Manor At Blue Water Bay

Pros

• The facility appeared clean, well-kept, and visually appealing.
• The new resident appreciated the attempt by the nursing staff to communicate regarding their medication requests.
• One individual was relieved and satisfied after moving their mother to a beautiful and clean facility back in Tennessee.
• The family member noted that the new facility offered a much larger room for a lower cost compared to the previous one.
• They expressed gratitude for finding a place with respectful and courteous front office staff.

Cons

• The reviewer believes the service is extremely poor, with significant delays in medication delivery and inadequate staff communication.
• There are concerns about the facility’s practices, as the reviewer feels their loved one was given medication without consent and was left unwashed and incoherent upon arrival.
• The review highlights that the facility failed to recognize critical health issues, leading to a serious medical situation for the resident.
• The reviewer expresses dissatisfaction with the billing process and transparency regarding therapy services, feeling misled about Medicare coverage.
• Overall, the reviewer does not recommend the facility due to the lack of proper care and respect for residents’ needs.

Review

The testimonials regarding a particular rehabilitation facility reveal a deeply concerning picture of inadequate care, unsatisfactory service, and distressing experiences faced by residents and their families. While some may have perceived the environment as clean and well-kept, the foundational elements of compassionate and competent healthcare seem glaringly absent. Several reviews highlight significant failures in medication management, lack of attention to patient needs, and troubling incidences of neglect that raise substantial questions about the overall quality of care provided at this establishment.

One recurring theme is the alarming delay in administering necessary medications to residents. A new resident reported consistently enduring one-and-a-half to two-hour waits for pain medication after requested—an unacceptable timeframe for anyone relying on timely doses to manage their health conditions. On one occasion, a resident requested pain medication at 2:30 AM for a dose due at 3 AM but did not receive it until 4:05 AM. This pattern of delayed response was compounded by nurses attempting to deny or obscure previous requests made by the resident. Such practices understandably lead to frustration and mistrust among patients who rely on nursing staff for essential care.

Equally concerning are reports from family members who felt compelled to pay hefty out-of-pocket expenses upfront without clear communication regarding financial policies or subsequent reimbursements. One reviewer recounted having to write a check for $3,500 upon their mother’s admission because she didn’t meet Medicare's hospitalization requirements. Complicating matters further was the facility’s intention to bill Medicare for therapy services that were never adequately discussed with family members; they believed such services were unnecessary given their loved one’s conditions. The lack of transparency created an even greater sense of injustice, especially when refunds were promised but seemed indefinitely delayed.

In terms of personal care standards within the facility, another family member expressed grave concern upon finding their loved one incoherent and unkempt just one day after arrival—a stark contrast to her normal state before admission. The individual had been wheelchair-bound; however, no proper attention was given for bathing or grooming during her stay at the facility. Those responsible appeared indifferent or unaware of her basic hygiene needs, raising significant alarms about patient monitoring protocols in place at this center.

Another harrowing account involved a resident's rapid deterioration unnoticed by the nursing staff—a scenario where bloating led to a critical condition indicative of congestive heart failure. The description paints a picture where essential medical cues were ignored or overlooked entirely, leading not only to mismanagement within the facility but also resulting in hospitalization shortly thereafter. This raises serious questions about oversight procedures meant to safeguard residents who have complex medical histories requiring vigilance from healthcare providers.

Ultimately, despite some reviewers acknowledging aspects like cleanliness and general upkeep, they overwhelmingly recommended against choosing this facility due to poor service quality and evident systemic shortcomings in patient care delivery. Stories shared underline an urgent need for prospective residents' families seeking rehabilitation or skilled nursing facilities to thoroughly investigate options carefully prior to making choices that could significantly impact their loved ones' wellbeing—and encourage them instead towards environments where respectfulness and accountability in caregiving are prioritized over superficial appearances alone.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.2 miles)
• Winn-Dixie (0.5 miles)
• Walgreens (6.5 miles)
• CVS Pharmacy (7.1 miles)
• Winn-Dixie (7.5 miles)
• Walgreens (7.6 miles)

Physicians

• Emerald Coast Sleep Disorder (0.2 miles)
• Northwest Florida Woman Care (0.3 miles)
• Advanced Dermatology & Skin Care Centre (0.3 miles)
• Bluewater Diagnostic Imaging (0.4 miles)
• Southern Virtual Medicine (0.4 miles)
• Vial Justine DDS - Justine Vial, DDS (0.5 miles)
• Coastal Skin Surgery and Dermatology - Niceville / Bluewater Bay (0.6 miles)

Restaurants

• Waffle House (0.2 miles)
• Panda Express (3.6 miles)
• Chick-Fil-A (3.7 miles)
• Pounders Hawaiian Grill (4.6 miles)
• The Wharf 850 (4.6 miles)
• Doc's Oyster Bar (5.1 miles)
• Ruby Tuesday (5.2 miles)

Parks

• Fred Gannon Rocky Bayou State Park (1.5 miles)
• Lions Park (4.5 miles)
• Mattie Kelly Park (7 miles)

Cafes

• Panera Bread (3 miles)
• Starbucks (3.5 miles)
• Starbucks (6.6 miles)
• Bad Ass Coffee (7.6 miles)
• Capriccio Cafe (7.7 miles)
• Donut Hole Bakery Cafe (7.9 miles)
• Panera Bread (8.1 miles)

Hospitals

• Mark S Harber Md (4.3 miles)
• Okaloosa Hospital (5.9 miles)
• Destin Clinic-Shmg (6.9 miles)

Theaters

• AMC Destin Commons 14 (6.3 miles)

Transportation

• Destin Executive Airport (DSI) (6.9 miles)
• Destin Aviation (7 miles)

Places of Worship

• Oceans Church (7.7 miles)