Willowbrooke Court At St Andrews

Pros

• The property at St Andrews Estates is beautifully landscaped with many fountain filled lakes and beautiful birds of all shapes and sizes.
• The Independent living facility at St Andrews Estates is the most modern and up to date facility out there.
• The people at St Andrews Estates were super nice.
• Willowbrooke Court of St Andrews received AWESOME care by ALL staff.
• The CNA's at Willowbrooke Court treated residents with love and respect.
• The Staff at Willowbrooke Court is truly AMAZING!
• Residents at Willowbrooke Court were well taken care of and engaged in activities.
• St Andrews Estate was a very nice place with many nice-looking places and a lot of activities.
• Some great people are employed at Willowbrook who really care about the residents.
• There are some positive experiences shared about specific staff members and their dedication to providing excellent care for residents.

Cons

• The dining room staff is the worst.
• The poor residents have to wait so long to get their food and many times they don’t get what they choose.
• The kitchen staff argues with them.
• The directors never answered phone calls and never returned messages.
• They had extended lunch periods and would ignore questions.
• My mother was losing the ability to walk with a walker, but they pushed her to continue walking even when she couldn't.
• No one would help her eat and she fell from the walker and broke her hip.
• Not one director ever came in to see how she was doing after her operation.
• My mother had a horrible death and I felt hopeless, disgusted, and totally disappointed in Willowbrook.
• St. Andrews Estates takes the condo after you pay thousands of dollars for it, which is wrong.
• It was really upsetting to hear that your family doesn’t get the condo or have the right to sell it after you pass away.
• The head administration at Willowbrook is detached, disorganized, and nothing gets done or done well.

Review

St. Andrews Estates is a senior living community that offers independent living, nursing care, and other amenities for the elderly. While some reviewers have praised the facility for its beautiful landscape and modern facilities, others have criticized the unfriendly and uncaring attitude of the staff.

One reviewer mentioned that the dining room staff was particularly problematic, with poor service resulting in long waits for food and residents not receiving their desired meals. Additionally, there were reports of arguments between kitchen staff and residents. This lack of friendliness and empathy could greatly impact the quality of life for residents who rely on this assistance.

On the other hand, another individual shared a positive experience about their parents moving onto the property. They highlighted the benefits of independent living in a well-maintained condo with access to lifetime health care at a reasonable cost. The beautiful landscaping with fountain-filled lakes also contributed to a pleasant environment for seniors. However, they expressed that they would update their review once their parents moved in to assess how well they were being treated by St Andrews.

In contrast to these mixed reviews, one reviewer had an extremely negative experience with Willow Brook in Boca Raton, which is part of St. Andrews Estates. They recounted how their mother suffered from dementia during her two-year stay at the nursing facility. The directors never answered phone calls or returned messages, showing a lack of concern for residents' families. They also described instances where staff members ignored residents' questions or pushed them too hard physically, resulting in serious injuries like broken hips.

Conversely, another person had an overwhelmingly positive experience at Willowbrooke Court at St Andrews as an Occupational Therapist with over 50 years of Long Term Care experience. They commended the staff for providing excellent care and going above and beyond their duties to meet their father's needs. The nurses were praised for their love and respect towards patients and even brought in dogs to brighten up their day. The review emphasized outstanding staff, cleanliness, engaging activities, and personalized care.

Furthermore, a potential resident or family member raised concerns about the high costs associated with purchasing a condo at St. Andrews Estates. They were shocked to discover that upon the resident's passing, the family would not inherit or have the right to sell the property. This revelation was disappointing for them despite acknowledging the beautiful facilities and multitude of activities available.

Lastly, one distressing review detailed a harrowing incident involving negligent care for a 102-year-old resident in Willowbrook. The individual called the nursing station at 9 am but received no response until 11 am. When they finally spoke to their husband, he was in an extremely bad shape. It was revealed that he had been left on the floor all night after calling for help due to his sore pressure point bothering him. The staff member who eventually found him put him back in bed in an uncomfortable position that restricted movement. The reviewer expressed their shock and urge for others to be vigilant when considering this facility.

In conclusion, these reviews paint a varied picture of St. Andrews Estates and its various components such as Willowbrook Court and independent living condos. While there are positive aspects such as modern facilities and engagement with activities, concerns about unfriendly staff attitudes, negligence in care, and high costs raise questions about the overall quality of life for residents in these senior living communities.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• CVS Pharmacy (1.1 miles)
• Winn-Dixie (1.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3.2 miles)
• Walgreens (3.4 miles)

Restaurants

• The Capital Grille (0.5 miles)
• The Cheesecake Factory (0.7 miles)
• Laspada's Original Hoagies (0.8 miles)
• Farmer's Table (1.2 miles)
• McDonald's (1.3 miles)
• City Fish Market (1.7 miles)
• Denny's (1.9 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1 miles)
• The Seed (2.8 miles)
• Starbucks (3 miles)
• Starbucks (3.2 miles)
• Starbucks (3.5 miles)

Physicians

• RevaMed Primary Care Associates (1.3 miles)
• Boca General & Family Medicine (2.1 miles)
• Retina Group of Florida (2.2 miles)
• Baptist Health Marcus Neuroscience Institute | Boca Raton (2.4 miles)
• Aker Kasten Eye Center (3.1 miles)
• Steiger Facial Plastic Surgery: Dr. Jacob D. Steiger (3.5 miles)
• Dermatology of Boca (4.4 miles)

Parks

• Mizner Bark Dog Park (1.8 miles)
• Boca Tierra Park (1.8 miles)
• Spanish River Park (5.3 miles)
• Powderhorn Park (5.5 miles)
• South County Regional Park (5.9 miles)

Places of Worship

• B'nai Torah Congregation (1.9 miles)
• Congregation B'nai Israel (2.2 miles)

Theaters

• Cinemark Premier (2 miles)
• Regal Shadowood (3.8 miles)

Hospitals

• Christine E. Lynn Womens Health Center (2.5 miles)
• West Boca Medical Center (3.7 miles)