Comfort Keepers of Destin

Pros

• The aide was on time and made the client feel comfortable at home.
• She stayed during post-op recovery to ensure safety and help with self-care.
• She drove to the pharmacy to pick up meds and assisted with errands.
• The client appreciated being supervised during recovery and felt safe.
• Kathleen is excellent, very helpful, extremely respectful, and a joy to have around.
• Wanda is an excellent caregiver who puts clients ahead of herself.
• The office staff are kind and caring.
• The owner is kind and caring.
• The reviewers would highly recommend Comfort Keepers and say you can't go wrong with this home health company.

Cons

• The care provider asked about pawn shop locations and suggested selling jewelry to generate income, seen as predatory toward vulnerable elderly people.
• There were ongoing scheduling and communication problems, with no timely calls to confirm availability or to explain when a shift couldn't be filled.
• A caregiver allegedly claimed bed bugs, which led to an unnecessary extermination visit and was described as untrue and unprofessional.
• Since the bed bug incident, the family had about two weeks without a regular caregiver and no outreach from the company about why.
• Explanations given for smoking in the house were not believed; the reviewer felt they were not being truthful.
• Staff were said to push the elderly client to shower and to bark orders, making the in-home experience stressful and disrespectful.
• The reviewer expressed strong disappointment and would not use the company again due to unprofessionalism and poor management.
• In another case, transportation scheduling failed: the driver did not arrive on time, repeated assurances were given but no contact or follow-up from a manager.

Review

Across these reports, Comfort Keepers is seen through many lenses: a source of compassionate, reliable help during vulnerable moments, and at times a reminder that home-care operations can struggle with consistency and communication. Taken together, they sketch a company that can deliver extraordinary, hands-on support when things align well, but can fall short when staffing and scheduling fall through.

Several accounts highlight the strongest possible outcomes, especially in medically sensitive moments. One reviewer described a caregiver who showed up on time, smoothly settled into a home environment, and remained with them through post-operative recovery to answer questions for the care team about what to watch for once back at home. This caregiver not only supervised the patient's recovery but also helped with self-care after waking from anesthesia, staying for hours to ensure safety and recovery. The aide even drove to the pharmacy to pick up post-operative medications and delivered essential items to the post office. The caregiver assisted with groceries that had been delivered and helped move them inside, all while respecting the patient's pace and encouraging rest. The reviewer emphasized that the caregiver got along with the patient's cat and left them feeling secure in their recovery, ending with sincere appreciation and a willingness to use Comfort Keepers again. Other positive notes in the set praise a compassionate, courteous helper described as respectful and dependable, with strong emphasis on punctuality and clear communication about schedule changes. In one particularly glowing testimonial, Kathleen is singled out as excellent, helpful, and extremely respectful, with the reviewer calling it a joy to have her in their home and noting that their dog also takes a liking to Kathleen.

Caring and uplifting portrayals also extend to more extended care scenarios. A 63-year-old Army veteran who survived a severe stroke describes the care received as the best home health they've encountered since their illness, going so far as to credit the care team and the owner with kindness and dedication that felt nearly miraculous. The same thread of warmth appears in another report praising WANDA as an exceptional caregiver who consistently places clients' needs first and is held up as a blessing. In these accounts, the family feels seen, supported, and reassured by staff who operate with empathy, professional competence, and a genuine sense that the patient's wellbeing comes first.

Alongside these strong testimonials are voices of concern that temper the overall impression. One reviewer relayed a troubling experience in which their parents' caregiver asked about pawn shop locations and suggested selling jewelry for extra income - behavior that raised alarms about predatory practices and elder abuse. The reviewer labeled this as an attempted exploitation of vulnerable seniors and indicated they would not hire the company again, citing a poor judgment of employment character as a result. This warning underscores the importance of ethical boundaries and vigilant oversight in home-care arrangements, especially for clients who may be financially pressed or emotionally vulnerable.

Other reviewers recount more systemic frustrations that can erode trust. One family described losing their regular caregiver after the caregiver left the company, followed by a prolonged period without a replacement and little communication about why. They recounted a troubling incident where a caregiver claimed there were bed bugs coming from her purse, which prompted a pest-control response; the family later verified there were no bed bugs. The lack of timely updates and inconsistent staffing left them feeling abandoned during a difficult time for a family member with Parkinson's disease and dementia. Additional friction arose from scheduling difficulties: repeated assurances that transportation would be arranged, only for the arranged pickup to fail to materialize, leaving a patient stuck and frustrated. In one instance, the scheduled driver was expected at 6 a.m. for a 7 a.m. hospital check-in, but no one arrived, communications were inconsistent, and management failed to return calls or emails. The reviewer concluded that these experiences warranted caution and would give the company a second thought for future needs.

A separate account focused on a transportation and post-procedure package, where the client had hired Comfort Keepers well in advance and provided a credit card under the impression of a four-hour minimum. Despite assurances that everything would be scheduled promptly, the client endured multiple delays and a lack of concrete scheduling details. Repeated follow-ups yielded assurances that the details would be settled, but the actual service never materialized, resulting in wasted preparation time and additional discomfort for someone already dealing with medical procedures. The complaint also notes poor responsiveness from a manager, who never returned calls or emails, contributing to a sense of unreliability during a high-stress period.

Taken together, these stories present a nuanced picture. On the one hand, Comfort Keepers is celebrated for caregivers who are punctual, patient, and deeply supportive - able to accompany clients to appointments, assist with medications and shopping, and provide meaningful companionship and safety during recovery. The most glowing testimonials highlight specific caregivers - Kathleen, Wanda, and others - whose professionalism and warmth made a tangible difference in daily life and medical recovery. On the other hand, there are clear warnings about inconsistent staffing, lapses in communication, and concerning ethical questions raised by some care providers. When regular caregivers are unavailable, families report a troubling drop in continuity of care and a lack of proactive outreach from management. Incidents such as false bed-bug accusations and questions about predatory financial advice, whether isolated or repeated, underscore the importance of careful character verification, strong policies, and transparent, timely communication.

For prospective clients considering Comfort Keepers, these reviews suggest two practical takeaways. First, emphasize clear, written scheduling and contingency plans before care starts: confirm the exact number of hours, minimums, and what happens if a caregiver is late or unavailable. Request a direct point of contact for scheduling and any changes, and ask how the company handles substitutions to preserve continuity of care. Second, inquire about caregiver selection, training, and oversight - especially for clients with medical needs or cognitive or mobility challenges. Ask for references, how the company screens for safety and ethical concerns, and what processes are in place if a family experiences a concern with a caregiver. When the organization is well-staffed and communicative, families can expect compassionate, dependable support that helps patients recover with dignity and safety. When staffing and communication falter, the same services can feel inconsistent and risky, making vigilant discussion and proactive planning essential for anyone relying on in-home care.

Located in the heart of Destin, Florida, this area offers a variety of conveniences and amenities for senior living. With a range of dining options including Pepito's Mexican Restaurant and Burger King, as well as pharmacies like CVS and Walgreens within close proximity, residents can easily access necessary services. Additionally, cafes such as Donut Hole Bakery Cafe and Capriccio Cafe provide cozy spots to enjoy a cup of coffee. Healthcare needs are also well-covered with physicians like Carla Jean Hinds, MD and Destin Medical Center nearby. For recreation, parks like Mattie Kelly Park offer tranquil settings for outdoor activities while the AMC Destin Commons 14 provides entertainment options. The presence of Oceans Church for spiritual guidance and ease of transportation through Destin Executive Airport make this area an ideal choice for seniors looking to settle down in a vibrant community.

Restaurants

• Pepito's Mexican Restaurant (0.3 miles)
• Burger King (0.3 miles)
• Shrimp Basket Destin (0.4 miles)
• McDonald's (0.5 miles)
• Jimmy John's (0.6 miles)
• Que Pasa (0.7 miles)
• Harbor Docks (0.8 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• Winn-Dixie (0.5 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (6.2 miles)
• Genoa-Qol Healthcare Co. (7.2 miles)
• Walgreens (7.3 miles)

Cafes

• Donut Hole Bakery Cafe (0.6 miles)
• Capriccio Cafe (0.6 miles)
• Starbucks (3.3 miles)
• Bad Ass Coffee (6.6 miles)

Physicians

• Carla Jean Hinds, MD (0.6 miles)
• Destin Medical Center (0.6 miles)
• White-Wilson Medical Center (0.7 miles)
• Andre Abelly (1.9 miles)
• Dr Calvin L. Blount Jr, MD (1.9 miles)
• The Eye Gallery (3.5 miles)
• Destin Vein Center (4.7 miles)

Places of Worship

• Oceans Church (0.6 miles)

Transportation

• Destin Executive Airport (DSI) (0.8 miles)
• Destin Aviation (0.9 miles)

Parks

• Mattie Kelly Park (1.2 miles)
• John Beasley Park (5.9 miles)
• Fort Walton Beach Landing (7.3 miles)

Theaters

• AMC Destin Commons 14 (3.6 miles)

Hospitals

• Destin Clinic-Shmg (5.2 miles)