1290 NW 8th St, Boca Raton, FL 33486
To contact a resident: (954) 683-3945
For more information about senior living options: (866) 208-4318
Havencrest on the Lake Costs & Pricing
Havencrest on the Lake offers a private room option at a monthly cost of $5,500, which reflects its premium amenities and services tailored for an elevated living experience. In comparison, the average cost for similar accommodations in Palm Beach County stands at $4,444 per month, while the broader state average is notably lower at $3,699. This positioning indicates that Havencrest provides distinct advantages and quality that may justify the higher price point, appealing to those seeking exceptional care and a luxurious environment amidst the competitive landscape of senior living options in Florida.
| Floor plans | Havencrest on the Lake | Palm Beach County | Florida |
|---|---|---|---|
| Private | $5,500 | $4,444 | $3,699 |
Overall Review of Havencrest on the Lake
Pros
The facility is beautiful.- The staff are great.
- The loved one has been there for years.
- They have always been treated like family.
- The care provided is excellent.
Cons
The aides are horrible and yell at residents.- They would shut the thermostat, leaving the room at 80 degrees.
- The husband had bruises on his nose and left hand, and the aides would not explain what happened.
- The residents were medicated and stayed in their rooms.
- The aides were mean, nasty, lazy, and without compassion.
- They would not answer any questions.
- The owner would not return calls.
- One aide was not allowed to approach the husband due to her actions.
- The reviewer warned others not to put their loved ones in this place.
- The aides’ attitude worsened from day one, forcing the reviewer to move him.
- The reviewer experienced high blood pressure from aggravation.
- Havencrest Management does not follow up with insurance requests, causing unpaid claims.
Review
Havencrest on the Lake in Boca Raton is best suited for families who can stay actively involved in care decisions and prize a polished, home-like environment where some staff form meaningful connections with residents. The facility presents as inviting: well-kept grounds, bright common areas, and a setting that feels comfortable for visitors who arrive with questions and expectations. For seniors who benefit from daily family presence and a governance structure that respects input from loved ones, Havencrest can deliver a sense of safety and belonging. The caveat is that this suitability rests on strict, ongoing oversight of day-to-day operations; without consistent, compassionate frontline care, the positives quickly erode. In short, the right resident or family will leverage the facility’s strengths while vigilantly managing the weaknesses.
On the negative side, the strongest red flags center on frontline care. Multiple accounts describe aides who yell, show little patience, and fail to respond to basic questions. One family reported bruises on a resident and a lack of transparency about what happened, followed by several weeks of tense communication with management. Temperature control in private rooms also emerges as a recurring irritant, with reports of thermostat changes that left rooms stiflingly hot. The pattern of poor disclosure and limited accountability, from residents’ families to the owner, casts a pall over safety. In short, safety and trust hinge on whether staff are consistently respectful, responsive, and subject to real oversight.
By contrast, some reviews celebrate Havencrest as a beautiful facility with reportedly dedicated staff and long-term care that feels personal. A family notes being treated like family, and another indicates excellent care for a loved one, at least in the hands of some caregivers. There is also a hint of reliable warmth in the moments when communication works and when expectations are aligned with what the staff can deliver. Yet these positives feel fragile amid the louder concerns, suggesting that experience at Havencrest is highly variable and heavily dependent on which aides are on shift and which managers have the ear of families.
That dynamic matters for decision making: the aesthetic and the potential for genuine connection do not automatically compensate for the risk of abuse, poor reporting, and inconsistent management. The strongest offset comes from engaged families who demand clear care plans, prompt responses, and visible accountability. Prospective residents should request recent incident logs, insist on direct conversations with the administrator, and seek assurances about staff training, supervision, and turnover. It also helps to confirm the billing and insurance processes in writing, so claims and approvals don’t slip through the cracks. If these safeguards cannot be demonstrated, the weight of the cons becomes too heavy.
Alternatives make sense for anyone who cannot sustain strict oversight or who requires consistently high-level staff conduct. Those needing steady, calm, and clearly documented responses to concerns, or anyone wary of frequent shifts in staff and leadership, will likely be happier elsewhere. Families relying on insurance approvals should expect more proactive follow-through and transparent communication; when that is missing, the financial aspect becomes a meaningful risk. For residents with higher medical or daily living needs that demand reliable, proactive assistance, consider communities with stronger on-site supervision and formal care-management processes.
Bottom line: Havencrest on the Lake can work for a resident whose family is prepared to supervise closely, insist on accountability, and tolerate some variability in day-to-day care. The facility’s beauty and select caregiver moments are legitimate strengths, but they must be matched with unwavering staff discipline and robust leadership. Prospective movers should conduct rigorous due diligence: tour at different times, speak with current residents and families, review the latest state inspection report, and request concrete evidence of how incidents are handled and documented. If the answers point to reliable staff, transparent communication, and prompt problem-solving, Havencrest is worth considering; if not, the prudent choice is to seek a community with consistent care and steadier administrative follow-through.
6 resident community capacity
Assisted Living
Board and Care Home
Respite Care
Activities on-site
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Move-in coordination
Outdoor space
Private
Telephone
Wi-Fi/high-speed internet available
Fort Lauderdale-Hollywood International (20 miles away)
24-hour supervision
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Incontinence care
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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