Homewatch Caregivers of Windsor

Pros

• Annemarie's keen attention to detail, safety, healthcare, and companionship makes Mom happier and healthier.
• Sonia Johnson-Wright is described as an angel to Mom, with courteous and patient care that Mom enjoys.
• Jodi is described as the most caring and capable caregiver the reviewer has ever known.
• Office staff such as Claudia, Daisy, Tanya, and Gabriella are extremely helpful and easy to contact.
• The team is attentive and dedicated to meeting clients' needs.
• Homewatch CareGivers provides excellent, professional, and compassionate care.
• Their exceptional customer service is admirable and reassuring.
• The initial RN home assessment is outstanding and demonstrates superior attention to detail.
• The caliber of caregivers is exemplary.
• Families report peace of mind knowing their loved ones are safe and well cared for at home.

Cons

• A reviewer stated the agency was not reliable, citing no-shows and calls not being returned.
• Another reviewer described the office staff as rude and unhelpful, noting last-minute scheduling and that Illeana did nothing to assist when care was canceled, concluding with a warning not to book with the agency.

Review

Finding dependable, compassionate in-home care can feel like searching for a good neighbor - you want someone who is professional, trustworthy, and genuinely attentive to your loved ones. Across a wide range of families and circumstances in Windsor and the surrounding counties, many families describe Homewatch CareGivers of Windsor as that kind of partner. The consistent thread in these stories is the relief and confidence that comes with knowing a skilled caregiver is in place, supporting both the senior in need and the family members who worry about them.

One family centers their memory on Annemarie, whose meticulous attention to safety, healthcare needs, and daily companionship made a meaningful difference for a 93-year-old mom. They note that Annemarie's careful approach helped Mom eat better, stay healthier, and actually look forward to the time they spend together. The care isn't just practical; it's personal. That combination of safety-conscious care and heartfelt engagement left the family profoundly grateful for Annemarie's kindness and steady support.

Another vivid vignette comes from a family whose matriarch is 91 and needed steady assistance. They describe Sonia Johnson-Wright as a guardian-angel kind of caregiver - courteous, patient, and popular with Mom, who eagerly asks if it's Sonia's day to come. The tone is one of wonder at finding someone who embodies both professionalism and genuine warmth, and the family expresses a heartfelt wish that more caregivers could be like Sonia in the world.

Caregivers and the office team are frequently highlighted in tandem. Jodi is singled out as the most caring and capable caregiver the family has encountered, with a strong, supportive office team behind her - the likes of Claudia, Daisy, Tanya, and Gabriella. Families consistently remark on how the staff treats each client as an individual, offering personal attention and practical support. The impression is one of a cohesive, client-centered operation where the people at the office are as integral to the experience as the caregivers in the home, and where families feel they have full access to assistance when they need it.

Beyond individual stories, several reviews extol the overall quality and reliability of Homewatch CareGivers of Windsor, CT. A professional team is described as attentive and dedicated to meeting each elder's needs, with the hope that their care helps loved ones maintain dignity and comfort at home. The company's initial home assessment - performed by an RN - is praised for its outstanding attention to detail, while the caregivers' experience and longevity provide a sense of security that a loved one will be safe and well cared for when family members cannot be there. This combination - caregivers who are both skilled and committed, and a support system in the office that is easy to reach - emerges as a defining strength.

Several families emphasize the emotional and practical benefits of working with Homewatch CareGivers. They describe peace of mind, reliable communication, and an approach that respects the patient and the family as a unit. The staff's ability to stay connected - notes after each shift, proactive calls with updates, and a willingness to coordinate care across days and needs - helps families feel they are navigating a challenging period with steady guidance. Pets are even welcome in some cases, underscoring a sense of normalcy and comfort that enhances the overall experience of care.

However, not every experience is uniformly positive. A few reviews raise concerns about reliability and communication. One family describes the agency as not reliable, citing no-shows and no calls. Another notes a negative experience with scheduling and customer service, describing rude interactions and a particular staff member as unhelpful when care arrangements were canceled. These messages serve as cautionary reminders that, while many families have life-enriching experiences, there can be inconsistencies in scheduling and responsiveness that prospective clients may want to consider and address directly with the agency.

In total, the testimonials present a portrait of Homewatch CareGivers of Windsor as a service capable of delivering high-quality, compassionate in-home care. The strongest moments come from caregivers who blend professional expertise with heartfelt, personalized attention - caregivers like Annemarie and Sonia - and from a well-organized office team that supports families through every step. The stories of long-term care for fathers and grandfathers, shared grocery runs, meal preparation, medication management, and gentle companionship together paint a picture of care that can keep loved ones at home with dignity. At the same time, the more challenging notes about scheduling and communication highlight opportunities for continued improvement so that the agency can consistently meet every family's high expectations.

This section of Windsor, Connecticut offers a variety of amenities and services that cater to the needs of senior residents. With numerous dining options such as Tunxis Grill & Pizzeria, Bear's Smokehouse Barbecue, and Popeyes Louisiana Kitchen, seniors can enjoy a variety of cuisines close to home. There are also several pharmacies in the area including Walgreens and CVS Pharmacy for easy access to medications. Transportation options are convenient with Bradley International Airport nearby along with Union Station for travel needs. Additionally, there are reputable physicians and medical facilities like Connecticut Maxillofacial Surgeons and St Francis Hospital for healthcare needs. For leisure activities, there are cafes like Birdhouse Coffee and theaters like Cinemark Buckland Hills 18 + Imax within a short distance. Overall, this part of Windsor provides a well-rounded community with an array of services suitable for senior living.

Restaurants

• Tunxis Grill & Pizzeria (1.4 miles)
• Bear's Smokehouse Barbecue (1.7 miles)
• Popeyes Louisiana Kitchen (1.9 miles)
• Skyline Restaurant (2 miles)
• Bobby V's Restaurant & Sports Bar (2.3 miles)
• Maine Fish Market & Restaurant (2.9 miles)
• McDonald's (3.1 miles)

Pharmacies

• Walgreens (2.3 miles)
• Walmart Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (5.3 miles)
• CVS Pharmacy (6 miles)
• CVS Pharmacy (6.2 miles)
• Walgreens (6.3 miles)

Transportation

• Lot 3 BDL (2.4 miles)
• Bradley International Airport (BDL) (2.6 miles)
• Delta Airlines (2.7 miles)
• Escape Lounge (2.8 miles)
• Simsbury Airport (4B9) (6.5 miles)
• Union Station (9 miles)

Physicians

• Connecticut Maxillofacial Surgeons (3 miles)
• Jennifer W. Pennoyer, MD (6.5 miles)
• Physical Medicine and Rehabilitation of Hartford (6.6 miles)
• Starling Physicians (6.6 miles)
• Ognjenka Nadazdin-Boskovic, MD (6.9 miles)
• Connecticut Eye Physician and Surgeons (7.2 miles)
• Evergreen Endoscopy Center (7.3 miles)

Cafes

• Birdhouse Coffee (5.3 miles)
• Panera Bread (7.6 miles)
• Starbucks (7.9 miles)
• Starbucks (7.9 miles)
• Starbucks (8.7 miles)
• Starbucks (9 miles)
• Blue State Coffee (9.1 miles)

Places of Worship

• Jehovah's Witnesses (6.9 miles)
• Saint Mary Parish (7.6 miles)
• Emanuel Synagogue (8 miles)

Theaters

• Enfield 12 - Cinemark Theatres (7.7 miles)
• Cinemark Buckland Hills 18 + Imax (8.5 miles)

Hospitals

• St Francis Hospital (8.8 miles)

Parks

• Elizabeth Park (9 miles)
• Bushnell Park (9.2 miles)