Caring Hearts Helping Hands Assisted Living in Clermont, FL
Caring Hearts Helping Hands Assisted Living is an assisted living community in Clermont, FL.
Information last verified:
215 Pleasant Hill Drive, Clermont, FL 34711
For more information about senior living options: (866) 208-4318
4.5 from 40 reviews
5 stars
32
4 stars
4
3 stars
0
2 stars
0
1 stars
4
Overall Review of Caring Hearts Helping Hands Assisted Living
common30 reviews mention this
Staff responsiveness and care stand out
Residents and families repeatedly describe staff who are available, attentive, and genuinely caring.
Across the reviews, families describe staff who help with day-to-day needs and are present whenever something comes up. Several mention communication and reassurance during transitions, including making updates, answering questions, and coordinating admissions and transfers. Even during difficult periods like quarantine, reviewers highlight continued support through visits from outside windows, phone check-ins, texts, and photos.
common7 reviews mention this
Clean, comfortable, and welcoming
Multiple reviews praise the facility for being clean, pleasant, and welcoming.
Several reviewers say the rooms and common areas look neat and clean, and they describe the environment as pleasant. A few also connect cleanliness to comfort, saying it doesn’t feel institutional and instead feels more like a normal place to be. Families also mention how the facility maintains this standard over time and during care changes.
common7 reviews mention this
Activities keep residents engaged
Families describe a busy activities calendar that helps residents stay social and engaged.
Reviews repeatedly mention residents participating in daily activities, including social time and organized events. Some families describe outings and day programs that support engagement during illness progression, and others mention entertainment that continues to be offered with adjustments over time. At least one reviewer specifically calls out bingo and daily activities, while another describes programs as engaging and enriching.
common6 reviews mention this
Food quality is frequently mentioned
Dining is a common bright spot, with reviewers often calling meals delicious and varied.
Several reviews mention that residents like the food and describe meals as delicious, with variety across soups, meats, and other items. Families also mention menu options that help residents eat well, including support for fussy eaters. A few reviewers contrast the dining experience positively when compared to other expectations from similar settings.
caveat2 reviews mention this
Care instability and fee concerns
A small number of reviews raise concerns about staffing stability and rising fees.
Some reviewers describe periods of administrative turnover and say there were not enough caregivers, particularly in memory care, which they describe as creating an unsafe environment. Separately, one review also mentions fees tending to increase after a resident moves in and gets settled. These issues are not echoed in the majority of positive reviews, but they are recurring enough to stand out.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
6 resident community capacity
Types of Care
Assisted Living
Amenities
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Care Services
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Excel Pediatrics & Family (0.3 miles)
Florida Cardiology (0.4 miles)
Clermont Ambulatory Surgical Center (0.4 miles)
Dr. LORNA BENNETT (0.4 miles)
Lake County Hearing Clinic (0.4 miles)
Aesthetic Dermatology (0.6 miles)
Crofton Daniel J MD DDS (0.6 miles)
Restaurants
The Crooked Spoon Gastropub (0.5 miles)
Oakwood Smokehouse & Grill (0.6 miles)
1 Wok (0.8 miles)
Ay Jalisco Clermont (0.9 miles)
Golden Corral (0.9 miles)
Cracker Barrel (1.1 miles)
Fazoli's (1.2 miles)
Pharmacies
Winn-Dixie (0.8 miles)
Walgreens (0.9 miles)
South Lake Pharmacy (1.2 miles)
CVS Pharmacy (1.2 miles)
Walgreens (2 miles)
Walgreens (2.3 miles)
CVS Pharmacy (2.4 miles)
Hospitals
Orlando Health South Lake Hospital Emergency Room (1.1 miles)
Orlando Regional Healthcare (1.2 miles)
Hospital South Lake (1.8 miles)
Orlando Health LabWorks - Horizon West (9.4 miles)
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6 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Excellent convenience with access to nearby cafes, parks, pharmacies, physicians, restaurants, and hospitals.
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