Comfort Keepers of Clermont

Pros

• Comfort Keepers' staff quality is excellent.
• They provide reliable backup care for loved ones.
• They do an amazing job helping with daily living needs.
• Families have 100 percent confidence in their caregivers.
• Caregivers are skilled, kind, courteous, and honest.
• The front office is responsive and helpful, and billing has been accurate.
• Comfort Keepers is a blessing and helps seniors stay at home.
• They are mindful and caring, and clients wouldn't want any other home care provider.

Cons

• The client experienced a sudden caregiver replacement without prior notification.
• The client was not informed in advance about the change in caregiver.
• The client felt threatened and furious due to the lack of notification about sending a stranger.
• The client ended the contract because the change disrupted the home environment during an already stressful time.
• The contract is described as not client-friendly, with no obligation to inform clients of personnel changes.
• The contract allows the company to sue clients for up to $12,000 for hiring a former employee within twelve months, which was viewed as unreasonable.

Review

Comfort Keepers has become a trusted partner for many families, delivering consistent in-home support that makes daily life more manageable for seniors and their caregivers. Across the board, families describe the service as reliable and compassionate, with a long-standing relationship that has grown into real peace of mind. Front-line staff and caregivers are repeatedly highlighted for their quality, kindness, and professionalism, and the ongoing ability to provide back-up care when needed is a recurring theme that many families value deeply.

The experiences with individual caregivers shine through as especially meaningful. One reviewer expressed unwavering confidence in a caregiver named Faye, noting 100 percent trust in her as a dedicated professional who helps manage daily living tasks with competence and empathy. Others praised caregivers for being skilled housekeepers, kind and courteous, and honest - attributes that create a sense of stability and comfort for families relying on at-home support. The overall impression is that Comfort Keepers not only meets practical needs but also offers thoughtful companionship, helping seniors feel respected and well cared for in their own homes.

However, not every experience is without friction. One account details a troubling change in personnel: after four weeks, a different caregiver arrived without prior notice, and the family was not informed that their trusted caregiver would be replaced. The lack of communication led to disruption and a sense of being unprepared in a stressful home environment. The reviewer felt threatened and furious by the sudden change, ultimately ending the contract. This account also raises concerns about the contract terms, mentioning a clause that allegedly protects the company from informing clients about changes in personnel and a potential $12,000 penalty if a former employee is hired within twelve months after ending a contract. The takeaway here is a clear reminder of how crucial transparent communication and client-friendly policies are to maintaining trust when care plans evolve.

Despite that challenging experience, other reviews highlight the responsiveness of the front office and the accuracy of billing, underscoring a generally strong operational backbone. Families report that the office staff are helpful and accessible when questions arise, while caregivers consistently deliver dependable care for aging parents. In several testimonials, Comfort Keepers is described as a blessing, particularly for families managing elder care from a distance. One reviewer raves about how their 81-year-old mother is thriving with the service, and expresses a strong desire to keep her mother in her home with the ongoing support of Comfort Keepers. The sentiment is clear: the organization provides meaningful assistance that enables seniors to remain in familiar surroundings with dignity.

A recurring sentiment across multiple reviews is an appreciation for the way Comfort Keepers treats clients with mindfulness and care. Reviewers emphasize the compassionate, patient approach that makes clients feel valued and supported. Several accounts celebrate the sense of family that develops over time, with caregivers who not only attend to tasks but also become trusted companions. The positive experiences reflect caregivers who are attentive, reliable, and capable of handling the needs of physically and medically challenged seniors while maintaining a courteous, home-like atmosphere.

The service is also highlighted for its adaptability in times of recovery and transition. There are notes of A-class assistance following surgeries, where aides offered both practical help and guidance on household tasks, drawing from their broad experience in caring for people in a variety of situations. The support extended beyond basic tasks, giving recovering individuals confidence to try new things and maintain independence as much as possible. In one testimonial, the care and kindness of individuals named Nicky and Venite stood out as exemplars of the compassionate standard that Comfort Keepers aims to uphold.

In sum, these reviews paint a picture of Comfort Keepers as a trusted provider that many families rely on for attentive, compassionate home care. The positive experiences emphasize reliable service, responsive communication, and a consistent level of care that fosters a sense of family and security for seniors and their loved ones. At the same time, there is a clear lesson about the importance of clear notification and transparent policies whenever caregiver changes occur, ensuring that trust is maintained and families feel informed rather than surprised. Taken together, the collective feedback suggests that Comfort Keepers can be an excellent match for households seeking skilled, kind, and dependable in-home care that supports aging in place with dignity.

This particular area of Clermont, Florida, offers a variety of amenities that may be appealing to seniors considering it as a potential location for living. With multiple physicians and healthcare facilities nearby, including aesthetic dermatology and cardiology services, residents have easy access to medical care. There are also several pharmacies within a short distance. Additionally, there are dining options such as The Crooked Spoon Gastropub and Oakwood Smokehouse & Grill for enjoyable meals out. For recreation, parks like Palatkalaha Park and Oakland Nature Preserve provide opportunities for outdoor activities. Furthermore, the proximity to Orlando Health South Lake Hospital and Orlando Regional Healthcare ensures that emergency medical services are readily available if needed. Overall, this area offers a combination of convenience, healthcare access, dining options, and recreational opportunities for seniors looking for a comfortable and well-rounded living environment.

Physicians

• Aesthetic Dermatology (0.1 miles)
• Lake Medical Hearing (0.2 miles)
• Lake County Hearing Clinic (0.2 miles)
• Excel Pediatrics & Family (0.2 miles)
• Florida Cardiology (0.3 miles)
• Clermont Ambulatory Surgical Center (0.3 miles)
• Dr. LORNA BENNETT (0.5 miles)

Restaurants

• The Crooked Spoon Gastropub (0.1 miles)
• Oakwood Smokehouse & Grill (0.3 miles)
• Taco Bell (0.9 miles)
• Tiki Bar Grill (0.9 miles)
• Ay Jalisco Clermont (1 miles)
• Clermont Fish House (1.1 miles)
• 1 Wok (1.2 miles)

Pharmacies

• Winn-Dixie (1 miles)
• Walgreens (1.1 miles)
• South Lake Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.5 miles)

Cafes

• Cheeser's Palace Cafe (1.5 miles)
• Panera Bread (2.2 miles)
• Starbucks (2.5 miles)
• Starbucks (9.4 miles)
• Starbucks (10 miles)
• Starbucks (10 miles)
• Starbucks (10.2 miles)

Hospitals

• Hospital South Lake (1.6 miles)
• Orlando Health South Lake Hospital Emergency Room (1.6 miles)
• Orlando Regional Healthcare (1.7 miles)
• Orlando Health LabWorks - Horizon West (9.9 miles)

Parks

• Palatkalaha Park (2.2 miles)
• Kirk Park (5 miles)
• Oakland Nature Preserve (6.4 miles)

Theaters

• Cinépolis Luxury Cinemas Hamlin (9.6 miles)