Griswold Home Care

Pros

• Griswold Home Care Stratford is run by an amazing group of people who feel like family.
• Carolyn, Griswold's primary caregiver, is wonderful and provides exceptional companionship and care.
• Jessica and the Griswold team deliver quality care and make the process easy to navigate.
• The mom is pleased with the care she is receiving.
• Diana, the full-time aide, is a treasure, providing excellent care and companionship.
• Julia, the Griswold caregiver, is a true friend to the aunt and the family.
• The Griswold team's compassion and dedication are remarkable.
• The staff are professional and always willing to help.
• The office staff are responsive and provide high-quality caregivers who are a good match to clients' needs.
• Families would highly recommend Griswold Home Care to anyone seeking quality care for loved ones.

Cons

• The staff are overworked, exploited and highly underpaid.
• One reviewer described the experience as "Very rude."
• The reviewer felt like they were treated as a dollar sign rather than a person.
• Communication with the supervising staff was very difficult, with no one ever available and frequent dismissiveness.
• The reviewer would not refer this home care agency to anyone else.

Review

Griswold Home Care of Stratford has earned a substantial and recurring drumbeat in the experiences shared by families who used their services. Across years of care, these accounts describe a warm, family-run operation that quietly emphasizes reliability, compassion, and the goal of aging in place. One longtime employee, Julia Campbell, who has been with the company for over two decades, captures the overarching sentiment: it is a delight to work with the staff, and when something needs to be done, it is done right away. Her endorsement is not merely about tasks being completed but about a culture of responsiveness and a willingness to recommend Griswold as a top choice for home care.

A common thread among the most positive stories is the sense that Griswold Stratford feels like a family. Clients regularly highlight the leadership and the personal touch that comes from a family-run organization, with caregivers who become trusted companions to their loved ones. In particular, families sing the praises of Carolyn, described as the primary caregiver who delivers a combination of companionship and caregiving that goes beyond routine tasks. The sentiment is that she and other caregivers do an amazing job, and that the care provided becomes part of the family narrative rather than a transactional service. This sense of trust and familiarity - "like family" - repeats across several testimonials as a strength of Griswold Stratford.

Care coordination and responsiveness are emphasized repeatedly in the praise. When a family member needed help after surgery or during transitions from rehab to home, Jessica and Cathy were named as pivotal to making the process simple and well organized. Jessica's involvement in assessing options with the family, followed by Cathy's detailed discussions about care needs, helped families feel informed and confident in choosing home care. In one household, Julia - an in-home caregiver - was with the client from the start and became "not just a caregiver but a true friend." Families describe looking forward to visits and to the ongoing care relationship, underscoring how the company's approach can transform a difficult period into a smoother, more hopeful time.

The range of services and the adaptability to changing circumstances also come through clearly. Several accounts describe how Griswold responds to evolving needs - from adding more days of care after an injury to arranging supplementary coverage when the regular caregiver takes a break. The ability to tailor schedules - whether twice weekly housekeeping visits or extended in-home care - has made a meaningful difference for families trying to balance independence with safety. The care team's warmth, professionalism, and attentiveness are repeatedly cited as factors that reassure families and improve the quality of life for aging loved ones.

Beyond direct caregiving, the Stratford team earns praise for its steady communication, empathetic approach, and practical support. In the pandemic period, families turned to Griswold to help manage anxiety and ensure continuity of care, and the team's communications - with names like Jessica, Pam, and Diana - are singled out as professional, conscientious, and empathetic. Diana, described as a "treasure" who provides both excellent care and companionship, embodies the combination of skilled care and personal connection that many families value most. The nieces, nephews, and children of elderly parents note that care decisions feel collaborative and well explained, which reduces worry during stressful times.

Several testimonials highlight the long-term reliability of Griswold Stratford. A caregiver's stability - often described in terms of live-in arrangements for extended periods - helps families maintain routines and preserves a sense of normalcy for seniors. For instance, one family recounts a live-in caregiver staying for almost three years, with both permanent and temporary staff described as professional and competent. The office team is praised for handling questions and billing issues promptly, and families say they would readily recommend Griswold to friends and colleagues. In one particularly vivid account, a 97-year-old mom remained at home with 24/7 support, cared for by a team that became part of the family and helped her maintain her independence for as long as possible.

Not every voice is uniformly positive, and the collection of stories also includes a starkly contrasting perspective. One reviewer labeled the staff as "Very Rude," and another described the experience as marked by overwork, exploitation, and underpayment. That account emphasizes difficulties in reaching supervising staff, persistent communication gaps, and a perception that clients and families were treated as dollar signs rather than as partners in care. This critique stands in contrast to the predominant chorus of praise but is presented with enough specificity to reflect a genuine, if isolated, experience. It serves as a reminder that, even in a well-regarded system, there can be frustration and mismatch in expectations between families and an agency's operations.

Taken together, the Stratford reviews portray Griswold Home Care as a deeply trusted option for many families seeking in-home assistance. The recurring themes are clear: compassionate, dedicated caregivers; strong, available office support; and a capacity to tailor care to shifting needs - all within a family-first framework that many clients say makes aging in place possible and emotionally manageable. The stories celebrate caregivers who become friends, teams that communicate transparently, and a commitment that persists through surgeries, relocations from rehab facilities, and the daily rhythms of long-term home care. For many families, Griswold Stratford represents a reliable partner in care - one that families would confidently recommend to others, even as they acknowledge that every experience can have its own set of challenges to address.

This part of Stratford, Connecticut, offers a convenient location with a variety of amenities in close proximity. There are several cafes to enjoy a cup of coffee and socialize, as well as pharmacies for easy access to medications and healthcare needs. Physicians' offices are also nearby for medical care. In terms of dining options, there are both casual and upscale restaurants in the area. Hospitals are within a short distance for any emergency medical care that may be needed. Transportation options include train stations for easy travel around the area. Additionally, there are parks where one can enjoy nature and outdoor activities. Overall, this part of Stratford provides a well-rounded community with essential services readily available for senior living.

Cafes

• Doughnut Inn (0.1 miles)
• Starbucks (4.9 miles)
• Starbucks (5.7 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.3 miles)
• Panera Bread (6.7 miles)
• Shearwater Coffee Bar (7.2 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.5 miles)
• Walmart Pharmacy (0.9 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Primary Care Associates PC (0.4 miles)
• Vicente MD Diaz MBA (3 miles)
• Bridgeport Family Health (3.6 miles)
• Associated Neurologists of Southern Connecticut PC (4.6 miles)
• Edward Michael Lane (4.9 miles)
• Pediatric Healthcare Associates (4.9 miles)
• Medical Imaging Systems (5.7 miles)

Restaurants

• Two Roads Brewing Company (0.7 miles)
• McDonald's (2.2 miles)
• Boca Oyster Bar (2.8 miles)
• McDonald's (2.8 miles)
• McDonald's (3.1 miles)
• Casey's Irish Pub (3.8 miles)
• GG's Wood Fired Pizza (4.4 miles)

Hospitals

• Bridgeport Hospital (1.7 miles)
• Bridgeport Hospital (1.8 miles)
• St Vincent's Medical Center (3.6 miles)
• Milford Campus Bridgeport Hospital (3.9 miles)
• Milford Hospital Walk In (4.9 miles)

Transportation

• Metro-North BPT Rail Yard (1.8 miles)
• Greater Bridgeport Transit Authority (2.9 miles)
• Amtrak (3 miles)
• Metro North - Milford Train Station (4.3 miles)
• Metro North - Fairfield Metro Station (5.8 miles)
• Metro North - Fairfield Train Station (7.4 miles)

Parks

• Boothe Memorial Park Hawkwatch (3.1 miles)
• Silver Sands State Park (3.7 miles)
• Twin Brooks Park (4.2 miles)
• Gould Manor Park (6.2 miles)
• Lake Mohegan (6.3 miles)
• Veterans Park (7.3 miles)