a counterpoint to the criticisms. One family recounts a great experience planning care for their mother, where the chosen caregiver became a reliable anchor in the day-to-day routine. The sense of relief comes from knowing someone trustworthy is on hand who can be counted on, especially when a family member lives out of town. This element - reliability and personal accountability - appears to be a recurring theme in the favorable testimonials, reinforcing the idea that the right people in the right roles can deliver truly meaningful support.

Finally, several reviewers speak with strong personal regard for the company's leadership and reputation within the local community. One reviewer emphasizes a direct connection to the owner, Dale Dalbey, asserting that he and his team "go above and beyond to service our seniors." They describe a sense that the company does things "the right way with great compassion and care," and they even give the strongest possible endorsement by calling Synergy Home Care the best home-care company in the Florida Panhandle. That closing sentiment, rooted in personal familiarity with the owner and the organization's culture, offers a powerful testament to the enduring trust some families place in Synergy when the match is right and communication remains clear.

This part of Destin, Florida is a convenient and accessible location with a variety of amenities nearby. There are several restaurants within walking distance, offering options ranging from fast food to sit-down dining. The area also has a couple of theaters for entertainment purposes, as well as pharmacies and medical facilities such as physicians' offices and a vein center. For those who enjoy coffee or light bites, there are cafes like Starbucks and Capriccio Cafe in the vicinity. Additionally, there is a hospital, Destin Clinic-Shmg, located just over a mile away for any healthcare needs. Overall, this neighborhood provides seniors with easy access to essential services and recreational opportunities in a peaceful coastal setting.

Restaurants

• Waffle House (0.1 miles)
• Olive Garden (0.1 miles)
• Sonic Drive-In (0.2 miles)
• Cracker Barrel (0.2 miles)
• Chipotle Mexican Grill (0.3 miles)
• Crystal Beach Coffee Company (0.5 miles)
• Bruster's Ice Cream (0.6 miles)

Theaters

• AMC Destin Commons 14 (0.3 miles)

Physicians

• The Eye Gallery (0.4 miles)
• Destin Vein Center (0.9 miles)
• Destin Plastic Surgery (0.9 miles)
• Hyperbaric Medicine (1.3 miles)
• Andre Abelly (1.9 miles)
• Dr Calvin L. Blount Jr, MD (1.9 miles)
• The Hormone Restoration Center (2.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (2.4 miles)
• Winn-Dixie (3.4 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (6.4 miles)
• CVS Pharmacy (6.6 miles)

Cafes

• Starbucks (0.6 miles)
• Bad Ass Coffee (2.8 miles)
• Capriccio Cafe (3.5 miles)
• Panera Bread (4.2 miles)
• Donut Hole Bakery Cafe (4.3 miles)
• Starbucks (4.4 miles)
• Starbucks (6.6 miles)

Hospitals

• Destin Clinic-Shmg (1.4 miles)

Transportation

• Destin Aviation (3 miles)
• Destin Executive Airport (DSI) (3 miles)

Places of Worship

• Oceans Church (3.5 miles)

Parks

• Mattie Kelly Park (4.6 miles)