Comfort Keepers of Clermont

Pros

• They did a great job helping the family member by sitting with him, keeping him company, and listening—exactly what was needed.
• Comfort Keepers was a blessing to the family, keeping their loved one comfortable during difficult times.
• The nurses were skilled, compassionate, and caring; they were trustworthy and good communicators.
• Heather and Sue are extraordinary caregivers—the best of the best.
• They have been very helpful and accommodating.
• The mom had a great experience with Comfort Keepers.
• The staff quality is excellent and they have been a great help.
• Back-up care has consistently provided a great experience, with all caregivers being great.
• They have done an amazing job helping their mom with daily living needs, and there is full confidence in caregiver Faye.
• The caregiver was skilled, kind, courteous, and honest.
• The front office has been responsive and helpful; billing has been accurate; the caregiver has done an excellent job caring for both parents.
• Comfort Keepers is a blessing; they take excellent care of their 81-year-old mother; they are highly recommended.

Cons

• The reviewer notes that every caregiver quit or didn't show up.
• The reviewer states that the manager stopped taking calls.
• The reviewer describes their experience as awful, noting that they were repeatedly sent inexperienced new caregivers who barely knew how to change a hospital bed.
• The reviewer reports that one caregiver hit their car while pulling out of the driveway and that they do not recommend hiring them.
• The reviewer felt threatened and furious at not being informed of a new caregiver.
• The reviewer ended the contract due to disruption and points out the policy that the company may sue a client for $12,000 if they hire a previous employee within twelve months of ending a contract.

Review

Comfort Keepers of Clermont is best suited for families that want dependable, compassionate in-home care for a loved one who mostly stays at home but still needs daily support, companionship, and capable help with routine tasks. The service shines when a caregiver is present across the day to provide not only practical assistance but genuine human connection. Families with a loved one who is bedridden or medically challenging can rely on trained caregivers and nurses to deliver consistent care, and those living remotely will appreciate the ability to keep someone at home rather than move to a facility. The agency’s referral pool yields caregivers who are punctual, courteous, and attentive to the emotional needs of seniors, which often translates into a calmer, less stressful home environment for everyone involved.

Those considering alternatives should be aware of several red flags that do crop up in the sample experience. If a housebound loved one requires rock-solid staffing consistency with zero tolerance for turnover or anticipation of last-minute changes, options with demonstrably lower turnover or more rigid client contracts may be preferable. Some families report caregivers quitting or not showing up, with occasional gaps in communication from the office. A few clients encountered instances of new caregivers arriving without advance notice or training, and there was at least one high-profile incident involving a staff member backing out of a driveway collision. In short, for families who cannot tolerate unexpected staffing shifts or opaque terms, evaluating other agencies or even alternative models of care may be prudent.

On the upside, when Comfort Keepers delivers its strongest performance, the impact is meaningful and durable. The most compelling strengths lie in the caliber of the caregivers who arrive ready to engage with loved ones, skilled, compassionate, and able to provide both medical- and daily-living support. Reviews repeatedly highlight the existence of standout team members who become trusted presences in the home, with particular praise for two caregivers who are singled out as exemplary. In addition to direct care, the agency is noted for housekeeping assistance, reliable communication with families, and a capacity to adapt to changing needs with responsiveness that keeps the care plan aligned with what the senior requires. Front-office responsiveness and accurate billing are also cited as meaningful positives, reducing the friction that often accompanies long-term home care arrangements.

The main cons, staff turnover, inconsistent caregiver assignment, and some communication gaps, do not erase the overall value for many families, but they do shape the decision calculus. The most credible risk is abrupt changes in who shows up to care for the loved one and how much notice accompanies those changes. While several families report consistently positive experiences and a sense of trust with caregivers, the presence of less stable staffing means that care plans may require ongoing review and adjustment. The standout care experiences offset these concerns when the right match is found and when there is a clear, proactive line of communication about who will be in the home and when, plus a reliable backup plan for coverage. The cautionary notes about contract rigidity, such as language around replacements and a potential punitive clause, underscore the need for careful reading and negotiation before committing.

In practical terms, the decision rests on risk tolerance and the anticipated need for stability. If the priority is to preserve home life with highly engaged, empathetic caregivers who bring warmth and skill to daily living tasks, Comfort Keepers Clermont is a strong contender. Families should insist on a concrete continuity plan: request to meet and shadow the usual caregiver, confirm a seamless back-up schedule, and secure a written workflow for notifying families about any caregiver changes. Demand transparency on how replacements are handled, what constitutes a long-term staffing solution, and what safeguards exist to prevent unexpected gaps in care. If a family values predictability over occasional but highly capable moments of extraordinary care, this agency can still be the right fit, provided these safeguards are in place and actively managed.

Overall, Comfort Keepers Clermont offers a practical, capable home-care solution that many families will find deeply reassuring. The combination of compassionate, skilled caregivers, the ability to support complex daily living needs, and reliable administrative processes creates a strong foundation for extended home-based care. Yet the realities of staffing turnover and occasional communication lapses mean that families should enter with a sharp, proactive plan: demand consistent scheduling, clear points of contact, and a documented back-up strategy. When those conditions are met, this community’s strengths far outweigh its drawbacks, making it a prudent choice for families prioritizing genuine human connection and robust in-home support over the certainty of a facility setting.

This particular area of Clermont, Florida, offers a variety of amenities that may be appealing to seniors considering it as a potential location for living. With multiple physicians and healthcare facilities nearby, including aesthetic dermatology and cardiology services, residents have easy access to medical care. There are also several pharmacies within a short distance. Additionally, there are dining options such as The Crooked Spoon Gastropub and Oakwood Smokehouse & Grill for enjoyable meals out. For recreation, parks like Palatkalaha Park and Oakland Nature Preserve provide opportunities for outdoor activities. Furthermore, the proximity to Orlando Health South Lake Hospital and Orlando Regional Healthcare ensures that emergency medical services are readily available if needed. Overall, this area offers a combination of convenience, healthcare access, dining options, and recreational opportunities for seniors looking for a comfortable and well-rounded living environment.

Physicians

• Aesthetic Dermatology (0.1 miles)
• Lake Medical Hearing (0.2 miles)
• Lake County Hearing Clinic (0.2 miles)
• Excel Pediatrics & Family (0.2 miles)
• Florida Cardiology (0.3 miles)
• Clermont Ambulatory Surgical Center (0.3 miles)
• Dr. LORNA BENNETT (0.5 miles)

Restaurants

• The Crooked Spoon Gastropub (0.1 miles)
• Oakwood Smokehouse & Grill (0.3 miles)
• Taco Bell (0.9 miles)
• Tiki Bar Grill (0.9 miles)
• Ay Jalisco Clermont (1 miles)
• Clermont Fish House (1.1 miles)
• 1 Wok (1.2 miles)

Pharmacies

• Winn-Dixie (1 miles)
• Walgreens (1.1 miles)
• South Lake Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.5 miles)

Cafes

• Cheeser's Palace Cafe (1.5 miles)
• Panera Bread (2.2 miles)
• Starbucks (2.5 miles)
• Starbucks (9.4 miles)
• Starbucks (10 miles)
• Starbucks (10 miles)
• Starbucks (10.2 miles)

Hospitals

• Hospital South Lake (1.6 miles)
• Orlando Health South Lake Hospital Emergency Room (1.6 miles)
• Orlando Regional Healthcare (1.7 miles)
• Orlando Health LabWorks - Horizon West (9.9 miles)

Parks

• Palatkalaha Park (2.2 miles)
• Kirk Park (5 miles)
• Oakland Nature Preserve (6.4 miles)

Theaters

• Cinépolis Luxury Cinemas Hamlin (9.6 miles)