Golden Horizions Elder Care

Pros

• Golden Horizons has done an outstanding job of customizing care to specific requirements.
• Golden Horizons has always been very accommodating in quickly addressing and resolving any issues.
• Golden Horizons is easy to work with and there is excellent communication between the office staff and family.
• Everyone from administration, office personnel, and caregivers is involved and concerned about the client and makes suggestions to enhance the client's lifestyle.
• Golden Horizons is the reason a nonagenarian father could stay living at home alone for so long.
• Golden Horizons is the best eldercare company our family has ever hired.
• The CNAs and PCAs are fabulous, and the company is extraordinary.
• When a nonagenarian parent was deathly ill, Golden Horizons rose to the task and provided excellent care, with everyone supportive and caring.

Cons

• A reviewer warned to beware of the company after noting a caregiver assigned to their 92-year-old mother became intoxicated in the home and left, and that the agency failed to follow up with an apology or remove the employee, calling it disgraceful.

Review

From the outset, Golden Horizons has stood out for its ability to tailor care to meet very specific needs. The initial meeting set a tone of precision and attentiveness, and the team has continued to demonstrate that same level of customization. When schedules shift, they're quick to accommodate and address any issues, showing a real commitment to keeping care seamless. The experience is described as easy to work with, with a track record of excellent communication between the office staff and the family, which makes planning and adjustments much less stressful.

A recurring strength across the feedback is how deeply involved all levels of the organization are in the client's well-being. People from administration, office personnel, and caregivers are said to be engaged and genuinely concerned about the client, not just performing tasks but offering suggestions to enhance the client's lifestyle. This holistic, team-oriented approach helps ensure that care feels cohesive rather than fragmented, and it reinforces a sense of continuity for families who rely on Golden Horizons.

There is a strong, unanimous sense of satisfaction with Golden Horizons. One family summarizes the sentiment by saying they have been very happy with the company, highlighting how the agency has met and exceeded expectations. These positive sentiments are echoed by the Gearity Family, who emphasize a reliable, supportive partnership that has made a meaningful difference in daily life and planning for future needs.

Several testimonials celebrate the personal touch and the human connections that develop through the agency's care. One reviewer notes that staff are responsive, caring, and professional in every interaction, and that this level of care provides peace of mind about the personal care of a loved one. The sentiment that caregivers are "true gems" encapsulates the warmth and gratitude families feel when someone they trust becomes a reassuring part of daily life.

A particularly vivid narrative comes from a family with a loved one in Old Saybrook. The dad was a client for many years, and the reviewer cannot say enough about how well he was cared for. One caregiver who helped with bathing and cooking ended up becoming more like a family member, illustrating the deep rapport that can form in home care. As the father aged and required more frequent support, Golden Horizons helped fill a daily need, ensuring continuity of care. When a scheduled caregiver was unavailable due to sickness or weather, the management staff stepped in to find someone so the father would not be left alone. The family emphasizes that they were never let down, and that this persistent reliability allowed the father to stay living at home alone for as long as possible. It's a powerful reminder of how flexible, dependable staffing can sustain independence for aging loved ones.

Other testimonials reinforce the sense of warmth and community surrounding Golden Horizons. Phrases like "Great company! Family friendly and just nice wholesome people" and "WONDERFUL company to be with. You won't regret it. Come join the family." appear to capture the overall culture families experience: approachable, supportive, and rooted in a genuine desire to help people live comfortably at home. The cadence of praise continues with simple but emphatic lines such as "Great service and the best caregivers!" and "Golden Horizons is the best eldercare company our family has ever hired."

The strongest point in these narratives is the combination of outstanding caregiving and a remarkable level of dedication from CNAs and PCAs. One reviewer stresses that the CNAs and PCAs are fabulous, describing the company as extraordinary. They recount a situation where a nonagenarian parent was deathly ill and received care that felt not only capable but deeply caring and supportive from everyone involved. The overall tone is one of gratitude and reverence for the staff, underscoring that the company consistently rises to the task when a loved one is most vulnerable.

Amid the abundant praise, there is a cautious note from a family who experienced a significant lapse. They describe a caregiver who arrived intoxicated and left the home before they returned. According to their account, there was no immediate follow-up phone call to apologize or check on the mother's condition, and they allege that the company kept this problematic employee on staff. The reviewer describes the situation as disgraceful. This single negative experience stands in sharp contrast to the otherwise glowing testimonials, serving as a stark reminder that even highly regarded providers can encounter serious failures and that accountability and remediation are essential parts of sustaining trust.

Taken together, the collection of impressions paints a strong portrait of Golden Horizons: a company that excels at personalizing care, maintaining open and proactive communication, and supporting families with reliable, compassionate staff. The overwhelmingly positive experiences highlight a consistent ability to keep clients at home and maintain quality of life through thoughtful, dedicated caregiving. Yet the negative account serves as a crucial counterpoint, underscoring the need for vigilant oversight, prompt apology, and decisive action when standards are not met. For families evaluating eldercare options, Golden Horizons appears to offer a compelling combination of heart, hands-on caregiving, and a family-centered approach - alongside a clear expectation that safety and accountability must remain at the forefront.

Physicians

• Assoc'd Ear Nose and Throat Specialists (0.2 miles)
• Dr Parson's (0.7 miles)
• Uconn Health Partners (1.2 miles)
• SHE Medical (1.4 miles)
• Optometric Specialty Group (1.4 miles)
• Woodland Women's Health Associates (1.6 miles)
• Medical Oncology and Blood Disorders (1.6 miles)

Restaurants

• Artisan (0.4 miles)
• Max's Oyster Bar (0.5 miles)
• Bartaco (0.6 miles)
• Barcelona Restaurant (0.6 miles)
• Restaurant Bricco (0.7 miles)
• Zohara (0.7 miles)
• Max Burger (0.7 miles)

Places of Worship

• Universalist Church of West Hartford (0.5 miles)
• Emanuel Synagogue (2.3 miles)
• Jehovah's Witnesses (3.4 miles)
• Jehovah's Witnesses (6.1 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.8 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (1.6 miles)
• Blue State Coffee (3.1 miles)
• Rebel Dog Coffee Co. EAST HARTFORD (5.1 miles)
• The Coffee Trade (6 miles)
• Dom's Coffee (6 miles)

Parks

• Fernridge Park (1 miles)
• Elizabeth Park (1.1 miles)
• Wolcott Park (2.3 miles)
• Bushnell Park (2.8 miles)
• Satan's Kingdom State Recreation Area (2.9 miles)
• Mill Pond Park (4.8 miles)
• Stanley Quarter Park (5.2 miles)

Hospitals

• St Francis Hospital (1.9 miles)
• Infectious Disease Division (2.8 miles)
• Newington Veterans Hospital (4.3 miles)
• Menla Holistic Health (5.2 miles)

Transportation

• Union Station (2.7 miles)
• Pratt & Whitney (4.9 miles)