Home Instead - Trumbull, CT

Pros

• The reviewer instantly connected with Sharon at Home Instead Senior Care in Trumbull, CT.
• Sharon proactively ensured home safety and provided practical recommendations, including a lock box, a medication chart, and nutrition advice.
• The service offers 24/7 on-call support with outstanding customer service.
• The caregivers were compassionate, tender, kind, helpful, and attentive.
• They handled groceries, cleaning, laundry, cooking, and errands, and were reliably punctual, often staying late when needed.
• Sharon accommodated day-by-day arrangements during the mom's hospital readmission without fees, keeping aides available for her return home.
• The family felt peace of mind and gratitude for the care that enabled their mother to remain at home.
• The organization is well-run, with a passion for doing the work right and customer service that goes above and beyond.
• They consistently found the right caregiver fit for their loved one, with caregivers who were wonderful, understanding, and kind.

Review

When her mother's health declined at 86, the author faced a difficult reality: a stage 4 cancer diagnosis left her mother largely wheelchair-bound and needing daily in-home care. With children living out of the area, there was an urgent need to find caregivers who would not only tend to daily tasks but also treat her with kindness, compassion, respect, and dignity. After speaking with several agencies across central and western Connecticut, the author felt an immediate connection with Sharon at Home Instead Senior Care in Trumbull, CT, setting the stage for a caregiving arrangement that would grow to mean a great deal to the entire family.

From their first meeting, Sharon demonstrated a level of attentiveness that went beyond scheduling. She worked with the family to accommodate the exact timetable they requested and took the time to inspect the home for safety, offering practical steps to reduce risk. Her advice proved immediately useful: she suggested a lock box for door access and recommended keeping a daily medication chart, along with thoughtful nutrition guidance. These early touches showed a depth of care that suggested Home Instead would be more than a service - an ongoing partnership focused on safety and wellbeing.

Soon after they began working with Home Instead, the family discovered an invaluable comfort - the company's commitment to 24/7 on-call support and highly responsive customer service. This reliability became a cornerstone of the arrangement, especially given the severity of the mother's condition and the family's geographic distance. The sense that help was always just a call away transformed what could have been a high-stress experience into one of steadiness and reassurance, day in and day out.

Yet what truly stood out were the caregivers themselves. Each aide assigned to the mother was described as compassionate, tender, kind, helpful, and attentive. They took on a broad range of tasks that kept the home running smoothly: grocery shopping, cleaning, laundry, cooking, and running errands. They were consistently punctual, often arriving early, and when needed, they stayed late. The caregivers' ability to perform tasks with grace and efficiency allowed the mother to remain comfortable and cared for in her own home.

The relationship between Sharon, the family, and the caregiving team proved especially meaningful during a hospital readmission. Sharon's flexibility shone through as she allowed the family to navigate the situation on a day-by-day basis without additional fees, while keeping the mother's aides available for her return home. That level of support underscored a philosophy that prioritized the person's dignity and the family's peace of mind, a theme that resonated deeply with everyone involved.

This combination of practical support, compassionate caregivers, and responsive leadership helped the family feel that staying at home with dignity was not only possible but deeply meaningful. The gratitude they express goes beyond thanks for a service well rendered; it is a recognition that Home Instead played a crucial role in honoring the mother's wishes and providing the kind of steady, respectful care that makes a difficult life transition manageable.

The positive impression isn't limited to one experience. The family notes that there are many companies offering similar services, but after evaluating several options, they believe they chose the right one. The impression of Home Instead is reinforced by conversations that were consistently warm and reassuring - smiles over the phone, a sense of genuine care, and a clear understanding of what it takes to provide high-quality in-home support. This sense of alignment between need and service helped affirm their decision.

Another portion of the family's story further reinforces the strength of Home Instead's model. For more than a year, they relied on Home Instead Trumbull to care for their father as well. The experience there echoed the earlier praise: a company that truly cares, with dependable access to a real person whenever there was a call or question. The caregiver who worked with their dad was described as wonderful - capable of handling every aspect of care with understanding and kindness. The organization was portrayed as well-run, with a genuine passion for the work and pride in doing it right, and the customer service consistently going above and beyond. In short, they would highly recommend Home Instead to others seeking compassionate, reliable in-home care.

Together, these experiences form a portrait of a home-care team that prioritizes dignity, safety, and continuous support. Sharon's early planning and home safety recommendations, the consistently compassionate and capable caregivers, the flexible and on-call service, and the overarching commitment to honoring the patient's wishes all contributed to a meaningful sense of peace for a family navigating a challenging period. The enduring message is clear: with Home Instead Trumbull, families can find a partner who not only tends to daily needs but also honors the emotional and logistical realities of aging at home.

Physicians

• Patrignelli Robert J MD PC (0.5 miles)
• Pediatric Healthcare Associates (2.3 miles)
• Edward Michael Lane (2.3 miles)
• Bridgeport Family Health (2.6 miles)
• Yale New Haven Health Park Avenue Medical Center (2.6 miles)
• Advanced Radiology Consultants (3 miles)
• Vicente MD Diaz MBA (3.5 miles)

Restaurants

• Crown Pizza (0.7 miles)
• Trumbull Pizza Company (1.9 miles)
• McDonald's (3.3 miles)
• McDonald's (3.8 miles)
• McDonald's (3.9 miles)
• Bill's Drive-In (4 miles)
• Panchero's Mexican Grill (4.7 miles)

Cafes

• Starbucks (0.9 miles)
• Aunties Cafe (4.4 miles)
• Starbucks (4.7 miles)
• Panera Bread (5.5 miles)
• Doughnut Inn (5.8 miles)
• Shearwater Coffee Bar (8.1 miles)
• Starbucks (8.4 miles)

Parks

• Twin Brooks Park (1.6 miles)
• Lake Mohegan (4.4 miles)
• Boothe Memorial Park Hawkwatch (5.3 miles)
• Gould Manor Park (6.8 miles)
• Silver Sands State Park (7.9 miles)

Pharmacies

• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.5 miles)

Hospitals

• St Vincent's Medical Center (3.8 miles)
• Bridgeport Hospital (5.1 miles)
• Bridgeport Hospital (5.1 miles)
• Milford Campus Bridgeport Hospital (7.9 miles)
• Milford Hospital Walk In (8.2 miles)

Transportation

• Greater Bridgeport Transit Authority (5.3 miles)
• Metro-North BPT Rail Yard (5.3 miles)
• Amtrak (5.5 miles)
• Metro North - Fairfield Metro Station (6.7 miles)
• Metro North - Milford Train Station (8.1 miles)
• Metro North - Fairfield Train Station (8.2 miles)

Places of Worship

• United Methodist Church of Monroe (5.3 miles)