BrightStar Healthcare of Seminole County

Pros

• BrightStar Care is described as helpful, knowledgeable, friendly, efficient, professional, warm, and understanding, with fair pricing.
• ZH helped them through challenging days.
• Ashley is terrific with the client's mom, and is kind, patient, and always smiling.
• Shay did a great job finding Ashley as a perfect match for the mom.
• The BrightStar caregivers are very caring and conscientious, and the client's son loved all three of them.
• Shay and Natalie provided professional, empathetic care and matched the family with a fully vetted group; Sara has endeared herself to the mom, and 24/7 human phone support is highly valued.
• The service is very professional, always on time, and a joy to receive; they always answer calls with questions.
• Nurse Kristine is amazing, making IV treatments less scary and handling high anxiety well; she is caring, checks on patients, wears a mask, and is trans-friendly, respectful, and thorough.
• Amy is wonderful: kind, caring, and attentive; she assists with house cleaning, bathing, dressing, and meals; highly recommended.

Cons

• They did not show up for care and had no replacement on the third day.
• The nurse sent brought covid into the home and infected the whole family.
• They could not rely on BrightStar Care to care for their parents as contracted.
• Instead of owning the mistake, they chose to blame it on Covid-19.
• It was described as totally unprofessional and they would not contract care from BrightStar again.
• They would not recommend BrightStar Care.

Review

BrightStar Care has earned praise across many experiences for the care they provide in the home, with clients consistently noting a blend of professionalism, warmth, and dependable support. Several reviews highlight the quality of specific staff members who made meaningful differences for families. One reviewer especially singled out ZH, describing them as a tremendous help during challenging days, while another family lauded Ashley for their mother's care, noting Ashley's kindness, constant smile, and fit with their loved one's needs. Shay was recognized for her role in identifying Ashley as a great match, underscoring the importance of thoughtful caregiver matching as a foundation for positive experiences.

The care team's consistency stands out in accounts where families have worked with multiple BrightStar caregivers. A parent shared that three BrightStar caregivers had worked with their son and that each one was loved by the child, signaling that the agency can provide steady, reliable personalities who connect well with younger clients. This sentiment is echoed in broader assessments of the company's approach to caregiving, with families appreciating caregivers who bring genuine care and a respectful presence into the home.

Several reviews center on the relationship-building and reliability that families rely on in caregiving. Shay and Natalie were commended for conducting an interview and assessment with empathy and professionalism for an 82-year-old mom, resulting in a thoroughly vetted and wonderful group of caregivers - someone the family could trust and rely on. The ability to have real-time, responsive communication by phone - described as "24 hours a day by human beings" - was especially valued, highlighting BrightStar's commitment to accessible support whenever questions or emergencies arise.

Professionalism, punctuality, and compassionate bedside manner are frequently celebrated. One reviewer highlighted nurses who arrived on time, were caring, and easy to contact for questions. Nurse Natalie was singled out as professional and genuinely concerned for the client's well-being, reinforcing the impression that BrightStar's nursing staff brings both clinical skill and heartfelt attention to patients. Other families noted how caregivers could be flexible with hours and responsive to scheduling changes, with Shay praised for quick responses and adaptability in coordinating care for a father returning from rehab.

The care experience can also extend beyond medical tasks to include personal reassurance and thoughtful touches. A family describing BrightStar Care of Seminole County emphasized that the team goes above and beyond, personalizing care to suit the client's situation. The reviewer contrasted BrightStar's consistency with other providers who had made promises but failed to deliver, underscoring the value of reliable, follow-through-oriented service. The same account specifically highlighted the team's attentiveness during doctor's appointments and special situations, and their genuine ability to understand and follow through on evolving needs.

Within the broader positive feedback, individual caregivers are celebrated for their character and kindness. Amy stands out in multiple notes: one reviewer spoke highly of Amy's assistance with house cleaning, bathing, dressing, and meal preparation, praising her warm personality, attentiveness, and caring nature. Another client described Amy as a wonderful, Christian lady who loved pets, making her a trusted and easy-to-work-with presence during recovery from arm surgery. These mentions reinforce how BrightStar caregivers can become a comforting, reliable presence in daily routines and recovery processes.

Not all experiences were flawless, however. One account recounts a severe lapse in service: the family contracted BrightStar to care for a wheelchair-bound parent with cancer and a mother with dementia, but the caregivers did not show up on the third day and were not adequately replaced. The nurse who did arrive allegedly introduced COVID into the home, leading the family to shorten a trip and return home due to safety concerns. In that case, the family felt the agency blamed the situation on COVID-19 rather than owning the mistake and correcting it. The reviewer urged that they would not contract care from BrightStar again, emphasizing the impact of a single breakdown on trust and willingness to continue services.

Amidst the range of experiences, several reviews celebrate staff who not only deliver skilled care but also provide emotional support and reassurance. Kristine, a nurse highlighted by a family, received praise for making IV treatments less intimidating and for attending to high anxiety with care. The nurse's attentiveness - checking in before leaving and asking about daily feelings - coupled with a respectful, mask-wearing, compassionate approach, underscored what families value: a caregiver who treats clients with dignity, respect, and a personal touch. The reviewer also noted Kristine's inclusivity and thoroughness, emphasizing the essential elements of compassionate, patient-centered care.

Taken together, these reviews illustrate a service that many families find deeply beneficial: reliable staffing, careful caregiver matching, open and accessible communication, and a genuine commitment to patient-centered care. Clients celebrate BrightStar for providing consistent caregivers who connect well with family members and patients, a responsive nursing team, and thoughtful personal touches that support both medical and daily living needs. At the same time, they acknowledge that even in a field built on trust and care, lapses can occur, and when they do, swift accountability and corrective action become critical to maintain confidence. Overall, the sentiment across the positive experiences is one of appreciation for compassionate professionals who strive to ease the burdens of caregiving and bring warmth, respect, and practical support into homes.

This area of Altamonte Springs, Florida offers a convenient and diverse range of amenities for senior living. With various dining options such as McDonald's, Chick-Fil-A, and Twin Peaks in close proximity, seniors can enjoy a variety of dining experiences. Nearby pharmacies like CVS Pharmacy and Walgreens make it easy to access essential medications and healthcare supplies. The presence of parks like Cranes Roost Park provides opportunities for outdoor recreation and relaxation. Additionally, there are several reputable physicians' offices and hospitals nearby for healthcare needs. Transportation is also easily accessible with the Altamonte Springs SunRail Station located just 2 miles away. Overall, this part of Altamonte Springs offers a well-rounded environment with convenient services for seniors looking to settle in the area.

Restaurants

• McDonald's (0.1 miles)
• Chick-Fil-A (0.2 miles)
• Twin Peaks (0.2 miles)
• Miller's Ale House - Altamonte Springs (0.9 miles)
• Kiwi's Pub & Grill (1.6 miles)
• An Tobar (2 miles)
• 4 Rivers Smokehouse (2.2 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Winn-Dixie (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.6 miles)
• Walgreens (2.9 miles)

Parks

• Cranes Roost Park (0.6 miles)
• Wekiwa Springs State Park (5.6 miles)
• Blue Jacket Park (6.7 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (3.2 miles)
• The Glass Knife (4.7 miles)
• Starbucks (4.8 miles)
• Starbucks (6.9 miles)

Theaters

• AMC Altamonte Mall 18 (0.7 miles)
• Regal Winter Park Village & RPX (4.4 miles)
• Regal Wekiva Riverwalk (5.1 miles)

Physicians

• Cabrera, Alicia Neurology of Central Florida (0.9 miles)
• Orlando Heart Specialists (1 miles)
• Florida Eye Clinic (1.1 miles)
• Longwood Family Health (1.3 miles)
• Altamonte Family Practice (1.5 miles)
• Ear Nose Throat Surgical Associates (1.7 miles)
• RDV Sportsplex Pediatrics (1.9 miles)

Hospitals

• Florida Hospital Altamonte (1.2 miles)
• Adventist Health System (2 miles)
• Winter Park Memorial Hospital (5.8 miles)
• FH Engineering Services (6 miles)
• Florida Hospital (6 miles)
• Florida Hospital- South Campus (6 miles)
• Florida Hospital Womens Center (6.1 miles)

Transportation

• Altamonte Springs SunRail Station (2 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (3.3 miles)