Elder Services - Delray Beach, FL in Delray Beach, FL

Pros

• Visiting Angels are life savers, providing compassionate and capable home care.
• Caroline is described as exceptional - kind, attentive, and compassionate, often going above and beyond.
• Denise and the team deliver professional, warm, and reliable service.
• The caregivers are consistently caring, proactive, and able to anticipate needs.
• Families gain peace of mind knowing their loved ones are safe and well cared for.
• The staff responds promptly to urgent needs and coordinates care efficiently.
• The agency treats clients like family and is highly dependable.
• Customer service is superb, with staff who are responsive, flexible, and supportive.
• Clients describe Visiting Angels as angels and a godsend to their families.
• Visiting Angels is a top choice for in-home care and comes highly recommended.

Cons

• One reviewer had a very poor experience with the company, saying they did not deliver what was promised and that a scheduled appointment never showed up.
• Another reviewer warned that without clear expectations, the agency can produce horror stories and promises unfulfilled.
• A different account described a loved one being discharged from the hospital and sent home alone, with no one to provide care.
• There was a report that a caregiver did not arrive for a scheduled first appointment, causing a major disruption for the family.

Review

This Delray Beach branch of Visiting Angels is best suited for families seeking dependable, compassionate in-home elder care that keeps a loved one safely at home while receiving clean, attentive support. It's an especially strong fit for seniors who need a stable mix of companionship, light housekeeping, meal preparation, consistent activity to support recovery, and help with daily living tasks. The model works well for post-hospital recoveries, respite care for family caregivers, and ongoing daily assistance where the home remains the preferred setting. Families with out-of-town members will find the office team's responsiveness and coordination a lifeline, supplying a trusted local point person when plans must shift quickly.

That said, this option may not be ideal for every situation. If the need extends beyond non-nursing support into skilled medical care - such as IVs, complex wound care, or 24/7 professional nursing supervision - alternative arrangements may be more appropriate. The agency emphasizes non-licensed nursing home care, with aides delivering daily living support, not medical treatments. For families seeking a facility-based environment or guaranteed round-the-clock licensed clinical staff, a traditional assisted living or a nursing facility could be more suitable. It is worth noting that one or two reviews report gaps between promises and actual service, underscoring the importance of clear expectations and solid backup plans.

The strongest positives revolve around the caregiving team and the office leadership. Caregivers are repeatedly praised for warmth, attentiveness, and proactive care - often described as going "above and beyond" to address immediate needs, coordinate hospital transitions, or support at-home rehabilitation. Denise and her care-management colleagues consistently earn praise for rapid mobilization, flexible scheduling, and in-person coordination when speed matters. The consistency of the care team and the sense of trust built over multiple clients emerge as the core value, delivering real peace of mind for families who cannot be present in person.

Equally compelling are the testimonials about reliability and personalized service. Clients frequently highlight the ability to secure competent caregivers quickly, including last-minute placements, and the way that individual caregivers become familiar with the patient's routines and preferences. Names like Caroline, Doris, and Rose surface as standout caregivers, while the organization as a whole earns kudos for aligning staffing with evolving need - whether for respite, dementia-related routines, or post-surgical support. This level of continuity translates into fewer stressful moments for families and a clearer path for patients to maintain independence at home longer than expected.

However, there are cautionary notes worth weighing. A minority of reviews flag experiences where "promises" were not fulfilled or where a scheduled visit did not show up, highlighting the inherent risk of relying on any home-care model. The prudent response is to secure written care plans, confirm the backup plan in advance, and insist on a dedicated care manager who can coordinate replacements on short notice. Prospective clients should request a roster of available caregivers, set clear task expectations, and establish regular check-ins with the office to monitor alignment between needs and what is delivered.

Ultimately, this Visiting Angels presence in Delray Beach represents a practical, strong choice for families prioritizing home-based care with deeply caring staff and swift, adaptive service. It suits those who value a personal, human touch, high responsiveness, and the comfort of a nationally backed but locally managed agency. For households that require round-the-clock, licensed medical nursing, or a transition into a facility setting, it is wise to explore alternatives. When the goal is to keep an aging parent safely at home with dignified support and reliable, empathetic caregivers, this branch delivers with proficiency and heart, backed by a proven team that treats clients like family and coordinates care with impressive alacrity.

This area of Delray Beach, Florida offers a variety of amenities that may be appealing for seniors looking to relocate. With several popular restaurants nearby, such as McDonald's and Chick-Fil-A, residents have convenient dining options. Additionally, there are multiple pharmacies within close proximity, ensuring easy access to necessary medications. For medical needs, there are several physician offices and diagnostic centers in the area. The presence of cafes like Starbucks and Panera Bread provide opportunities for socializing with friends or enjoying a leisurely cup of coffee. Nearby parks offer opportunities for outdoor recreation, while places of worship like Congregation B'nai Israel cater to spiritual needs. With theaters and hospitals also within reach, this part of Delray Beach provides a well-rounded community for seniors seeking an active and convenient lifestyle.

Restaurants

• McDonald's (0.4 miles)
• Chick-Fil-A (1.2 miles)
• Surf Shack Subs (1.6 miles)
• Delray Beach Club (1.8 miles)
• Poppies (1.8 miles)
• Hunan Gardens Chinese Restaurant (1.8 miles)
• La Bamba Mexican Spanish (1.8 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• Humana Pharmacy (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)

Physicians

• Personal Physician Care PA (1.7 miles)
• National Spine & Pain Centers - Delray Beach (2.7 miles)
• Dermatology of Boca (3.4 miles)
• Cohen Medical Associates (3.4 miles)
• Diagnostic Centers Of America (3.5 miles)
• Boynton Eye Institute PA (4.8 miles)
• Aker Kasten Eye Center (5.1 miles)

Cafes

• The Original Brooklyn Water Bagel Co. (2.6 miles)
• Starbucks (3.2 miles)
• The Seed (3.3 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.6 miles)
• Starbucks (5.6 miles)
• Starbucks (5.8 miles)

Parks

• Spanish River Park (3.1 miles)
• Caloosa Park (3.8 miles)
• Mizner Bark Dog Park (4.4 miles)
• Boca Tierra Park (4.5 miles)
• Gulfstream Park (5.2 miles)
• Ocean Front Park (6.9 miles)

Places of Worship

• Congregation B'nai Israel (3.9 miles)

Theaters

• Cinemark Premier (4.4 miles)
• Cinemark (6.8 miles)

Hospitals

• Christine E. Lynn Womens Health Center (5.4 miles)